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#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
Lake Charles, LA
CVB
April 11, 2012
Let’s Get Social 2012:
Trends, Tips & Tactics
Presented By
Dave Serino
Strategist & Educator
Think! Social Media
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
THE NEW COMMUNICATION MODEL
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
THE NEW COMMUNICATION MODEL
It’s all about DIALOG……..
- Individuals easily connecting with their
existing network to find trusted information
And, it’s all about COMMUNITY…..
-Individuals easily connecting with each other
looking for advice and sharing their
experience with ease
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
COMMUNITIES BREED CONVERSATION
SOCIAL
MEDIA
• 78% of consumers trust peer
recommendations
• Only 14% trust advertisements
• Valuable conversations occur within
communities
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
WORDS OF WISDOM
“We lived on farms, we lived in
cities, now we’re going to live
on the internet.”
Sean Parker
The Social Network
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
THE STATE OF THE AMERICAN
TRAVELER
• Average consumer has taken
4.8 trips in the past year with
33% saying they plan to
increase spending on travel in
the next year.
• 55% of the consumers are
looking for discounts or bargins
• 26% will travel to less expensive
destinations
• 39% took a laptop on a leisure
trip
• 11% used an iPad or tablet to
view travel info
January 2012
www.destinationanalysists.com
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
BEGIN THE MOBILE MOVEMENT
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
Destination Marketing
Planning
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
MOBILE QR CODES
QR Code Readers
• ScanLife Barcode Reader
• Barcode Scanner
• Quick Mark
• QR Droid
• QR Code Scanner Pro - Blackberry
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
Other platforms:
• www.gettag.mobi
• AT&T Mobile Bar Codes
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
http://44d.me/DaveSerino
MY CARD
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
MOBILE QR CODES
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
TWITTER
Establish Yourself as Expert, Authority or
Advocate
• Before you begin decide on your brand, content and
strategy
70% - “I want to be a credible source for content and
information on the travel, tourism, hospitality &
meeting industry in the areas of online marketing
and social media”
30% - “I want to relay my passion for my hobbies and
interests: an active life style, family, sports and craft
micro brews”
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
TWITTER
Define Who You are via Your Profile and Avatar
• Utilize the location, entire profile, and link for more
information
• Build brand with your background
- Use link URL’s not icons for Twitter, Facebook
or blog
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
TWITTER
Developing a Content Strategy that is Engaging
Relevant and Random
• Reflect your tweets back to your goals
• Use keyword that are industry or trend specific:
- travel, tourism, beaches, casinos, etc.
• Bring current events and activities into your content
• Keep tweets at about 100 characters for
• “re-tweetablitity”
• Program tweets to be more efficient
• Engage with other via @Replies and Re-tweets
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
What is a Hash Tag?
• Short phrase to tag a Twitter post that
classifies it with a specific topic of interest
• Examples:
- #GetSocialLC
- #LakeCharles
- #SoMeT12
- #SECFootball
- #NCAAHoops
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
Twitter
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
TWITTER
Monitor Keyword Content and Hash Tags with
Third Party Applications
• There are several – pick which one is best for you:
- Seesmic, TweetDeck & HootSuite are the most
popular
• It also gives you the ability to easily join the
conversation quickly
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
TWITTER
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
TWITTER
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
TWITTER
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
MORE THAN A SOCIAL NETWORK….
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
FACEBOOK
Use the Cover Photo to Capture the Visitor
• A showcase image to represent your destination,
property, or attraction.
• It should be consistent with your marketing strategy
and brand.
• Crowd source for a unique image through sites like
Flickr or invite fans to submit their own
• Remember: It should be 850px by 315px and can
not include price info, contact info, web addresses
or references to “Like” the page.
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
FACEBOOK
Capitalize on the Timeline
• Use an image or logo for the profile picture that
represents your brand and ties in well with your
cover photo.
• Complete your “About Us” section and include
links, background info and hours of operation.
• Use the timeline feature to highlight the history of
your organization/destination.
• Use “Highlight” and “Pin” to bring recognition to
posts
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
FACEBOOK CONTENT TIPS
• When developing your posts, keep
your marketing objectives in mind
and focus your content around that
subject matter.
- Be flexible and prepare for
“randomness” and remember,
you post lasts between :45 mins-
3hrs.
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
CREATING DEMAND WITH ADS
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
FACEBOOK ADS
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
FACEBOOK ADS
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
FACEBOOK ADS
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
Testing: A or B?
Customized Text in Targeted
Ads
FACEBOOK ADS
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
CATCHING LIGHTENING IN
BOTTLE……
“All in all, it is the largest
and most beautiful
restaurant now operating
in Grand Forks. It attracts
visitors from out of town as
well as people who live
here.”
Marilyn Hagerty
Grand Forks Herald
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
CATCHING LIGHTENING IN
BOTTLE……
Results:
• The column goes viral and gets picked up by
numerous blogs and was shared throughout multiple
social networks
• The Grand Forks Herald reported that the column has
had more than 200,000 page views in a day-. the
second-most read story that day had about 5,000 page
views
• It was shared more than 26,000 times on Facebook
and multiple times Twitter
• She has been featured on the Today Show, Good
Morning America, Wall Street Journal and New York
Times.
#GetSocialLC
–
Let’s
Get
Social
2012!
@DaveSerino
http://44d.me/DaveSerino
Dave Serino
Strategist & Educator
DaveS@ThinkSocialMedia.com
Think! Social Media USA
3389 Habitat Trail
Pinckney, Michigan 48169
www.ThinkSocialMedia.com
Voice: 734-878-8800
Cell: 810-623-1505
Skype: dave.serino
www.Twitter.com/DaveSerino
www.FaceBook.com/ThinkSocialMedia
www.DaveSerinoBlogs.com

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Notas del editor

  1. Copyright 2010, Gammet Interactive
  2. Copyright 2010, Gammet Interactive
  3. Copyright 2007, Gammet Interactive www.gammet.com
  4. Copyright 2007, Gammet Interactive www.gammet.com
  5. SOCIAL MARKETING IS ALL ABOUT RELATIONSHIPS. Relationships depend on conversation. Types of communities: Travel Community generally Communities formed around an interest / passion (that is relevant to your destination) Your own existing community. What makes people passionate about destination / hotel / experience? FB - people passionate about destination (more general, number of reasons for passion) Twitter - Near-in / Current. People on the road ARE the near-in market.
  6. Copyright 2010, Gammet Interactive
  7. Copyright 2007, Gammet Interactive www.gammet.com
  8. Copyright 2010, Gammet Interactive
  9. Copyright 2010, Gammet Interactive
  10. Copyright 2010, Gammet Interactive
  11. Copyright 2010, Gammet Interactive
  12. Copyright 2010, Gammet Interactive
  13. Copyright 2010, Gammet Interactive
  14. Copyright 2010, Gammet Interactive
  15. Copyright 2010, Gammet Interactive
  16. Copyright 2010, Gammet Interactive