1. EDDIE R. LAWRENCE
EdLawrence98@yahoo.com
Dynamic IT Professional seeking a challenging opportunity that contributes to the outstanding success of the
business via 17 years IT experience from various global industries
PROFESSIONAL EXPERIENCE:
Sterling Backcheck, New York, NY June 2015 - Present
Desktop Engineer (Contract)
◊ Use Citrix Desktop Studio and VMWare vSphere to manage persistent and non-persistent virtual desktops
in a Citrix XenDesktop and XenApp VDI environment
◊ Apply patches and updates to vdisks in private mode VDI and use WSUS to patch laptops and desktops
◊ Use Citrix XenDesktop, XenApp, Desktop Studio, Director, VMWare ESXi, vSphere, Windows Server
2012 R2, Active Directory, Group Policies, Windows Registry, Account Unlock as troubleshooting tools
◊ Use SCCM and Altiris to deploy software to laptops and desktops and use Active Directory to assign non-
persistent VDI desktops and XenApp applications to users and groups.
◊ Use imaging tools such as Altiris Deployment, ImageX, and Symantec Ghost to create and deploy images
◊ Setup Cisco Telepresence and PGI GlobalMeet for audio/visual teleconferences in conference rooms
New York Employee Retirement System (NYCERS), New York, NY December 2013 – June 2015
Computer Service Technician
◊ Provided 2nd
level desktop support for 400 users running Windows 7 and Office 2010 in a Active
Directory, VMWare vSphere, Citrix XenDesktop and XenApp environment using Dell WYSE terminals.
◊ Used Active Directory and Desktop Studio to assign virtual machines and XenApps to users and groups
◊ Rebuilt Citrix profiles and restored user data as well as configured Outlook, mapped drives, and printers
◊ Used Symantec Ghost and sysprep to create disk images and convert to vDisks for Citrix XenDesktop
◊ Use WSUS to apply patches and updates to desktops and used Citrix Provisioning Services to apply
patches and updates to vdisks via private mode.
◊ Use Active Directory to unlock accounts, reset passwords, and modify users, groups, and computers.
◊ Created and modified scripts, automated tasks, and retrieved data using Windows PowerShell scripting
◊ Setup Audio Visual equipment in board rooms and assisted board members with technical issues.
New York Life Investments, New York, NY September 2013- December 2013
Help Desk Analyst (Contract)
◊ Resolved helpdesk tickets using BMC Remedy for users running Windows 7, Microsoft Office 2007,
Lotus Notes 8.5, WinMagic, Blackberry / iPhone devices, Mobile Iron, and proprietary applications
◊ Used Active Directory to reset password, unlock domain accounts, modify user accounts and used Altiris
to deploy software to laptops and desktops
◊ Installed Cisco VPN software, RSA Token, and Win Magic onto Lenovo laptops and setup HP desktops

2. Delta Airlines, Atlanta, GA April 2011- August 2013
Field Engineer (Contract)
◊ Provided 3rd
level support for more complex software application related issues and documented solutions
◊ Troubleshoot hardware and software users remotely and onsite for 20,000 domain users across Delta
Technical Operations Center, Delta Corporate Offices, and Atlanta Hartsfield-Jackson airport
◊ Installed and configured hardware such as gate readers, ticket printers, kiosks, flight information display
(FID) monitors, gate information displays (GIDS), and various airport related hardware
◊ Imaged Dell and HP laptops and desktops with Windows 7/XP using HP Radia HPCA and LDAP
◊ Completed IMAC (install, move, add, change) hardware requests and completed a PC refresh project
◊ Traveled to U.S. airports to setup and configure new hardware and complete small projects
◊ Backed up and restored data, map drives and setup network printers, and configured Outlook 2007
AGL Resources - Atlanta Gas & Light, Atlanta, GA August 2010 – April 2011
PC Analyst (Contract)
◊ Used Microsoft SMS to manage software distribution and retrieve hardware and software information
◊ Used Active Directory to modify user and group accounts and add/delete computers in a domain
◊ Imaged laptops, desktops, and Panasonic ToughBooks using MDT 2010 and Symantec Ghost
◊ Supported 3000 domain users running Windows XP, Office 2003, and various software applications
WellPoint - Blue Cross Blue Shield of Georgia, Atlanta, GA March 2008 – March 2010
Infrastructure Support Analyst
◊ Used SCCM to deploy software and MDT to deploy images to desktop computers.
◊ Troubleshoot software and Avaya VoIP telephony issues for 500 nurses and 200 work-at-home
domain users running Windows 7/XP, Office 2007, and Verint call monitoring system
◊ Used Blackberry Enterprise Server and Exchange Server to configure blackberry and email accounts
◊ Setup Cisco VPN Client, RSA Secure ID, and Verizon Air Cards on Dell laptops
◊ Liaison for telecom support, vendors, and other IT support groups to complete IMAC requests
◊ Created documentation on new software and distributed to Help Desk, Trainers, and Support Staff
DeKalb Regional Healthcare System, Atlanta, GA, September 2006 – March 2008
Field Support Technician
◊ Supported users running Windows XP, Novell, Lotus Notes, and various healthcare applications
◊ Created and deployed images using Symantec Ghost and backed up and restored user data
◊ Setup and configured network printers with static ip and troubleshoot network connectivity issues
◊ Liaison for IT support and department managers to complete IMAC requests and small projects
Kaiser Permanente, Atlanta, GA September 2005 – September 2006
Desktop Support Analyst (Contract)
◊ Completed a PC refresh project by upgrading 5000 desktops at 15 Kaiser facilities
◊ Imaged desktop computers using SMS, WDS, Active Directory, and Windows Server 2003
◊ Troubleshoot blackberry device issues and provided executive support for VPs and executives
◊ Supported doctors, nurses, and staff running Windows XP, Lotus Notes and EPIC software modules
◊ Backed up and restored data using User State Migration Tool and Winbatch scripting

3. SITA, Marietta, GA July 2005 – September 2005
Windows Migration Consultant (Contract)
◊ Migrated 1500 Novell workstations to a Microsoft Active Directory domain environment
◊ Provided desktop support for users running Windows XP, Office 2003, and various Aviation software
◊ Backed up and restored user data, mapped drives, and configured Lotus Notes email client
Kilpatrick Stockton LLP Law Firm, Atlanta, GA March 2004 – July 2005
Desktop Applications Support Analyst
◊ Provided application support for attorneys, paralegals, and staff running various legal applications
◊ Installed, configured, and supported Interwoven (Filesite, Desksite, Mailsite) and WorkShare
◊ Traveled to satellite offices to complete site surveys, special projects and to provide site support
◊ Tested 100+ applications for compatibility issues with Windows XP, Office 2003 and Interwoven
◊ Maintained all software licenses and provided patches, updates, and documentation from vendors
◊ Provided documentation for applications and processes and published information using SharePoint
◊ Setup conference rooms with laptops, projectors, and audio/visual equipment for attorney meeting
General Motors / GMAC Commercial Finance, New York, NY January 2001 – July 2003
Applications Analyst
◊ Provided 3rd
level application support 1000 users running Windows 2000 in 3 remote offices
◊ Completed a project implementing ProLaw and DocsOpen / PCDocs for GMAC legal department
◊ Upgraded Windows 95 workstations to Windows 2000 with Office 2000, and Lotus Notes
◊ Requested quotes, created purchase orders with management approval and ordered software and
hardware such as laptops, desktops, printers as well as maintained licenses for all proprietary software
◊ Imaged laptops and desktops using Symantec Ghost and manually backed up and restored data
◊ Liaison for IBM Project Managers, Telecom Support, and department managers to complete IMAC
requests and special projects
EDUCATION:
DeVry University, Atlanta, GA – Studied Associate in Health Information Technology
New York Institute of Technology, New York, NY – Awarded Network+ Certificate
Certifications – Comptia A+, Network+, Novell CNA
SOFTWARE SKILLS
♦ Virtualization: Citrix XenDesktop, Citrix XenApp, Desktop Studio, Desktop Director, Citrix Receiver,
Citrix Licensing Server, Citrix Provisioning Services (PVS), Citrix StoreFront, VMWare ESXi Hypervisor,
VMWare vSphere, VMWare Workstation, Microsoft App-V
♦ Deployment: System Center Configuration Manager (SCCM), Microsoft Deployment Toolkit (MDT
2010), Altiris deployment, WAIK, ImageX, Symantec Ghost Imaging, Wise Packaging Studio, InstallShield,
Windows PowerShell Scripting, Windows Deployment Services, HP Device Manager, Remote Desktop
(RDS), HP Radia HPCA, Symantec Encryption PGP Desktop, Symantec Endpoint Protection, RSA Token
♦ OS/Server: Active Directory, Group Policy, Windows 7, Windows 8, Windows Server 2012, Microsoft
Exchange Server, Lotus Notes, Cisco Telepresence, PGI GlobalMeet, TCP/IP, DNS, DHCP, WINS, VoIP,
AirWatch, Cisco VPN Client, Citrix GoToAssist, GoToMeeting, WebEx, Remote Desktop, Dameware, VNC,
Bomgar, Cisco Jabber, Microsoft Lnyc, Mobile Iron, Remedy, FootPrint, HP Service Manager, HEAT,
Landesk, ServiceNow, TrackIt, ManageEngine, Microsoft ActiveSync, Apple OS, EPIC, Interwoven

4. References Available Upon Request.