4. ISO 9000
http://www.iso.org/iso/home/standards/mana
gement-standards/iso_9000.htm
5. ISO 9000 - Quality Management
“ISO 9001:2008 sets out the criteria for a quality
management system and is the only standard in
the family that can be certified to. It can be used
by any organization, large or small, regardless of
its field of activity.”
6. Quality Management Principles
strong customer focus
implication of top management
process approach
continual improvement
7. ISO 9001:2008
Helps to ensure:
Customers receive consistent product
Customers receive good quality