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0 Let’s Hear It For The Brand: Attribution Management Wednesday, August 25- 1 PM EDT Moderator:  Adam Goldberg, ClearSaleing Speaker:   Danielle Smith, Range Online Media Name Date
1 Clear’-Sale’ing (klir sāl ing) n. 	1. an advertising analytics technology company built on attribution management  	2. the process of ensuring financial accountability through attribution management v.       1. continually improving the profitability of online advertising campaigns
2
3 About Range Online Media - Integrated, Strategic & Interactive Marketing “our agency counts more clients on the 2010 Internet Retailer Top 500 list than any other agency.” “… the highest average agency customer satisfaction rating in the Jupiter Research Search Engine Marketing Agency Constellation Report for the 4th consecutive year.” Named by Inc. Magazine to the Inc. 5,000 list of fastest growing private companies in America. Paid Search Feeds Display Media Social Media SEO Conversion Optimization
Danielle Smith, Range Online Media As the head of the Strategy and Client Development Team at Range Online Media, Danielle  combines her expertise in third-party research tools with brand experience to provide current and potential clients with actionable data and campaign– planning assistance. She is committed to keeping companies ahead of the curve, bringing them the latest in emerging technologies, international market opportunities and “next big thing” ideas. She is well-versed in vendor and client relations, with a focus on attribution,  analytics, directional analysis and tactical campaign implementation. 

 A graduate of University of Texas Arlington, Smith has worked at Range Online Media since  its inception primarily as a senior account leader, directing campaigns for  luxury clients, in addition to several clients in other verticals, including Reliant Energy,  Burberry, Cole Haan and Sundance Channel. Smith has been quoted in leading industry publications such as  DMNews and is a contributor to Media Post’s OMMA Magazine. She has also spoken at Luxury Interactive NY,  Luxury Interactive UK and TravelCom.
Polling Question 1 What is your current level of attribution reporting?  Very sophisticated. We look at multiple channels & touch points.   More advanced than most but still have a lot to learn. Just starting out. It’s pretty new to us.  We don’t look at attribution data
The Beginning
Our View Was.... 7 ,[object Object]
 Display
 SEO
 Email
Social
 Affiliates
 Direct
 CSE’s,[object Object]
 That multiple touch points are creating & influencing actions,[object Object]
Ideally We Wanted…. 10 ,[object Object]
 Attribute the credit systemically
 Reinvest in programs that are profitable and trim those that aren’t,[object Object]
The Early Reality…. 12 ,[object Object]
 Data would only show certain channels based on system redirects
 Or to get the whole picture, you were looking at a hefty price tag,[object Object]
Able to track 2 channels & 10 touch points
 Found a 15% overlap in revenue attributed
 Proved the need for deeper understanding of overlapThe Great Debate
What We Needed….. 14 ,[object Object]
 Easy to implement with strong customer support
Flexible in its attribution models and accommodates multiple views
Ability to report back at an actual profit level,[object Object]
Why We Like It…. 16 ,[object Object],[object Object]

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Let's Hear It For Attribution Management

  • 1. 0 Let’s Hear It For The Brand: Attribution Management Wednesday, August 25- 1 PM EDT Moderator: Adam Goldberg, ClearSaleing Speaker: Danielle Smith, Range Online Media Name Date
  • 2. 1 Clear’-Sale’ing (klir sāl ing) n. 1. an advertising analytics technology company built on attribution management 2. the process of ensuring financial accountability through attribution management v. 1. continually improving the profitability of online advertising campaigns
  • 3. 2
  • 4. 3 About Range Online Media - Integrated, Strategic & Interactive Marketing “our agency counts more clients on the 2010 Internet Retailer Top 500 list than any other agency.” “… the highest average agency customer satisfaction rating in the Jupiter Research Search Engine Marketing Agency Constellation Report for the 4th consecutive year.” Named by Inc. Magazine to the Inc. 5,000 list of fastest growing private companies in America. Paid Search Feeds Display Media Social Media SEO Conversion Optimization
  • 5. Danielle Smith, Range Online Media As the head of the Strategy and Client Development Team at Range Online Media, Danielle combines her expertise in third-party research tools with brand experience to provide current and potential clients with actionable data and campaign– planning assistance. She is committed to keeping companies ahead of the curve, bringing them the latest in emerging technologies, international market opportunities and “next big thing” ideas. She is well-versed in vendor and client relations, with a focus on attribution, analytics, directional analysis and tactical campaign implementation. 

 A graduate of University of Texas Arlington, Smith has worked at Range Online Media since its inception primarily as a senior account leader, directing campaigns for luxury clients, in addition to several clients in other verticals, including Reliant Energy, Burberry, Cole Haan and Sundance Channel. Smith has been quoted in leading industry publications such as DMNews and is a contributor to Media Post’s OMMA Magazine. She has also spoken at Luxury Interactive NY, Luxury Interactive UK and TravelCom.
  • 6. Polling Question 1 What is your current level of attribution reporting? Very sophisticated. We look at multiple channels & touch points. More advanced than most but still have a lot to learn. Just starting out. It’s pretty new to us. We don’t look at attribution data
  • 8.
  • 15.
  • 16.
  • 17.
  • 18. Attribute the credit systemically
  • 19.
  • 20.
  • 21. Data would only show certain channels based on system redirects
  • 22.
  • 23. Able to track 2 channels & 10 touch points
  • 24. Found a 15% overlap in revenue attributed
  • 25. Proved the need for deeper understanding of overlapThe Great Debate
  • 26.
  • 27. Easy to implement with strong customer support
  • 28. Flexible in its attribution models and accommodates multiple views
  • 29.
  • 30.
  • 31. Toggle between last click and other models
  • 32.
  • 33.
  • 35.
  • 36. Identify search introducers, influences & closers
  • 37. Hit early to grow sov for given term set
  • 38. Assign bid tiers based on touch points56% Number of non brand terms that were introducers 94% Sales up YoY 62% Search influence on total transactions*
  • 39.
  • 40. On last click model, affiliate was converting at over 10%!
  • 41. Affiliate was only ‘introducing’ the transaction 2% of the time
  • 42.
  • 43. Layer in segmentation (acquisition, LTV)
  • 44.
  • 45. Define rigid methodology for impression based credit
  • 46. Avoid over-compensation and reinvest in appropriate channel127% Display’s CPO vs. other channels 48 Hours Impression must be served to get credit 3 days Number of Days involved in path
  • 48.
  • 50.
  • 51. 28 Adam S. Goldberg Chief Innovation Officer P:614.448.2688 x902 E:adam.goldberg@clearsaleing.com

Notas del editor

  1. Visual on channel reporting –silo, silo, silo
  2. We want to know dollar for dollar what touched you, what didn’t & what the ultimate decision was; to purchase or not purchase
  3. Need cleanerscreengrab
  4. Display and the rigid rules you can set – this points to better understanding on the accuracy of the data. Cost per order is lower than any other channel trackedCS tracks all those impressions; if it get served. If you system only allows say 10 impressions then every other touchpoint gets crowded out.Don’t lose all the actual revenue. Case study two – assigning
  5. Better media planning through ability o see where high value customers are coming through and better ability to plan based on certain networks not contributing in reality
  6. Display and the rigid rules you can set – this points to better understanding on the accuracy of the data. Cost per order is lower than any other channel trackedCS tracks all those impressions; if it get served. If you system only allows say 10 impressions then every other touchpoint gets crowded out.Don’t lose all the actual revenue. Case study two – assigning