Celebrating connections social networking and knowledge sharing
1. A4 complex template
Knowledge Management Forum
Henley KM Forum 10th anniversary conference
Celebrating connections:
evocations and provocations for the future
Project Report: Social networking and knowledge sharing
3
2. The writing on your wall: can organisations benefit from the use of
social networking websites to build and maintain knowledge-sharing
relationships?
Judy Payne
Nicholas Silburn
Michael Norton
Contents
Abstract .................................................................................................................................................... 2
Acknowledgements................................................................................................................................. 2
Introduction............................................................................................................................................. 3
Literature review...................................................................................................................................... 4
Social networking websites and knowledge sharing ........................................................................ 4
Social capital and knowledge sharing ................................................................................................ 4
Social networking and knowledge sharing ........................................................................................ 5
Using technology for communication ............................................................................................... 7
Summary .............................................................................................................................................. 9
Empirical evidence................................................................................................................................... 9
Design................................................................................................................................................... 9
Data collection................................................................................................................................... 10
Data analysis....................................................................................................................................... 11
Limitations ......................................................................................................................................... 11
Focus group findings ............................................................................................................................. 11
Focus group members....................................................................................................................... 11
Identification of networking methods ............................................................................................. 12
Most valuable networking methods ................................................................................................ 13
Separation between personal and professional networks ............................................................. 15
Benefits and pitfalls of networking methods................................................................................... 15
Implications for practice ....................................................................................................................... 23
References.............................................................................................................................................. 25
Appendix A – Scale for propensity to connect with others ............................................................... 27
Appendix B – Networking methods ..................................................................................................... 28
Appendix C – Benefits and pitfalls: themes.......................................................................................... 29