SlideShare una empresa de Scribd logo

ATA 09 Convention Personality Mapping

•Descargar como PPT, PDF•
•
D
DaveBarnes

Personality Mapping for Call Centers presentation given at the 2009 American Teleservices Association (ATA) Convention in New Orleans

1 de 12
Personality Mapping: Contact Center Technology in the 21 st Century
Historic technology base ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historic technology view ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s missing? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why? ,[object Object],[object Object],[object Object],[object Object]
Personality Mapping ,[object Object],[object Object],[object Object],[object Object],[object Object]
Typical business impact ,[object Object],[object Object],[object Object],[object Object]
Example corporate impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outsourcer impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effectiveness intuitions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Prominent verticals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you

Recomendados

I F F004 Chris Sommers91807
I F F004 Chris Sommers91807I F F004 Chris Sommers91807
I F F004 Chris Sommers91807Dreamforce07
 
LC Resume 2
LC Resume 2LC Resume 2
LC Resume 2Liz Cameron
 
Cognitive Computing
Cognitive ComputingCognitive Computing
Cognitive ComputingArchana Shah
 
Session 2 paul
Session 2 paulSession 2 paul
Session 2 paulCamilo Tellez
 
Strategy planning
Strategy planningStrategy planning
Strategy planningmkdhawan
 
E C L003 Hansen 091707
E C L003 Hansen 091707E C L003 Hansen 091707
E C L003 Hansen 091707Dreamforce07
 
LCC Supplier Mgt
LCC Supplier MgtLCC Supplier Mgt
LCC Supplier MgtTim Barrable
 
Carlos Gonzalez Yanes, Founder Institute
Carlos Gonzalez Yanes, Founder InstituteCarlos Gonzalez Yanes, Founder Institute
Carlos Gonzalez Yanes, Founder InstituteCarlos A. Gonzalez-Yanes
 

Recomendados

I F F004 Chris Sommers91807
I F F004 Chris Sommers91807I F F004 Chris Sommers91807
I F F004 Chris Sommers91807Dreamforce07
 
LC Resume 2
LC Resume 2LC Resume 2
LC Resume 2Liz Cameron
 
Cognitive Computing
Cognitive ComputingCognitive Computing
Cognitive ComputingArchana Shah
 
Session 2 paul
Session 2 paulSession 2 paul
Session 2 paulCamilo Tellez
 
Strategy planning
Strategy planningStrategy planning
Strategy planningmkdhawan
 
E C L003 Hansen 091707
E C L003 Hansen 091707E C L003 Hansen 091707
E C L003 Hansen 091707Dreamforce07
 
LCC Supplier Mgt
LCC Supplier MgtLCC Supplier Mgt
LCC Supplier MgtTim Barrable
 
Carlos Gonzalez Yanes, Founder Institute
Carlos Gonzalez Yanes, Founder InstituteCarlos Gonzalez Yanes, Founder Institute
Carlos Gonzalez Yanes, Founder InstituteCarlos A. Gonzalez-Yanes
 
Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...
Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...
Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...Deepa Patel
 
I F F06 Sal Caruso 091807
I F F06 Sal Caruso 091807I F F06 Sal Caruso 091807
I F F06 Sal Caruso 091807Dreamforce07
 
Keys Things to Consider When Implementing Partner Communities
Keys Things to Consider When Implementing Partner CommunitiesKeys Things to Consider When Implementing Partner Communities
Keys Things to Consider When Implementing Partner CommunitiesTraction on Demand
 
Consulting
ConsultingConsulting
ConsultingLisa Koon-Bloomburg
 
Who Is Sm&A
Who Is Sm&AWho Is Sm&A
Who Is Sm&ANicolle_Popovic
 
Transitioning from Excel to a Revenue Management System
Transitioning from Excel to a Revenue Management SystemTransitioning from Excel to a Revenue Management System
Transitioning from Excel to a Revenue Management SystemDuetto
 
Linked In
Linked InLinked In
Linked Indennisabm
 
H R F007 Morrison 091807
H R F007 Morrison 091807H R F007 Morrison 091807
H R F007 Morrison 091807Dreamforce07
 
Mapping Your Salesforce Career - Amanda Bailey
Mapping Your Salesforce Career - Amanda BaileyMapping Your Salesforce Career - Amanda Bailey
Mapping Your Salesforce Career - Amanda BaileySalesforce Admins
 
The End-to-End Contact Center Solutions Buyer’s Guide
The End-to-End Contact Center Solutions Buyer’s GuideThe End-to-End Contact Center Solutions Buyer’s Guide
The End-to-End Contact Center Solutions Buyer’s GuideBlue Ocean Contact Centers
 
Get the YES - Davina Hanchuck
Get the YES - Davina HanchuckGet the YES - Davina Hanchuck
Get the YES - Davina HanchuckSalesforce Admins
 
Rtcp Overview 7610 Aa
Rtcp Overview 7610 AaRtcp Overview 7610 Aa
Rtcp Overview 7610 AaWindowPayn Consulting
 
Paving the Path From Solo Admin to Centre of Excellence
Paving the Path From Solo Admin to Centre of ExcellencePaving the Path From Solo Admin to Centre of Excellence
Paving the Path From Solo Admin to Centre of ExcellenceLouise Lockie
 
M ize driven to delight michelli webinar
M ize driven to delight michelli webinarM ize driven to delight michelli webinar
M ize driven to delight michelli webinarMize Inc.
 
Dreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideViewDreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideViewFliptop
 
Achieving Awesome Adoption Through Training & Support by Louise Lockie
Achieving Awesome Adoption Through Training & Support by Louise LockieAchieving Awesome Adoption Through Training & Support by Louise Lockie
Achieving Awesome Adoption Through Training & Support by Louise LockieSalesforce Admins
 
Resume- 2016
Resume- 2016Resume- 2016
Resume- 2016Angy Gray
 
Customer service
Customer serviceCustomer service
Customer serviceSouthampton Solent University
 
7 Ways to Amp Up Your Service Culture and Drive Revenue
7 Ways to Amp Up Your Service Culture and Drive Revenue7 Ways to Amp Up Your Service Culture and Drive Revenue
7 Ways to Amp Up Your Service Culture and Drive RevenueServiceMax
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Pramod Kumar Sah
 
Bat 5
Bat 5 Bat 5
Bat 5 vishalkarad
 
Radial landscape mapping
Radial landscape mappingRadial landscape mapping
Radial landscape mappingMasood Akhtar
 

Más contenido relacionado

La actualidad más candente

Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...
Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...
Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...Deepa Patel
 
I F F06 Sal Caruso 091807
I F F06 Sal Caruso 091807I F F06 Sal Caruso 091807
I F F06 Sal Caruso 091807Dreamforce07
 
Keys Things to Consider When Implementing Partner Communities
Keys Things to Consider When Implementing Partner CommunitiesKeys Things to Consider When Implementing Partner Communities
Keys Things to Consider When Implementing Partner CommunitiesTraction on Demand
 
Transitioning from Excel to a Revenue Management System
Transitioning from Excel to a Revenue Management SystemTransitioning from Excel to a Revenue Management System
Transitioning from Excel to a Revenue Management SystemDuetto
 
H R F007 Morrison 091807
H R F007 Morrison 091807H R F007 Morrison 091807
H R F007 Morrison 091807Dreamforce07
 
Mapping Your Salesforce Career - Amanda Bailey
Mapping Your Salesforce Career - Amanda BaileyMapping Your Salesforce Career - Amanda Bailey
Mapping Your Salesforce Career - Amanda BaileySalesforce Admins
 
The End-to-End Contact Center Solutions Buyer’s Guide
The End-to-End Contact Center Solutions Buyer’s GuideThe End-to-End Contact Center Solutions Buyer’s Guide
The End-to-End Contact Center Solutions Buyer’s GuideBlue Ocean Contact Centers
 
Get the YES - Davina Hanchuck
Get the YES - Davina HanchuckGet the YES - Davina Hanchuck
Get the YES - Davina HanchuckSalesforce Admins
 
Paving the Path From Solo Admin to Centre of Excellence
Paving the Path From Solo Admin to Centre of ExcellencePaving the Path From Solo Admin to Centre of Excellence
Paving the Path From Solo Admin to Centre of ExcellenceLouise Lockie
 
M ize driven to delight michelli webinar
M ize driven to delight michelli webinarM ize driven to delight michelli webinar
M ize driven to delight michelli webinarMize Inc.
 
Dreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideViewDreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideViewFliptop
 
Achieving Awesome Adoption Through Training & Support by Louise Lockie
Achieving Awesome Adoption Through Training & Support by Louise LockieAchieving Awesome Adoption Through Training & Support by Louise Lockie
Achieving Awesome Adoption Through Training & Support by Louise LockieSalesforce Admins
 
Resume- 2016
Resume- 2016Resume- 2016
Resume- 2016Angy Gray
 
7 Ways to Amp Up Your Service Culture and Drive Revenue
7 Ways to Amp Up Your Service Culture and Drive Revenue7 Ways to Amp Up Your Service Culture and Drive Revenue
7 Ways to Amp Up Your Service Culture and Drive RevenueServiceMax
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Pramod Kumar Sah
 

La actualidad más candente (20)

Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...
Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...
Choose your Destiny - Building your Awesome Admin Career - Video Link: http:/...
 
I F F06 Sal Caruso 091807
I F F06 Sal Caruso 091807I F F06 Sal Caruso 091807
I F F06 Sal Caruso 091807
 
Keys Things to Consider When Implementing Partner Communities
Keys Things to Consider When Implementing Partner CommunitiesKeys Things to Consider When Implementing Partner Communities
Keys Things to Consider When Implementing Partner Communities
 
Consulting
ConsultingConsulting
Consulting
 
Who Is Sm&A
Who Is Sm&AWho Is Sm&A
Who Is Sm&A
 
Transitioning from Excel to a Revenue Management System
Transitioning from Excel to a Revenue Management SystemTransitioning from Excel to a Revenue Management System
Transitioning from Excel to a Revenue Management System
 
Linked In
Linked InLinked In
Linked In
 
H R F007 Morrison 091807
H R F007 Morrison 091807H R F007 Morrison 091807
H R F007 Morrison 091807
 
Mapping Your Salesforce Career - Amanda Bailey
Mapping Your Salesforce Career - Amanda BaileyMapping Your Salesforce Career - Amanda Bailey
Mapping Your Salesforce Career - Amanda Bailey
 
The End-to-End Contact Center Solutions Buyer’s Guide
The End-to-End Contact Center Solutions Buyer’s GuideThe End-to-End Contact Center Solutions Buyer’s Guide
The End-to-End Contact Center Solutions Buyer’s Guide
 
Get the YES - Davina Hanchuck
Get the YES - Davina HanchuckGet the YES - Davina Hanchuck
Get the YES - Davina Hanchuck
 
Rtcp Overview 7610 Aa
Rtcp Overview 7610 AaRtcp Overview 7610 Aa
Rtcp Overview 7610 Aa
 
Paving the Path From Solo Admin to Centre of Excellence
Paving the Path From Solo Admin to Centre of ExcellencePaving the Path From Solo Admin to Centre of Excellence
Paving the Path From Solo Admin to Centre of Excellence
 
M ize driven to delight michelli webinar
M ize driven to delight michelli webinarM ize driven to delight michelli webinar
M ize driven to delight michelli webinar
 
Dreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideViewDreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideView
 
Achieving Awesome Adoption Through Training & Support by Louise Lockie
Achieving Awesome Adoption Through Training & Support by Louise LockieAchieving Awesome Adoption Through Training & Support by Louise Lockie
Achieving Awesome Adoption Through Training & Support by Louise Lockie
 
Resume- 2016
Resume- 2016Resume- 2016
Resume- 2016
 
Customer service
Customer serviceCustomer service
Customer service
 
7 Ways to Amp Up Your Service Culture and Drive Revenue
7 Ways to Amp Up Your Service Culture and Drive Revenue7 Ways to Amp Up Your Service Culture and Drive Revenue
7 Ways to Amp Up Your Service Culture and Drive Revenue
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
 

Destacado

Radial landscape mapping
Radial landscape mappingRadial landscape mapping
Radial landscape mappingMasood Akhtar
 
How to prepare for presentation by Ann Dadow
How to prepare for presentation by Ann DadowHow to prepare for presentation by Ann Dadow
How to prepare for presentation by Ann DadowAnn Dadow
 
In sites consulting conversation mapping
In sites consulting conversation mappingIn sites consulting conversation mapping
In sites consulting conversation mappingSteven Van Belleghem
 
How to prepare your presentation
How to prepare your presentationHow to prepare your presentation
How to prepare your presentation涵 邹
 
How to prepare for an oral presentation 3 eso
How to prepare for an oral presentation 3 esoHow to prepare for an oral presentation 3 eso
How to prepare for an oral presentation 3 esogvinyals
 
The Power of Motivation and Work Attitude
The Power of Motivation and Work AttitudeThe Power of Motivation and Work Attitude
The Power of Motivation and Work AttitudeZsuzsanna Vida
 
DiSC Personality Profiles
DiSC Personality ProfilesDiSC Personality Profiles
DiSC Personality ProfilesEileen Carelock
 
Public speaking & oral presentation
Public speaking & oral presentationPublic speaking & oral presentation
Public speaking & oral presentationSanjay Kumar
 
Personality Mapping, Conflict management and Team building
Personality Mapping, Conflict management and Team buildingPersonality Mapping, Conflict management and Team building
Personality Mapping, Conflict management and Team buildingD Dutta Roy
 
4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills trainingAkash Karia
 
Public speaking
Public speakingPublic speaking
Public speakingEmily Wing
 
Знание vs Незнание: что полезнее для тестирования?
Знание vs Незнание: что полезнее для тестирования?Знание vs Незнание: что полезнее для тестирования?
Знание vs Незнание: что полезнее для тестирования?Alexei Barantsev
 
! про интернет стратегию 04 dyachuk-etarget2011
! про интернет стратегию 04 dyachuk-etarget2011! про интернет стратегию 04 dyachuk-etarget2011
! про интернет стратегию 04 dyachuk-etarget2011Тарасов Константин
 
Adoption journey webinar
Adoption journey webinarAdoption journey webinar
Adoption journey webinarAndy Lehman
 
Corazon
CorazonCorazon
Corazontcm3a7
 
Mała Książka o Kupie
Mała Książka o KupieMała Książka o Kupie
Mała Książka o Kupiem0squito
 

Destacado (20)

Bat 5
Bat 5 Bat 5
Bat 5
 
Radial landscape mapping
Radial landscape mappingRadial landscape mapping
Radial landscape mapping
 
How to prepare for presentation by Ann Dadow
How to prepare for presentation by Ann DadowHow to prepare for presentation by Ann Dadow
How to prepare for presentation by Ann Dadow
 
In sites consulting conversation mapping
In sites consulting conversation mappingIn sites consulting conversation mapping
In sites consulting conversation mapping
 
How to prepare your presentation
How to prepare your presentationHow to prepare your presentation
How to prepare your presentation
 
How to prepare a presentation
How to prepare a presentationHow to prepare a presentation
How to prepare a presentation
 
How to prepare for an oral presentation 3 eso
How to prepare for an oral presentation 3 esoHow to prepare for an oral presentation 3 eso
How to prepare for an oral presentation 3 eso
 
The Power of Motivation and Work Attitude
The Power of Motivation and Work AttitudeThe Power of Motivation and Work Attitude
The Power of Motivation and Work Attitude
 
DiSC Personality Profiles
DiSC Personality ProfilesDiSC Personality Profiles
DiSC Personality Profiles
 
Public speaking & oral presentation
Public speaking & oral presentationPublic speaking & oral presentation
Public speaking & oral presentation
 
Personality
PersonalityPersonality
Personality
 
Personality Mapping, Conflict management and Team building
Personality Mapping, Conflict management and Team buildingPersonality Mapping, Conflict management and Team building
Personality Mapping, Conflict management and Team building
 
4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training
 
Public speaking
Public speakingPublic speaking
Public speaking
 
Знание vs Незнание: что полезнее для тестирования?
Знание vs Незнание: что полезнее для тестирования?Знание vs Незнание: что полезнее для тестирования?
Знание vs Незнание: что полезнее для тестирования?
 
! про интернет стратегию 04 dyachuk-etarget2011
! про интернет стратегию 04 dyachuk-etarget2011! про интернет стратегию 04 dyachuk-etarget2011
! про интернет стратегию 04 dyachuk-etarget2011
 
Adoption journey webinar
Adoption journey webinarAdoption journey webinar
Adoption journey webinar
 
Corazon
CorazonCorazon
Corazon
 
UPE
UPEUPE
UPE
 
Mała Książka o Kupie
Mała Książka o KupieMała Książka o Kupie
Mała Książka o Kupie
 

Similar a ATA 09 Convention Personality Mapping

Contact Center 09 – Not Just Surviving But Thriving In A Down Economy
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyContact Center 09 – Not Just Surviving But Thriving In A Down Economy
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyRightNow Technologies
 
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center IntelliResponse Systems Inc.
 
Free Call Center Training | Call Center Best Practices
Free Call Center Training | Call Center Best PracticesFree Call Center Training | Call Center Best Practices
Free Call Center Training | Call Center Best PracticesMetricNet
 
Leveraging Data for a True Omnichannel Experience
Leveraging Data for a True Omnichannel ExperienceLeveraging Data for a True Omnichannel Experience
Leveraging Data for a True Omnichannel ExperienceSandy Karcher
 
Multi Vendor Management
Multi Vendor ManagementMulti Vendor Management
Multi Vendor ManagementMuratSelcuk
 
Contact Centres: Global and Regional Trends – Sept 2009
Contact Centres: Global and Regional Trends – Sept 2009Contact Centres: Global and Regional Trends – Sept 2009
Contact Centres: Global and Regional Trends – Sept 2009C3Africa
 
Code Red for CODE-P: What’s a Customer Omnichannel Digital Experience Platfor...
Code Red for CODE-P: What’s a Customer Omnichannel Digital Experience Platfor...Code Red for CODE-P: What’s a Customer Omnichannel Digital Experience Platfor...
Code Red for CODE-P: What’s a Customer Omnichannel Digital Experience Platfor...Precisely
 
The Next Generation of Contact Centers
The Next Generation of Contact CentersThe Next Generation of Contact Centers
The Next Generation of Contact CentersAppian
 
Enable Your Customers 24/7
Enable Your Customers 24/7Enable Your Customers 24/7
Enable Your Customers 24/7kjluebke
 
What Healthcare Providers Must Know About Consumerism, Access, & Engagement
What Healthcare Providers Must Know About Consumerism, Access, & EngagementWhat Healthcare Providers Must Know About Consumerism, Access, & Engagement
What Healthcare Providers Must Know About Consumerism, Access, & EngagementIBM Global Healthcare Consumerism Leader
 
In contact presentation
In contact presentationIn contact presentation
In contact presentationChris May
 
How to Rock the Multichannel Call Center with Avaya
How to Rock the Multichannel Call Center with AvayaHow to Rock the Multichannel Call Center with Avaya
How to Rock the Multichannel Call Center with AvayaSpoken Communications
 
Master C R M Chanels
Master C R M ChanelsMaster C R M Chanels
Master C R M Chanelsguestf468424
 
10 Ways to Increase Agent Productivity Through Contact Center Automation.pptx
10 Ways to Increase Agent Productivity Through Contact Center Automation.pptx10 Ways to Increase Agent Productivity Through Contact Center Automation.pptx
10 Ways to Increase Agent Productivity Through Contact Center Automation.pptxNovelVox
 
Customer Experience Breakout Session - Dreamforce to You
Customer Experience Breakout Session - Dreamforce to YouCustomer Experience Breakout Session - Dreamforce to You
Customer Experience Breakout Session - Dreamforce to YouSalesforce_Nordics
 
Call center project - draft only
Call center project - draft onlyCall center project - draft only
Call center project - draft onlyMichael Hodges
 
Annual Contact Center Expo
Annual Contact Center ExpoAnnual Contact Center Expo
Annual Contact Center ExpoKnowlagent
 

Similar a ATA 09 Convention Personality Mapping (20)

Contact Center 09 – Not Just Surviving But Thriving In A Down Economy
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyContact Center 09 – Not Just Surviving But Thriving In A Down Economy
Contact Center 09 – Not Just Surviving But Thriving In A Down Economy
 
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
 
Free Call Center Training | Call Center Best Practices
Free Call Center Training | Call Center Best PracticesFree Call Center Training | Call Center Best Practices
Free Call Center Training | Call Center Best Practices
 
Leveraging Data for a True Omnichannel Experience
Leveraging Data for a True Omnichannel ExperienceLeveraging Data for a True Omnichannel Experience
Leveraging Data for a True Omnichannel Experience
 
Multi Vendor Management
Multi Vendor ManagementMulti Vendor Management
Multi Vendor Management
 
Contact Centres: Global and Regional Trends – Sept 2009
Contact Centres: Global and Regional Trends – Sept 2009Contact Centres: Global and Regional Trends – Sept 2009
Contact Centres: Global and Regional Trends – Sept 2009
 
Global trends, Regional impact
Global trends, Regional impact Global trends, Regional impact
Global trends, Regional impact
 
Code Red for CODE-P: What’s a Customer Omnichannel Digital Experience Platfor...
Code Red for CODE-P: What’s a Customer Omnichannel Digital Experience Platfor...Code Red for CODE-P: What’s a Customer Omnichannel Digital Experience Platfor...
Code Red for CODE-P: What’s a Customer Omnichannel Digital Experience Platfor...
 
The Next Generation of Contact Centers
The Next Generation of Contact CentersThe Next Generation of Contact Centers
The Next Generation of Contact Centers
 
Enable Your Customers 24/7
Enable Your Customers 24/7Enable Your Customers 24/7
Enable Your Customers 24/7
 
What Healthcare Providers Must Know About Consumerism, Access, & Engagement
What Healthcare Providers Must Know About Consumerism, Access, & EngagementWhat Healthcare Providers Must Know About Consumerism, Access, & Engagement
What Healthcare Providers Must Know About Consumerism, Access, & Engagement
 
In contact presentation
In contact presentationIn contact presentation
In contact presentation
 
How to Rock the Multichannel Call Center with Avaya
How to Rock the Multichannel Call Center with AvayaHow to Rock the Multichannel Call Center with Avaya
How to Rock the Multichannel Call Center with Avaya
 
Master C R M Chanels
Master C R M ChanelsMaster C R M Chanels
Master C R M Chanels
 
CX Powered by Uni Systems
CX Powered by Uni SystemsCX Powered by Uni Systems
CX Powered by Uni Systems
 
10 Ways to Increase Agent Productivity Through Contact Center Automation.pptx
10 Ways to Increase Agent Productivity Through Contact Center Automation.pptx10 Ways to Increase Agent Productivity Through Contact Center Automation.pptx
10 Ways to Increase Agent Productivity Through Contact Center Automation.pptx
 
Customer Experience Breakout Session - Dreamforce to You
Customer Experience Breakout Session - Dreamforce to YouCustomer Experience Breakout Session - Dreamforce to You
Customer Experience Breakout Session - Dreamforce to You
 
Customer Communication Management
Customer Communication ManagementCustomer Communication Management
Customer Communication Management
 
Call center project - draft only
Call center project - draft onlyCall center project - draft only
Call center project - draft only
 
Annual Contact Center Expo
Annual Contact Center ExpoAnnual Contact Center Expo
Annual Contact Center Expo
 

ATA 09 Convention Personality Mapping