1. International Organization
International Organization
for Standardization
for Standardization
www.iso.org

2. Over view of ISO
9001 and ISO
14001

3. ISO 9001 and ISO 14001 in brief

ISO 9001 and ISO 14001 are among ISO's most well
known standards ever.

They are implemented by more than a million
organizations in some 175 countries.

ISO 9001 helps organizations to implement quality
management.

ISO 14001 helps organizations to implement
environmental management.

4. Quality management

ISO 9001 is for quality management.

Quality refers to all those features of a product (or
service) which are required by the customer.

Quality management means what the organization
does to

ensure that its products or services satisfy the customer's
quality requirements and

comply with any regulations applicable to those products
or services.

5. Quality management (cont.)

Quality management also means what the
organization does to

enhance customer satisfaction, and

achieve continual improvement of its
performance.

6. Environmental management

ISO 14001 is for environmental
management. This means what the
organization does to:

minimize harmful effects on the
environment caused by its activities,

to conform to applicable regulatory
requirements, and to

achieve continual improvement of its

7. Generic standards
ISO 9001 and ISO 14001 are generic
standards.
Generic means that the same standards can
be applied:

to any organization, large or small,
whatever its product or service,

in any sector of activity, and

whether it is a business enterprise, a public
administration, or a government
department.

8. Generic standards (cont.)
Generic also signifies that

no matter what the organization's scope of
activity

if it wants to establish a quality
management system, ISO 9001 gives the
essential features

or if it wants to establish an environmental
management system, ISO 14001 gives

9. Management systems

Management system means what the organization does
to manage its processes, or activities in order that

its products or services meet the organization’s
objectives, such as

satisfying the customer's quality requirements,

complying to regulations, or

meeting environmental objectives

10. Management systems

To be really efficient and effective, the organization can
manage its way of doing things by systemizing it.

Nothing important is left out.

Everyone is clear about who is responsible for doing
what, when, how, why and where.

Management system standards provide the organization
with an international, state-of-the-art model to follow.

11. Management systems (cont.)

Large organizations, or ones with
complicated processes, could not function
well without management systems.

Companies in such fields as aerospace,
automobiles, defence, or health care
devices have been operating management
systems for years.

The ISO 9001 and ISO 14001
management system standards now make
these successful practices available for all
organizations.

12. Processes, not products

Both ISO 9001 and ISO 14001 concern
the way an organization goes about its
work.

They are not product standards.

They are not service standards.

They are process standards.

They can be used by product
manufacturers and service providers.

13. Processes, not products (cont.)

Processes affect final products or services.

ISO 9001 gives the requirements for what
the organization must do to manage
processes affecting quality of its
products and services.

ISO 14001 gives the requirements for what
the organization must do to manage
processes affecting the impact of its
activities on the environment.

14. Certification and registration

Certification is known in some countries
as registration.

It means that an independent, external
body has audited an organization's
management system and verified that it
conforms to the requirements specified in
the standard (ISO 9001 or ISO 14001).

ISO does not carry out certification and
does not issue or approve certificates,

15. Accreditation

Accreditation is like certification of the certification body.

It means the formal approval by a specialized body - an
accreditation body - that a certification body is competent
to carry out ISO 9001:2008 or ISO 14001:2004
certification in specified business sectors.

Certificates issued by accredited certification bodies - and
known as accredited certificates - may be perceived on
the market as having increased credibility.

ISO does not carry out or approve accreditations.

16. Certification not a requirement

Certification is not a requirement of ISO
9001 or ISO 14001.

The organization can implement and
benefit from an ISO 9001 or ISO 14001
system without having it certified.

The organization can implement them for
the internal benefits without spending
money on a certification programme.

17. Certification is a business decision

Certification is a decision to be taken for
business reasons:

if it is a contractual, regulatory, or market
requirement,

If it meets customer preferences

it is part of a risk management programme,
or

if it will motivate staff by setting a clear

18. ISO does not certify

ISO does not carry out ISO 9001 or ISO
14001 certification.

ISO does not issue certificates.

ISO does not accredit, approve or control
the certification bodies.

ISO develops standards and guides to
encourage good practice in accreditation
and certification.

19. The ISO 9000 family

ISO 9001 is the standard that gives the
requirements for a quality management
system.

ISO 9001:2008 is the latest, improved
version.

It is the only standard in the ISO 9000
family that can be used for certification.

There are 16 other standards in the

20. The ISO 14000 family

ISO 14001 is the standard that gives the requirements for
an environmental management system.

ISO 14001:2004 is the latest, improved version.

It is the only standard in the ISO 14000 family that can
be used for certification.

The ISO 14000 family includes 21 other standards that
can help an organization specific aspects such as
auditing, environmental labelling, life cycle analysis…

21. The ISO Survey

22. The ISO Survey (cont.)

The worldwide total of certificates to
ISO 9001:2001 at the end of 2007 was 951
486.

This was increase of 6 % over 2006 when
the total was 896 929 certificates.

Certificates had been issued in 175
countries compared to 170 the previous
year.

23. The ISO Survey (cont.)

24. The ISO Survey (cont.)

The worldwide total of ISO 14001
certificates at the end of 2007 was 154
572.

This was an increase of 21 % over 2006
when the total was 128 211.

Certificates had been issued in 148
countries compared to 140 the year
before.

25. Benefits of ISO 9001 and ISO 14001

International, expert consensus on state-
of-the-art practices for quality and
environmental management.

Common language for dealing with
customers and suppliers worldwide in B2B.

Increase efficiency and effectiveness.

Model for continual improvement.

26. Benefits of ISO 9001 and ISO 14001
(cont.)

Model for satisfying customers and other
stakeholders.

Build quality into products and services
from design onwards.

Address environmental concerns of
customers and public, and comply with
government regulations.

Integrate with global economy.

27. Benefits of ISO 9001 and ISO 14001
(cont.)

Sustainable business

Unifying base for industry sectors

Qualify suppliers for global supply chains

Technical support for regulations

28. Benefits of ISO 9001 and ISO 14001
(cont.)

Transfer of good practice to developing
countries

Tools for new economic players

Regional integration

Facilitate rise of services