Overview of EarthLink Business IT Services

1. Introduction and IT Services Overview

2. EarthLink In the News
EarthLink Business Ranks #1 on MSPmentor’s List of
Top Managed Service Providers!
“EarthLink has quietly transformed itself from an ISP…into
a full-blown MSP. Big areas of focus include managed
voice, cloud hosting and integrated voice and data
services.”

3. The EarthLink Transformation
2006 - Present
8 Acquisitions
Data Center
Services
2013
Tech Care
Services
Hosted Security
Services
Network
Services
Network Acquisitions
Beginning in 2006
Back Up
ISP
5M Consumers
MPLS
Mgd Router
Hosted Voice
1994
New Edge
Deltacom
One Com
Copper / DSL
T1, N x T1
Fiber
DS3 / OCx / GigE
IAAS / SAAS / PAAS
Server Virtualization
Co-Location
DR/ Business
Continuity
Hosted Exchange
Dedicated Exchange
Cloud Workspace (VDI)
Mgd Firewall
IDS / IPS
Asset Mgmt.
VPN Access
IT Help Desk
VIP support levels
Online reporting •
Trouble ticketing
9 -5 Support
24 /7 Option
Customizable
•
•
Ranked #1 MSP
(Managed Services Provider)
in the U.S.A. by
MSP Mentor
Over 3,000
employees
$1.1B of $1.4B in
Business
Customers
150,000 Business
Customers

4. Deep industry expertise
Financial
Services
Transport &
Logistics
Retail
Other Industries
Government
Healthcare

5. EarthLink North American Private Network
5
Proprietary and Confidential

6. Strong and Well Recognized Brand Name
Recent brand name study of IT professionals shows EarthLink has the
highest brand recognition amongst SMB focused communication providers
AT&T
86%
Verizon
76%
Sprint
68%
Qwest
57%
EarthLink
43%
Windstream
29%
Level3
28%
XO
24%
PAETEC
23%
twTelecom
22%
Cbeyond
19%
MegaPath
19%
Source: 2010 B2B Telecommunications Study

7. Why EarthLink IT Services?
EarthLink Business helps customers simplify the complex
Free up IT staff to focus on strategic
issues
Security experts with CISSP® and CISA® certifications,
demonstrating vast breadth of knowledge and experience in
audit, control, and security.
Secure, reliable operations
IT services housed in data centers with
99.999% uptime and 24/7/365 monitoring.
Reduce expenses with integrated services
EarthLink Business offers flexible services and a
comprehensive approach spanning IT, voice and
data, with the convenience of a single provider.

8. EarthLink Product Portfolio
Sell across all verticals from small to large enterprises.
More opportunities to generate revenues!
myLink™ Customer
Control Point
Core Portfolio
Differentiators
•
Data Center
Services
Colocation
Infrastructure
Management
Virtual Datacenter
Virtualization
Services
Application
Services
Cloud Hosting
Cloud Workspace
Disaster Recovery
Dedicated Server
Cloud Server Backup
Web Hosting
Secure Email
Email Encryption
Email Archive
Secure File Sharing
365+ Hosted
Collaboration Suite
Hosted CRM
Security Services
Managed
Support
Service
Managed Colocation
Managed Cloud Hosting
EarthLink TechCare
Endpoint/MDM
Infrastructure
Management
Professional Services
One Stop Shop for
Evolving IT Needs
•
Service Model and
Customer Resources
•
Private Cloud, Secure
Networking via
Distributed Access
Network
•
Control Point / myLink™
Toolset
Managed Firewall, Secure Remote Access, Asset
Management, Laptop Security, PCI Compliance
IP Voice and Data Services
MPLS Networks, Hosted VoIP, Internet
Access, Integrated Voice & Data, SIP & PRI

9. EarthLink Cloud Hosting

10. Next Generation Cloud Data Centers:
Built on Nationwide Private MPLS Network

11. EarthLink Next Generation Cloud Hosting

12. Support Options for Public Cloud Servers

13. Control Panel - Cloud Server Management
•
•
•
•
•
Build, start, stop, backup or delete cloud servers directly from the control panel.
Schedule and review nightly backups.
Set up administrators with role-based access.
Connect to applications and your network
Expand your computing environment to EarthLink Cloud with our vCloud
Powered service
vCloud Director 5.1

14. Control & Manage Your Services
•
•
•
•
•
•
Dashboard with status updates to
products and service tickets
Service overviews and product drill
downs
Customized tools and control
panels: vCloud Panel
Invoice presentation and payment
online, access to past invoices
Submit and manage service
tickets
Online Knowledge bases,
whitepaper library, expert blogs
and latest announcements
myLink IT Services Center

15. Private Cloud Hosting - Managed Services
Managed Services
Silver
Network Support
Yes
Power Support
Yes
Features:
Hardware Support
Yes
• Certified server engineers and IT staff
Server Reboot
Backup Management
Restore
Unlimited
Yes
2
Basic Monitoring (ping)
Yes
24/7 Emergency Support
Yes
• Support for hardware, software,
operating systems and IT
infrastructure
• 24/7/365 monitoring and assistance

16. Sample VCloud Enterprise Pricing

17. Ciao Bella
Business Challenges
•
Aging Servers, slow performance on
mission-critical applications
•
Unreliable email provider, frequent outages
•
No dedicated IT staff
•
Controller spent too much time
Business Benefits
•
Avoided $80K of CAPEX
•
Improved application performance
•
Increased security
The Solution
•
Reliable email service
•
•
Eliminated need for local maintenance
troubleshooting IT infrastructure
All servers and applications on Cloud
contracts
Hosting platform in EarthLink Data Center
•
Migrated entire NJ data center to EarthLink
•
Platinum Level of Managed Services
•
Migrated email to EarthLink Secure Email
•
Allows controller to focus on his duties
instead of trouble shooting IT
•
Business continuity

18. Private Cloud Hosting

19. EarthLink Private Cloud Hosting
•
•
•
•
•
•
•
•
Consultative support to help you
design a customized solution
Pre-packaged CPU & RAM
configurations, with N+1 redundancy.
Multi-layered security, self-healing
cloud architecture, and automatic
server failover
Instant scaling and Cloud Server
Management through VMware vCenter
SSAE 16 SOC 2 certified data centers
10 MB Internet bandwidth and 2x
bursting
10G High Availability SAN Storage
Data backup protection via CommVault
•
Businesses running VMware
typically save 50-70% on overall
IT costs by consolidating their
resources

20. EarthLink Next Generation Cloud

21. Next Generation Cloud Data Centers:
Built on Nationwide Private MPLS Network

22. vCenter Server
•
•
•
Centralized management of VMware virtual infrastructure
IT administrators can ensure security and availability, simplify day-to-day
tasks, and reduce the complexity of managing virtual infrastructure
Allows integration of physical and virtual management tools for maximum
flexibility

23. Private Cloud Hosting - Managed Services
Managed Services
Silver
Network Support
Yes
Power Support
Yes
Features:
Hardware Support
Yes
• Certified server engineers and IT staff
Server Reboot
Backup Management
Restore
Unlimited
Yes
2
Basic Monitoring (ping)
Yes
24/7 Emergency Support
Yes
• Support for hardware, software,
operating systems and IT
infrastructure
• 24/7/365 monitoring and assistance

24. FlexCloud Hosting

25. EarthLink FlexCloud Hosting
• Create secure IT environments for individual business units
• Monitor and optimize server utilization across multiple cloud
environments
• Reduce costs of server sprawl by pooling resources
• IT team maintains complete control with portals and dashboards.
• Create separate public and private virtual environments to meet your
security and compliance requirements
• Intrusion Detection and Prevention with reporting
• Customize firewall rules for enhanced security and compliance
• Managed Data Protection and Disaster Recovery
• FlexCloud Assessment establishes a baseline resource level
• Ability to burst when additional resources required
• Fully managed service options

26. Reduce server sprawl costs by creating
multiple business units in same Cloud
• IT controls entire Cloud environment
– Administrative portal for complete control
– Create and allocate compute resources for multiple business units
– Authorize business unit resource requests
• Control Server sprawl by allocating resources across multiple
business units/groups
–
–
–
–
Track costs internally and charge back on individual business unit basis
Business units control their own IT environment via User Portal
User Portal provides business unit monitoring and reporting
Deliver business unit application and group level SLAs

27. FlexCloud Hosting - Customizable Security Configurations
• Create separate public and private environments
– Securely segment Public/Private VMs and networks
– Physical separation on different compute blades
– Access private VMs via secure MPLS or VPN
• Flexible Firewall functionality with Data Center Firewall
– Intrusion Detection and Prevention (IPS) with reporting
– Create site to site VPNs
– Customize Firewall rules

28. FlexCloud Utilizes the Micro-VM Concept
The Micro-VM:
 Defined as 200Mhz of CPU and 768MB of Memory
Traditional Virtualization
Solutions are based on
fixed allocations of
processor and memory
size for each application
or workload
Micro Virtual Machine
eliminates traditional
constraints on resource
deployment
Micro-VMs are dynamically
allocated by the FlexCloud
management system allowing
VM headroom to be saved,
bringing up to 30% reductions
in both virtual and physical
assets required.

29. Optimize Server Utilization
Cloud Hosting
FlexCloud Hosting
Virtual Machine (VM) Based
Micro-VM Based
Convenient . Easy for small number of VMs.
Optimize resources for cost efficiencies across IT
environment for larger number of VMs

30. Bursting - Consumption-Based Pricing
Cloud Hosting
FlexCloud Hosting
Virtual Machine (VM) Based
Micro-VM Based
Capacity sized for guesstimated peak
demand
BURST CAPACITY
SUBSCRIPTION LEVEL
RESOURCES CONSUMED
RESOURCES CONSUMED
SAVINGS
95TH PERCENTILE
USAGE WITH BURSTING
BASELINE CAPACITY
Minimum commit rates are established, with
the ability to burst past those rates
MONTHLY USAGE
MONTHLY USAGE

31. IT Administrator & Business Unit Portals
•
myLink Portals
•
Administration portal provides
overarching resource control
•
Service Catalogs can be
customized on a per user or
organizational basis
•
Business User portal provides
usage reporting and alerts
•
Enable cost containment /
management across business
units
Admin
Portal
Services
Catalog Business-User
Portal

32. myLink FlexCloud Business User Portal
•
•
•
myLink FlexCloud Portal provides a comprehensive dashboard of real-time cloud
activity
Monitor overall cloud workload performance by viewing real-time consumption and
application-level monitoring metrics
Role-based access allows administrators to grant user access to certain virtual
datacenters with pre-determined policies

33. FlexCloud Hosting Managed Services Options
• Bronze Level service is included
• Upgrade to more comprehensive levels
Bronze
Silver
Gold
Platinum
Network Support
Yes
Yes
Yes
Yes
Power Support
Yes
Yes
Yes
Yes
Hardware Support
Yes
Yes
Yes
Yes
1
Unlimited
Unlimited
Unlimited
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Advanced Monitoring
Yes
Yes
OS Installation
Yes
Yes
OS Patches & Security Updates
Yes
Yes
Antivirus Services
Yes
Yes
OS Reloads
Yes
Yes
Server Reboot
24/7 Emergency Support
Basic Monitoring (ping)
Backup Management
Restore
Yes
Yes
Yes
Yes
1
2
3
5

34. Next Generation Cloud Data Centers:
Built on Nationwide Private MPLS Network

35. FlexCloud Hosting –
EarthLink Next Generation Cloud

36. EarthLink FlexCloud Hosting
•
•
•
•
•
•
•
FlexCloud Assessment
Consultative support to help you
design a customized solution
Multi-layered security, self-healing
cloud architecture, and automatic
server failover
Scaling and Cloud Server
Management through User Portals
Hosted in SSAE 16 SOC2 certified
data centers
CommVault Enterprise backup
Disaster Recovery option
Cloud Computing Excellence Award
recognizes companies that have most
effectively leveraged cloud computing in
their efforts to bring new, differentiated
offerings to market.
•
•
•
•
•
•
•
•
10 MB Internet Bandwidth
Bursting of compute resources
10G NetApp SAN storage
Data Center Firewall
Intrusion Detection and Prevention
Managed service option
99.99% uptime guarantee
24/7/365 monitoring

37. FlexCloud Hosting Key Benefits
•
•
•
•
•
•
•
•
Optimize server utilization and control server sprawl
Create separate business unit cloud environments
Business unit user controls
Complete IT control with Administrator portal
Customize security policies to meet industry compliance
Create Public and Private facing environments
Eliminate CAPEX
Reduce on-premises data center & IT operating expenses

38. Cloud Disaster Recovery

39. Can You afford a Disaster?
43%
Forty-three percent of companies that experience a major
data loss do not reopen1
80%
Companies that do not rebound from a data loss within one
month are likely to go out of business in the near future2
51%
Companies are out of business within two years of
experiencing a major data loss3
100%
Organizations have experienced application and data loss
over the past year4
78%
Cause of lost data was IT systems failure4
Sources: 1. DTI/Price Waterhouse Coopers 2. Bernstein Crisis Management 3.
University of Texas Center for Research on Information Systems)
4. CA Technologies survey 12/2011

40. Disasters Strike without Warning
Super Storm Sandy had Widespread Impact
• 650,000 houses destroyed or damaged
• 8.5 million without power for weeks
• Severe damage to businesses in NJ
• 19,000 NJ businesses sustained
damage of $250K or more
• Total business losses at $8.3 billion
Source: Tropical Cyclone Report Hurricane
Sandy (AL182012)

41. Cloud Disaster Recovery
Take advantage of the Cloud
•
Disaster recovery protection of data, applications and operating systems
•
Continuous real-time replication
•
Supports multiple IT environments - physical and virtual servers
•
Minimal expense for replication server environment, no CAPEX
•
Pre-configure failover environment – only pay for full resources if needed
•
Geographic diversity in the event of a widespread disaster
•
Recovery from any outage though a single console
Your data is secure in EarthLink Data Centers
•
SSAE 16 compliant data centers and certified security staff

42. An Affordable Solution
Disaster recovery of your data, applications and operating systems. An affordable cloud based
server that replicates your primary server environment and can be quickly scaled to fully
replace your primary servers to get your business back up and running.

43. Sample Cloud DR Pricing

44. Business Continuity in Action
Super Storm Sandy
•
Super storm Sandy hits NJ in October 2012
•
Two–week power outage at NJ headquarters
Ciao Bella stays in business
•
Servers/applications and email stayed fully
operational in EarthLink Data Center
•
Nationwide sales team able to submit orders
Distribution centers able to ship & invoice
“If we didn’t move to cloud services, we
would have been out of business
during the hurricane.”
orders
Bob Serchuk, Controller, Ciao Bella
for production in Oregon
•

45. Cloud Server Backup

46. EarthLink Cloud Server Backup
•
Protect your business’s mission-critical information assets.
•
Rapid recovery from man-made and Mother Nature’s disasters – server
crashes, fires, hurricanes, tornados, ice storms, earthquakes.
•
Easy to use wizard to set your own backup schedules and priorities
•
Define your levels of backup – incremental, full system, real time, full
hardware

47. Cloud Server Backup
Take advantage of the Cloud
•
Eliminate the capital expense of purchasing new storage units
•
Reduce data center costs, no IT staff support requirements
•
Pay for only what you need, six standard options from 50 GB to 2 TB
•
Implement best practices for data retention and backup to satisfy
compliance requirements
Your data is secure in EarthLink Data Centers
•
SSAE 16 compliant data centers and certified security staff
•
Security monitoring 24/7 provides immediate remediation from
viruses and malicious intruders

48. Cloud Server Backup
Features
•
Instantaneous on-line access to data – replicated on disks, not tape
•
Data remains intact and recoverable for disaster recovery protection
•
Daily email confirming that your data has been successfully backed up
•
Fully mirrored replication of your data across multiple SAN disks
•
Runs on Windows, Linux, Mac OS X and Unix
•
RAID 10 SAN Storage
•
256-bit AES encryption for data at rest (in storage)
•
128-bit SSL encryption for data in transit
•
SQL Backup

49. Sample Cloud Server Backup Pricing

50. EarthLink Cloud Workspace

51. Our Hosted Virtual Desktop Solution
EarthLink Cloud Workspace:
A customized cloud workspace environment for you to control your
business applications and data with secure access for all your employees
from anywhere, from any device, via any internet or private MPLS
connection. Your virtual office wherever you are.

52. EarthLink Cloud Workspace - Benefits
Dramatically Reduce Costs
• Reduce operating costs and eliminate capital expenditures by eliminating onsite servers, software and maintenance
• Reduce facilities, power/cooling, and IT staff expenses
• Invest savings in business opportunities
Support mobile and telecommuting workforce
• Increase employee productivity
• BYOD ―Bring Your Own Device‖
• Secure access to files, applications and email from Internet or private MPLS
Business Continuity
• Fully redundant data storage and routine backup
• Disaster recovery protection
Reduce Complexity
• Centralized IT infrastructure
• Eliminate complex security challenges to protect your client’s confidential
information
• Easy-to-use administrative portal to manage security settings

53. EarthLink Cloud Workspace - Features
• Customize your managed desktop solution with applications and software
of your choice
• More than 250 best-in-class applications, only pay licensing fees
• Unlimited installation and management of applications
• Customized directory permissions and security policies
• PCs, Laptops, MACs, Tablets, Smartphones, any Internet access device
• Security monitoring 24x7 for virus and malware protection
• End User authentication and encryption
• MS Windows included, MS Office available, customer supplies all others
• Disaster Recovery - fully redundant data storage and routine back-up

55. Cloud Workspace Case Study
Business Situation:
• Student Transportation Industry
• Small IT Staff
• One office location
• Rapid Expansion Plans
Business Challenges:
Cloud Workspace Results:
• 40 acquisitions
• 150 new offices
• Integration of business apps
• Minimize IT investments
• $300 million revenue business
• Supports 5,000 end-users
• Running ~ 50 applications
• IT staff of 4
• IT saving of $7.6 million annually

56. Sample Cloud Workspace Pricing

57. EarthLink TechCare

58. Why EarthLink Help Desk?
Fully Outsourced & Managed Solution
•
100+ Technical Experts support full range of end-user issues
•
No investments in capital, staff or training
•
Best-in-class fully redundant telecommunications systems
•
ITIL best practices – consistent high quality experience
•
North American based technical experts – an on-shore solution
•
On-line reporting, statistics and client satisfaction reports
•
Level 1 service with optional Level 2, 24/7 or 9/5 coverage

59. EarthLink TechCare
Experienced & Reliable
• Supporting more than 1,000 businesses
• Supporting more than 80,000 end users
• Resolving more than 45,000 inbound incidents a month
• Mature process – 18 years of experience
• Supporting all types of businesses - from SMB to Fortune 500
Responsive
•
70% calls reach a live person in less than 30 seconds
•
On average all calls reach a live person in less than 60 seconds
•
70% issues resolved and closed on the first call

60. EarthLink TechCare
• Qualified – Certified Technical Call Center
• Help Desk Manager Certification
• STI Call Center Manager Certification
• ITIL Best Practices
• A+ Certified Professionals
• Network + Certified Professionals
• Security + Certified Professionals
• Microsoft Certified Professionals
• Cisco Certified Professionals
• Novell Certified Professionals
• Citrix Certified Professionals
• VMware Certified Professionals

61. EarthLink TechCare
Level 1 support: sample list
• Workstation troubleshooting and triage
• Support for Windows based desktops and supported applications
• Support for custom/vertical applications if support documentation is
provided
• Network/Internet connectivity issues
• Desktop peripheral hardware: Printers, Keyboards, Monitors,
Mouse, Barcode readers, etc
• Basic “how to” questions
• Escalation
• Includes access to EarthLink portal for reporting
• Output to ticketing system, e.g. Autotask
• Connectivity, POS, OS, Remote Access, Peripherals, Spyware,
Anti Virus, after hours answering service

62. EarthLink TechCare
Level 2 support includes Level 1 plus issues that require remote
Connection to a server for resolution: sample list
• Server based password resets
• User add, moves, changes in Active Directory
• User Administration of MS Exchange or hosted e-mail
applications
• Supported applications as defined during on boarding
process
• Firewall troubleshooting (with documentation)
• Server OS diagnostic and troubleshooting
• The help desk will troubleshoot server operating system
problems, document and recommend changes/patches

63. EarthLink TechCare
• Custom Build
•
You define end user requirements to be supported in your Level 1
and Level 2 service
•
You select from a menu of service components and add any other
unique support elements desired
•
We can support 3rd party and home grown applications
•
We document your IT environment of networks, devices, printers,
partners, applications, peripherals and VIPs
•
We help you define escalation thresholds and processes for third
party vendors, and we ensure a seamless handoff for end-users
•
We help you create the process for ticketing standards and defining
severity levels

64. TechCare Level 1 Pricing

65. Managed Security

66. Managed Security
• Shift the burden of security
management to EarthLink Business
• Provide an outsourced security
solution with 24/7 monitoring,
protection and support
• Reduce the amount of internal
human resources needed to manage
network security and administration
Empower your business
• Lower upfront capital
resources
• Simplify IT management
• Rapidly scale up and
down
Lower the time and cost of managing day-to-day
IT operations, and free your IT budget and staff
to focus on strategic initiatives.

67. EarthLink Managed Security Solutions
• Managed Security provides a comprehensive suite
of security services to manage and protect your
network assets
– Managed Firewall
• Hosted Network Security
• Managed Premises Firewall
• Data Center Firewall
– Secure Remote Access
– PCI Compliance Validation
– Cloud Backup & Recovery Solutions
• Cloud Disaster Recovery
• Cloud Server Backup

68. Managed Firewall
• Three options are provided for firewall services
– Hosted Network Security
• Designed for 6+ sites with MPLS
– Managed Premises Firewall
• Designed for 1+ sites
– Data Center Based Firewall
• Designed for Hosted Solutions or
Colocation customers
Secure managed firewall to reduce Internet threats by stopping
both inbound and outbound security threats. We lower cost
and ensure that your most valuable and confidential
information stays secure.

69. Hosted Network Security
• Hosted Network Security provides firewall services via
the EarthLink Business network
– Only available via EarthLink MPLS services of 6+ locations
– Redundant network architecture built on Fortinet FortiGate
platform
• Atlanta, GA
• Sunnyvale, CA

70. Managed Premises Firewall
• Managed firewall based on customer premises
• Industry leading firewall devices from Fortinet:

71. Data Center Firewall
• Protection against malicious threats, data theft and
unauthorized access
• Unlimited standard configuration changes
• Complete security reporting
• Intrusion Prevention Service
• Config backup and restore
• Gateway Antivirus
• Application Control
• Performance guarantees
• Log retention
• 24x7 support

72. Managed Firewall Features
Hosted Network
Security
Managed Premises
Firewall
Data Center
Firewall
Stateful inspection
x
x
x
Antivirus and antispam
x
x
x
Intrusion detection and protection
x
x
x
URL and content filtering
x
x
Category Based filtering
x
x
Application control
x
x
x
Unlimited policy changes
x
x
x
Monthly reporting
x
x
x
Self-serve portal
x
On-demand reporting
x
Configuration backup and restore
x
x
x
24/7/365 device/availability monitoring
x
x
x
x
x
x
Features Available:
Performance and availability management

73. Firewall Reports
• Hosted Network Security, Data Center Firewall and Managed
Premises Firewalls all offer reporting features
• Hosted Network Security has a self-serve portal for on-demand
reporting and changes
• Examples of reports available:
– Basic Security Report
– Bandwidth Analysis Report
– Web Filtering Reports
– Forensic Analysis Report
– Threat Analysis Report

74. Sample CPE Firewall Pricing

75. Professional Services
•
•
Cloud Assessment
Cloud Migration

76. Cloud Assessment Needs
Ensuring your IT infrastructure is delivering maximum business benefits
Do you know how your business and IT department
can best benefit from Cloud IT Services?
A Cloud Assessment details how your business will
benefit and includes a future Cloud design and migration
strategy.
Need help from experienced Cloud & IT experts to
define business requirements and create a plan?
Our IT consultants will define your business and Cloud
requirements , identify risks, and present a plan to meet
your objectives

77. Cloud Assessment Needs
Ensuring your IT infrastructure is delivering maximum business benefits
Do you know how your business and IT department
can best benefit from Cloud IT Services?
A Cloud Assessment details how your business will
benefit and includes a future Cloud design and migration
strategy.
Need help from experienced Cloud & IT experts to
define business requirements and create a plan?
Our IT consultants will define your business and Cloud
requirements , identify risks, and present a plan to meet
your objectives

78. Cloud Assessment
EarthLink’s Cloud Assessments are designed to help your company analyze,
design and plan a move to the Cloud, from a simple implementation to an
overall strategy that will quickly maximize the benefits of moving to the Cloud.
Leverage the Cloud to achieve the following benefits:
• Increase IT agility and scalability
• Disaster recovery and security protection
• Eliminate CAPEX and reduce operating expense
• Increase IT staff productivity – focus on revenue generating projects
• Stay current on technology as refreshes and upgrades happen within the Cloud
78

79. Cloud Migration
EarthLink’s Cloud Migration ensures a smooth, low risk transition to the Cloud
that fits your timeline, and achieves your future IT design.
Cloud Migration delivers the following benefits:
• Seamless transition
• Experienced Engineers planning and executing project
• Expedite your time to value
• Minimize disruptions and support required form your IT staff
79

80. EarthLink 365+

81. EarthLink 365+
A Complete Cloud Collaboration Solution
Familiar Industry leading applications:
– Microsoft® Exchange - hosted messaging solution that
delivers the capabilities of Microsoft Exchange Server
as a cloud-based service. It gives users rich and
familiar access to email, calendar, contacts, and tasks
across PCs or Macs, the web, and mobile devices.
•
– Microsoft SharePoint® – collaboration software to
simplify business intelligence, content management,
search, and sharing for intranet and internet sites
•
– Microsoft Lync™ – a single interface unifying voice
communications, IM, and audio, video, and Web
conferencing

82. Hosted Exchange – Key Features & Benefits
Protection and Compliance
Visibility and Control
Deployment Flexibility

83. Hosted Collaboration Suite (HCS)
Offline Email (OST) & Personal Folders (PST) Support
P
Shared Contacts, Calendars, Tasks & Folders
P
Full Public Folder Support & Resource Mailboxes
P
Single Mailbox & Single Item Recovery
Optional
P
Enterprise Global Address List
SharePoint
Secure IM
Exchange
EarthLink 365 + Hosted Collaboration Suite
P
Secure Instant Messaging & Collaboration
P
Secure Document Management & Collaboration
P
Secure Web Access
P
P
P
SaaS Malware Protection (Multi-engine / multi-layered)
P
P
P
Secure Web-based Access
P
P
P
24x7 Staffed Monitoring as a Service (MaaS)
P
P
P
Change Management (SOC 2 Type II Certified)
P
P
P
Wireless Sync (ActiveSync, Good & Blackberry (Rim))
P
• Flexibility No requirement to upgrade from Outlook 2003, any version
Personal Archive (Virtual PST)
P
of Active Directory. Optional services are 24x7x365 Helpdesk and
Discovery Archive (eDiscovery)
P
Email Archiving Solutions among others P
Compliance Archive (SEC/FINRA)

84. EarthLink 365+ Advantages
Enterprise Class Collaborations Solutions
•
•
•
•
•
•
•
Real Single Sign-On™ for any version of Active Directory
Antivirus/Antispam protection included
Migration support included
Complete control with on-line portal
Experts maintain and manage your email platform
No CAPEX or internal IT support required
Award winning service
2013 IBM Tivoli
Support Team
Award:
of the Year –
Excellence in
Outstanding
excellence in delivering exceptional business value with Tivoli software.
Computer
delivering
achievement
Software &
CenterBeam was recognizedcustomer Endpoint and Mobility Solution.
exceptional
in for Best
Services
business value
satisfaction
Category
84

85. EarthLink 365+ Hosted Exchange Features vs. MS 365
Category
Feature
Client Access
Outlook 2003 support
✓
✓
✗
OWA login: public/private radio buttons
✓
✓
✗
Blackberry application push; advanced
settings
✓
✓
✗
Hierarchical address book
✓
✓
✗
Global Address List segmentation
✓
✓
✗
MAPI/CDO access
✓
✓
✗
Custom OWA themes, logos, add-ins
✓
✓
✗
Public folders
✓
✓
✗
Directory
Applications
Exchange EarthLink
on-prem 365+
MS
365

86. EarthLink 365+ Hosted Exchange Features vs. MS 365
Category
Feature
Administration
PST import and export service
Provision users in multiple datacenters
Multiple on-premises AD forests
Resource forest topologies
Compliance
Archiving
Exchange 2007-style Managed Folders
GUI for creating Retention Policies
Multi-mailbox search: export to PST
Security
S/MIME Control in OWA (IE Only)
Exchange EarthLink
on-prem 365+
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
MS
365
✗
✗
✗
✗
✗
✗
✗
✗

87. EarthLink 365+ SharePoint Features vs. MS 365
Category
Feature
Share
EarthLink MS
Point
365+
365
On-prem
Administration
Provision users in multiple datacenters
✓
✓
✗
Multiple on-premises AD forests
✓
✓
✗
Resource forest topologies
✓
✓
✗
Security
Separate Web Application (Optional)
✓
✓
✗
Composites
Business Data Connectivity Services
✓
✓
✗
Content
Word Automation Services
✓
✓
✗
Sites
Secure Store Service
✓
✓
✗

88. EarthLink 365+ Lync Features vs. MS 365
Category
Feature
Lync
Onprem
EarthLink
365+
MS
365
Administration
Provision users in multiple datacenters
✓
✓
✗
Multiple on-premises AD forests
✓
✓
✗
Resource forest topologies
✓
✓
✗
Security
Archiving
IM Archiving (Optional)
✓
✓
✗
Federation /
Public Internet
Connectivity
Windows Live, AOL , Yahoo
✓
✓
✗

89. End-user Helpdesk Support Option
• 24x7 Live IT Support for EarthLink 365+ end users
• North American-based single point-of-contact for all of your users
IT-related issues
• Staffed by highly trained customer care specialists, who would
generally be considered Level 2 support agents
• Certifications in Microsoft®, Apple® and mobile device technologies
• Very first person you talk to will likely be able to resolve your issue
• And if not, subject matter experts are standing by

90. Why EarthLink 365+
•
Experience - EarthLink acquired CenterBeam, the original developer of Hosted
Multi-tenant Exchange in 1999, 14 years experience
• Real Single Sign-On™ - with any version of Active Directory. No requirement to
upgrade to ADFS 2.0 and AD 2008
• Security - Symantec Cloud (MessageLabs) for antispam
• On Boarding - Migration support included for seamless transition
• End User Support - Helpdesk Support option for enhanced productivity
• Flexibility - No requirement to upgrade from Outlook 2003, any version of Active
Directory. Bring your own security.
• Flexibility No requirement to upgrade from Outlook 2003, any version
• of Active Directory. Optionalinclude Email Archiving and Encryption and
Compliance - Optional services services are 24x7x365 Helpdesk
Email Archiving Solutions among others

91. Unified Endpoint Management and Security
Mobile Device Management

92. Endpoint Management Core Components
• Endpoint Security for all PCs/Macs in your environment
• EarthLink Core Protection Suite (CPS) helps ensure your PCs/Macs are
kept current with virus and spyware definition updates and critical
security patches for faster, smarter endpoint protection.
• View the health of all managed endpoints on your network from a single
pane of glass.
• As threats emerge, EarthLink CPS enables rapid remediation
• Automating time-intensive tasks across complex networks, lets you can
control costs while reducing risk and supporting your compliance
requirements.

93. Endpoint Offerings for Mac & PC
EP Security
EP M&S
Unified Endpoint Management & Security Offerings
SaaS Anti-Malware (Anti-Virus/Spyware) Protection
P
P
SaaS Patch Management
P
P
SaaS Tools Self-healing for CenterBeam
P
P
SaaS Asset Tracking (Dashboard)
P
P
Event Notification (Notify Only)
P
P
Event Management (Receive, Log, Classify & Track)

P
Incident Management & Remediation

P
SaaS Software Distribution

P
SaaS Automated Hard Drive Defragmentation

P
CenterBeam Continuous Configuration (C3) Management

P
24x7 Staffed Monitoring as a Service (MaaS)

P
24x7 Staffed Helpdesk w/Case Tracking & Reporting

P
Legend
Data Protection (Streaming Offsite Backup & Recovery)


P
Included
Web Content Filtering



Optional

N/A

94. Benefits Unified Endpoint Management & Security
• Control all policies and security uniformly across all desktop and
mobile devices
• Cost certainty (scale up/down to meet your business needs)
• Always current capabilities (ability to add new users, support diverse
new operating systems, leverage best-in-breed tools)
• Enhance security posture
• 24x7 monitoring & remediation
• Asset tracking & reporting via an online dashboard
• Around the clock access to subject matter experts for your staff
• Performance optimization (keep all endpoints working at optimal
speed)
• Easily distribute software applications

95. Mobile Device Management
• The ―bring your own device‖ (BYOD) revolution, makes it more
important than ever to integrate device management into your
enterprise management structure. Taking a holistic approach and
managing, on a single pane of glass, mobile devices alongside your
servers, desktops and laptops ensures consistent application of your
corporate security policies across all endpoints that access your
network.

96. Mobile Device Management
• Protect your mobile devices as they access more and
more sensitive applications and data.
• Protect your organization from unauthorized or corrupted devices.
• Detect security threats such as rooted or jail-broken devices and
automatically take countermeasures.
• Automatically identify non-compliant devices.
• Configure and enforce password policies, encryption, virtual private
network (VPN) access and camera use.
• Selectively wipe only corporate data such as calendar, email, contacts
and enterprise-managed applications when a device is lost or stolen.
• Control non-compliance by disabling access to enterprise resources
such as email and applications, or by issuing user notifications until
corrective actions are implemented.
• Discover and understand which mobile devices employees and others
connected to the network are using.
96

97. Mobile Device Management
iOS
Android
Windows
Mobile Device Management Services
24x7 Staffed Monitoring as a Service (MaaS)
P
P
P
Helpdesk w/Case Tracking & Reporting
P
P
P
Incident Management
P
P
P
Password policies, full device wipe
P
P
P
Deny email access, user notification
P
P
P
Remote lock/unlock, jailbreak & root detection
P
P
Application inventory, whitelisting, blacklisting
P
P
Enterprise app store
P
P
Track devices and locate on map
P
P
Selective wipe
P
Device encryption
P
Configuration of Email, VPN, WiFi
P
SaaS Asset Tracking (Dashboard)
P
P
P
** Functionality varies by Manufacturer and Device OS, and is limited by the MDM APIs of the Manufacturer **
97

98. Mobile Device Management Benefits
• Provide visibility and policy management
via a single pane of glass
• Address business and technology issues
of security, complexity and bring your own device
(BYOD) in mobile environments
• Manage enterprise and personal data separately with
capabilities such as selective wipe
• Leverage a single infrastructure to manage all enterprise
devices— smartphones, tablets, desktops, laptops and
servers
• Support devices on Apple iOS, Google Android, and
Microsoft Windows Phone platforms
98

99. End-user Helpdesk Support Options
• 24x7 Live IT Support for Unified Endpoint Management and
Security or Mobile Device Management
• North American-based single point-of-contact for all of your users
IT-related issues
• Staffed by highly trained customer care specialists, who would
generally be considered Level 2 support agents
• Certifications in Microsoft®, Apple® and mobile device technologies
• Available in 13 different languages to support global work force
• Very first person you talk to will likely be able to resolve your issue
• And if not, subject matter experts are standing by

100. EarthLink Advantages
Enterprise Class Solutions
• Integrating desktop/laptop and mobile device endpoint management
into a unified environment with consistent policies and controls
• Visibility, control and management of all your endpoints via one
console
• Fully managed by certified experts who maintain and manage the
solutions implemented
• Helpdesk support to keep your end-users productive
• No CAPEX or internal IT support required
• Award winning service
Support Team
of the Year –
Computer
Software &
Services
Category
Outstanding
achievement
in customer
satisfaction
2013 IBM Tivoli
Award:
Excellence in
delivering
exceptional
business value
100

101. EarthLink Business
PCI Compliance Solution Services

102. What is PCI Compliance?
 Definition – Payment Card Industry
Data Security Standard (PCI-DSS)
6
Control Objectives
 Set up by Visa, MasterCard, American
Express, Discover, and JCB to reduce
the risk of credit card theft and
transfer liability to merchants
Core Requirements
12
6
Control Objectives
250+
Audit
Procedures
Requires mandatory adoption by all
businesses that store, process,
transmit credit/debit card data

103. PCI Compliance Data Security Standards Requirements
1.
Install and maintain a firewall configuration to
protect data.
Do not use vendor-supplied defaults for
system passwords or other security parameters
1
Build and Maintain
a Secure Network
2
Protect cardholder data
3.
4.
Protect stores data
Encrypt transmission of cardholder data
and sensitive information across public networks
3
Maintain a vulnerability
management program
5.
6.
Use and regularly update antivirus software
Develop and maintain secure systems and
applications
4
Implement strong access
control measures
7.
5
Regularly monitor and test
networks
Restrict access to data by business
need to know
Assign a unique ID to each person with computer
access
Restrict physical access to cardholder data
6
Maintain an information
security policy
2.
8.
9.
10. Track and monitor all access to network
resources and cardholder data
11. Regularly test security systems and processes
12. Maintain a policy that addresses information
security

104. Impact of a Breach on a Business
1.
2.
3.
4.
Must stop taking credit cards
Pay for forensic audit
Pay fines and credit card replacement costs
Pay to implement remediation actions and
for future on-site audits by a Qualified
Security Assessor
A credit card breach can take months to remediate
The average business loses $3,007,015 per breach
incident
due to customer churn, brand damage, etc.
(Symantec and Ponemon Institute)

105. EarthLink PCI Compliance Validation
Online Self-Assessment Questionnaire (SAQ) Wizard
• assists in selecting the appropriate SAQ and documenting the state of a
business’s PCI compliance.
Security Policy
• maintains a policy that addresses information security for all personnel
Web-based e-Learning
• provides training for cashiers, management and technical personnel
Online Knowledge Base
• provides a single place to go for answers about PCI compliance.
Quarterly Authorized Scanning Vendor (ASV) Scans
• enables self-testing to find areas of exposure, and to perform remediation
before performing a subsequent scan for compliance certification
$100,000 in Breach Protection
• Covers forensic audit provided by a Qualified Security Assessor (QSA) as
required by PCI DSS
• Covers fines and penalties incurred as a result of the breach

106. Questions?
THANK YOU!