2. We are a US based, global provider of customized outsourcing solutions and pro-
prietary technology to small and medium sized businesses. With an existing em-
ployee base, our domain expertise and breadth of services encompass Contact
Center / BPO, Software Technology and Managed IT Services.
WHO ARE WE?
The Call BPO has been started with a mis-
sion to deliver our services embedded with
a success mantra Across the Globe. We belie-
ve that we will successfully execute our
mission by capitalizing on our core strengths
and adhering to key organizational
initiatives.
To achieve our vision WE:
Understand our clients’ business.
Leverage our infrastructure.
Drive performance.
Focus on business profit and drivers.
Have a "can do" attitude.
At The Call BPO Our vision is “To remain
competitive and cost-effective and to utilize
our expertise in composite products to
provide the absolute best value as measured
by quality, cost, delivery, and innovation.
3. We help clients accelerate revenue growth, improve operational effectiveness and
dramatically increase customer satisfaction levels, while reducing costs. We have a
unique capability to provide a diverse range of BPO solutions across industry verti-
cals from our global locations, thereby providing our clients with highly customized
solutions that efficiently and effectively serve your product and service needs.
WHY CHOOSE US?
The Call BPO offers many services that can help
you to accomplish your goals quickly and efficient-
ly. By outsourcing, corporations get immediate
results through reduced costs in office space,
energy resources, technology, hardware, human
resources and much more. With The Call BPO,
Clients can rest assure that they are getting pre-
mium services. Our focus remains on delivering
quality and professionalism to our clients and their
customers.
HOW CAN YOU BENEFIT?
Strengthen clients’ competitive position
Provide access to scalable operations and
on-demand resources
Ensure best practices, skills, and technology
Allow organizations to focus on their core business
CORE BPO to Reduce costs, how?
Improving productivity and operational
efficiencies
BENEFITS:
4. The Call BPO started with Outbound Services for local clients and grew up its com-
petencies to handle inbound and IT enabled services in a faster pace. Today The
Call BPO supports Clients' from US, South America, UK, Canada & Local clients
across Pakistan in the fields of Customer & Technical Service, Digitization, Market
Research & Survey (KPO), Data Transcription & many more for the esteemed clients.
Our Services
An effective customer care strategy can actually decrease your reliance on customer
acquisition. We provide inbound call center services for clients that require high quality
24 x 7 x 365 service. Our superior scheduling model allows us to provide
round-the-clock coverage without sacrificing service levels. We offer customized pro-
grams tailored to the client's specifications and “technology with a personal touch” to
help you with your Inbound Call Center needs for start-up programs, test campaigns,
overflow on nights and weekends, and ongoing small to medium-sized direct response
marketing campaigns.
Customer Care Inbound:
Our range of inbound Call Center Services includes:
Sales Support (Up-sell and Cross-Sell)
Order Booking
Answering / Relay Services
Customer Retention / Win back
Customer Support
Helpdesk Service
Query Handling Service
5. Outbound telemarketing can be a great way to leverage your marketing efforts and
find high quality leads that are ready to buy. Outbound Telemarketing is believed to
be a very powerful, cost-effective and profitable sales tool in today’s marketplace
and we are experienced in a wide variety of industries. The Call BPO outbound
services enable clients to enhance their market share and expand presence in their
target markets in both B2C and B2B spaces.
Outbound From lead generation and product sales to database enhancement and
management. The Call BPO outbound call center has been developed to handle all
of your outbound needs. The key to opening the doors to buyers and decision
makers on outbound telemarketing calls is getting by the gatekeepers: receptioni-
sts, secretaries and attendants: automated and human. We can get your message
through these barriers to the right people.
Telemarketing Outbound:
Our range of Outbound Call Center Services includes:
Appointment Setting
Client retention and appreciation calls
Target Specific Lead Generation
Market Surveys
Tele-Sales
Tele-Marketing.
Lead Generation
Up and Cross-selling
Welcome Calls
Service Satisfaction Follow-ups
6. Office # 4, 3rd Floor 20-B
North Star Plaza Rehmanabad,
Rawalpindi, Pakistan
+92 (51) 831 2428
+92 (331) 515 4241
www.thecallbpo.com
info@thecallbpo.com
