1. PRODUCT
CATALOG This product of Dexon Software specializes in delivering a point of contact that builds and
drives efficient relations with customers. Using resources in an optimal way, contact and
centralize offering its customers a 100% availability for the care of their needs.
This product is designed so that customers can contact the support center that will be able to
provide virtual assistance, either to make a diagnosis or to provided support, allowing your
company to achieve many other benefits.
Allows communication between your organization and your customer is carried out by a
faster and more efficient channel for each specific case.
Product that adjust to the real needs of the organizations and the final client accessibility,
homogeneity of message, promptness and understanding. A unique service cuality and
“experience” (Quality Experience)
Integrated open architecture solution that allows modular growth of features resulting in
lower deployment and meintenance costs.
Dexon Software SA
Custumer Service Line: + 57 (1) 2368633 Bogota, Colombia
info@dexon.us www.dexon.us

2. PRODUCT CALL
MANAGEMENT
CATALOG Is a support service offered that integrates Also predefined scripts are set up which will
Virtual Contact Dexon Assistant offering be used to serve in this way the most common
knowledge and value to its customers in those requirements that enter the system or those
shown benefits that result in customer for which there already exists a solution
satisfaction to receive immediate care and defined procedur eliminated downtime This
minimizing service interruptions . way avoids the solvers that have to take care
The activities of Smart Support Request of this type of solution, leaving the solution to
include thr possibility that users make a the tool automatically.
service request directly from an icon on the In this way way, administrators can perform
screen preventing the entry of these to real-time control over serveces and activities
applications and logins that often become of users and solutions, without having to wait
distressed when at the time of requirement. for management reports.
It also acts intelligently to perform automatic
reallocation of applications where the volume Monitoring and rellocating of resourses in
of these exceed the attention span of a real time, allowing allention quick in
technical troubleshooter and sending solving problems.
requests to the technicians with greater Windows-based solution, friendly
availability, ensuring coverage and graphical interfaces that streamline the
focus 100% of requests made. And controlling application usege time achieving a
the quality of service provided by your IT reduction of Training, administration and
department to make administrative decisions supervision of Dexon Contact Center.
that are reflected in service improvement.
One of the great competitive advantages of
Dexon Contact Virtual Assistant in its
application is Smart Support Request which
gives you the ability to manage remotely
oncomputers that request the service from
the same location and thus able to manage
asolution directly without the need to
escalate the request to other technicians.
Thus expediting a solution to an event or fall
and allow a minimum uninterrupted service
o p e r a t i o n s .
Dexon Software SA
Custumer Service Line: + 57 (1) 2368633 Bogota, Colombia
info@dexon.us www.dexon.us

3. PRODUCT CORPORATE
CATALOG CHAT
Dexon Contact Virtual Assistant offers the Facility that allows users to request
possibility of a corporate chat in which solvers service directly from an icon on the
and users will have real-time communication screen.
making the request is served so that the user Dexon Contact Virtual Assistant allows
can give the solver to understand what the automatic reassignment of services by
problem is affecting it, this can give a real volume.
understanding of the problem and in such Lets be necessary if monitoring and
case guide the user to resolve the difficulty remote management of a
and how among ather things to keep track of team requesting a service.
all conversations and activities of the Allows creation of predefined scripts
corporate chat and understanding and to give attention to the most common
encryption of data traveling through the applications.
module. Allows you to have several sessions
ered in a single console and the
possibility ofcreating an
organizational chat with the affected
user.
Dexon Software SA
Custumer Service Line: + 57 (1) 2368633 Bogota, Colombia
info@dexon.us www.dexon.us

4. PRODUCT
CATALOG
Dexon Software SA
Custumer Service Line: + 57 (1) 2368633 Bogota, Colombia
info@dexon.us www.dexon.us