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2011 Customer Experience Impact Report
2010 Customer Experience Impact Report
Drugstore.com Gartner Slides
Webcast: Piloting the Cloud: Social Web and the Public Sector
Webcast: Piloting the Cloud: The Open Government Directive
Delivering Customer Service in the Cloud
Proven Strategies for Transparent Collaborative Government Customer
The Role of Cloud Computing in Customer-Centric Success
Contact Center 09 – Not Just Surviving But Thriving In A Down Economy