20. First weeks of Helsinki Lead Pilot
• Metro.fi stats:
– 4000 unique visitors
– 15 000 page views
– Average visit time 2,5 minutes / viewer
– 40 tickets received
– 29 forwarded (HKI)
• Service requests moved to other organisation:
– Traffic lights, tram rails, street lights, some bus
stops
21. Pilot interface status
• Public interface (Open311)
– Language support
– Basic service request submission
• Including service object
– Extensions capability
– Basic search capabilities
• Not updated time or lat/lon/radius
• Integration to Public works department
– Done!
22. Service request types
• Vandalism
• Sanitation violation
• Graffiti removal
• Potholes
• Traffic signs
• Info signs
• Parks
• Playgrounds and
sports parks
• Forest
• Other issue to be
fixed
23. Lessons learned
• Open311 interface integration
– Existing libraries make it easy (Three)
– Smaller issues like
• Duplicate service request detection
• Allowed media filenames
– E.g. image.123 is not allowed
• Service request quality
– Accuracy of the service request is VERY important
– Good image shows whats wrong and where it is
24. Is there a lid or not?
Source: Google streetview
