Brief outline product presentation from GreyFinn. GreyFinn provide Intelligent Visitor Engagement Solutions, this overview shows some outline details of the Dialogue product.

2. Intelligent Personalised Engagement

3. Online 2013
Average website
conversion > 3%
Almost no money Online
Pure play online
spent on improving Retailers: 4%
ad
conversion/identifying spend
customers. £4BN+
All on driving traffic
* IAB

4. Poor email response for visitors
Visitors are offered assistance by email:
Less than 4 in 10 (39%) website help emails were answered!!

6. Visitors want engagement – fast!
* Liveperson

8. Key elements of great online experience
Visitors don’t expect to need
help – should the need arise
simplicity and speed are key.
59% of visitors would like a
choice of contact methods:
click to call / chat etc…
Dialogue enables you to
engage with your visitors in
the way they want.
All from one platform.

11. Dialogue: key benefits

13. • Real time application that makes your website more
productive and enables you to:
o Increase sales
o Be more effective and efficient
o Provide a better consumer experience

14. Flexible / Personalised Engagement
Engage in the way your visitor wants
Click to Call or Chat Survey or Question Set

15. Mobile: more than 30% UK Site Traffic
69% 31%
Mobile
Desktop
• Dialogue works on all
devices
• All functions are
available on mobile

16. Integration and configuration
• Installation on your website takes minutes
• Automated A/B testing
• Implementation and maintenance of the ‘rules
engine’ is a fully managed service
• Data provided to enable subsequent re-targeting

17. Increased ROI
• Generates incremental leads
• Improves lead quality
• Higher conversion rate
• Greater sales team efficiency
• Reduced sales channel drop-out
• Enhanced analytics
• Reduced abandonment

18. Recent client results
• High quality contacts
o VV-Auto: 40% conversion rate
o Dun & Bradstreet: two thirds of the leads
result in a sale
• Timely personalised engagement
resonates with visitors:
o Bilia, Toyota: doubled the amount of
customer contacts through web