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HOW SHOPPERCEPTION IS USING
3D SENSORS TO CHANGE RETAIL


        ARIEL DI STEFANO
          @arieldistefano

      www.shopperception.com
3D SENSORS: HOW THE TECHNOLOGY WORKS?




3D SENSORS GIVE CONTEXT
   TO MULTIPLE DEVICES
3D SENSORS ARE CHANGING YOUR WORLD
WEB ANALYTICS: THE REVOLUTION
     FACEBOOK            YOUTUBE




YOU CAN'T MANAGE WHAT YOU DON'T MEASURE
HOW CAN WE CAPTURE THE SAME LEVEL OF
 INFORMATION IN REAL LIFE?: 3D SENSORS
SHOPPERCEPTION: GOOGLE ANALYTICS FOR THE SHELVES




  SHOPPERCEPTION USES 3D SENSORS TO
  GENERATE ANALYTICS AND ENGAGEMENT
  EVENTS ON SHOPPER’S ACTIVITIES IN FRONT
  OF THE SHELF FOR THE RETAIL INDUSTRY.
3D SENSORS IN THE BRICK AND MORTAR
  SHOPPER TRACKING AND DETECTION
3D SENSORS: ADVANTAGES FOR MARKETING RESEARCH


     MULTIPLE SHOPPERS TRACKING AT THE SAME TIME.



     AVOID SUBJECTIVITY IN THE STUDY. REAL DATA, REAL
     RESULTS.

     FULL AUTOMATIC 24 X 365 OPERATION. NO HUMAN
     INTERACTION. FULLY AUTOMATED INFORMATION GATHERING.


     CONFIDENTIALITY AND SIMPLICITY: THERE IS NO PERSONAL DATA
     EXPOSED. IT REGISTERS SHOPPER AND SHELF ACTIVITY WITHOUT
     ANY NEED OF INTRUSIVE ELEMENTS (EX. GLASSES FOR EYE
     TRACKING OR RFID TAGS).


     NEW PERFORMANCE METRICS => NEW BUSINESS OPPORTUNITIES
3D SENSORS: DETAILED SHOPPER ANALYTICS
 LEVEL 1
  DASHBOARD
   HEATMAPS
3D SENSORS: DETAILED SHOPPER ANALYTICS
              It’s possible to have all the shoppers’ events information with high
LEVEL 2       level of detail. Technology provides CSV format files, where all the
              data is included. You can use that data into your business
   DATA RAW   intelligence systems or data mining tools.




                                 contact@shopperception.com
3D SENSORS: DETAILED SHOPPER ANALYTICS
  LEVEL 3          The last level of information that can be provided is a photo of every
                   shopper and their interactions with the shelf. You can use those photos
                   as source data for new analysis, post processing them and attaching
  AUDIT AND POST
PROCESS PICTURES   new demographics attributes and categories to each shopper.
CASE STUDY 1
1 Month - 2 Stores – 227K Visits – 8K Shoppers
                   Main insights identified:

-   Mothers were making the purchase decisions
        Shopper Picture Analysis)

-   Children in almost every case chose sugary products
         (Products PickUp Rate)

-   Mothers very often substituted products selected by kids
    with cheaper option
          (Return Rate, Conversion Rate)

                      Additional insights:

-Campaign in progress was increasing traffic not conversions
        (Visits / ConversionRate)
CASE STUDY 2

1 Week – 1 Store – 38K Visits – 2K Shoppers

             Main insights identified:

- Most beer shoppers do evaluate options when
  in front of the gondola
        (Avg. Time in Zone Near the shelf)

- Lacking options to evaluate at the
  cooler, conversion rate was much higher
        (Conversion Rate)

- Given shorter interaction times seen, seems like
  shoppers are more impulsive in front of the
  cooler
        (Avg. Time to PickUp)
3D SENSORS: WHY YOU SHOULD PAY ATTENTION?

  THEY WILL CHANGE RETAIL, TV RATINGS, 3D
   SCAN/PRINT, DRONES, CARS AND MOBILE
3D SENSORS: THE FUTURE OF RETAIL AT CES 2013
    ENGAGE AND DRIVE SHOOPER BEHAVIOR
WE ARE ENTERING THE CONTEXTUAL AGE:
          SENSORS EVERYWHERE.

THE QUESTION IS NOT IF THIS WILL HAPPEN OR NOT.
    THE QUESTION IS: WILL YOU BRAND MISS IT?
THANK YOU!

  ARIEL DI STEFANO
    @arieldistefano

www.shopperception.com

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How Shopperception is Using 3D Sensors to Change Retail by Ariel Stefano of Shopperception - Presented at Insight Innovation eXchange LATAM 2013

  • 1. HOW SHOPPERCEPTION IS USING 3D SENSORS TO CHANGE RETAIL ARIEL DI STEFANO @arieldistefano www.shopperception.com
  • 2. 3D SENSORS: HOW THE TECHNOLOGY WORKS? 3D SENSORS GIVE CONTEXT TO MULTIPLE DEVICES
  • 3. 3D SENSORS ARE CHANGING YOUR WORLD
  • 4. WEB ANALYTICS: THE REVOLUTION FACEBOOK YOUTUBE YOU CAN'T MANAGE WHAT YOU DON'T MEASURE
  • 5. HOW CAN WE CAPTURE THE SAME LEVEL OF INFORMATION IN REAL LIFE?: 3D SENSORS
  • 6. SHOPPERCEPTION: GOOGLE ANALYTICS FOR THE SHELVES SHOPPERCEPTION USES 3D SENSORS TO GENERATE ANALYTICS AND ENGAGEMENT EVENTS ON SHOPPER’S ACTIVITIES IN FRONT OF THE SHELF FOR THE RETAIL INDUSTRY.
  • 7. 3D SENSORS IN THE BRICK AND MORTAR SHOPPER TRACKING AND DETECTION
  • 8. 3D SENSORS: ADVANTAGES FOR MARKETING RESEARCH MULTIPLE SHOPPERS TRACKING AT THE SAME TIME. AVOID SUBJECTIVITY IN THE STUDY. REAL DATA, REAL RESULTS. FULL AUTOMATIC 24 X 365 OPERATION. NO HUMAN INTERACTION. FULLY AUTOMATED INFORMATION GATHERING. CONFIDENTIALITY AND SIMPLICITY: THERE IS NO PERSONAL DATA EXPOSED. IT REGISTERS SHOPPER AND SHELF ACTIVITY WITHOUT ANY NEED OF INTRUSIVE ELEMENTS (EX. GLASSES FOR EYE TRACKING OR RFID TAGS). NEW PERFORMANCE METRICS => NEW BUSINESS OPPORTUNITIES
  • 9. 3D SENSORS: DETAILED SHOPPER ANALYTICS LEVEL 1 DASHBOARD HEATMAPS
  • 10. 3D SENSORS: DETAILED SHOPPER ANALYTICS It’s possible to have all the shoppers’ events information with high LEVEL 2 level of detail. Technology provides CSV format files, where all the data is included. You can use that data into your business DATA RAW intelligence systems or data mining tools. contact@shopperception.com
  • 11. 3D SENSORS: DETAILED SHOPPER ANALYTICS LEVEL 3 The last level of information that can be provided is a photo of every shopper and their interactions with the shelf. You can use those photos as source data for new analysis, post processing them and attaching AUDIT AND POST PROCESS PICTURES new demographics attributes and categories to each shopper.
  • 12. CASE STUDY 1 1 Month - 2 Stores – 227K Visits – 8K Shoppers Main insights identified: - Mothers were making the purchase decisions Shopper Picture Analysis) - Children in almost every case chose sugary products (Products PickUp Rate) - Mothers very often substituted products selected by kids with cheaper option (Return Rate, Conversion Rate) Additional insights: -Campaign in progress was increasing traffic not conversions (Visits / ConversionRate)
  • 13. CASE STUDY 2 1 Week – 1 Store – 38K Visits – 2K Shoppers Main insights identified: - Most beer shoppers do evaluate options when in front of the gondola (Avg. Time in Zone Near the shelf) - Lacking options to evaluate at the cooler, conversion rate was much higher (Conversion Rate) - Given shorter interaction times seen, seems like shoppers are more impulsive in front of the cooler (Avg. Time to PickUp)
  • 14. 3D SENSORS: WHY YOU SHOULD PAY ATTENTION? THEY WILL CHANGE RETAIL, TV RATINGS, 3D SCAN/PRINT, DRONES, CARS AND MOBILE
  • 15. 3D SENSORS: THE FUTURE OF RETAIL AT CES 2013 ENGAGE AND DRIVE SHOOPER BEHAVIOR
  • 16. WE ARE ENTERING THE CONTEXTUAL AGE: SENSORS EVERYWHERE. THE QUESTION IS NOT IF THIS WILL HAPPEN OR NOT. THE QUESTION IS: WILL YOU BRAND MISS IT?
  • 17. THANK YOU! ARIEL DI STEFANO @arieldistefano www.shopperception.com

Notas del editor

  1. Understanding shopper behavior in physical stores is currently greatly limited, as compared to what is available for ecommerce stores, by the availability of technology to automate the capturing of comprehensive, representative and accurate data. In the case of offline-retail, field observations, virtual stores, eye tracking tools, face recognition tools, and surveys only give incomplete, non-representative, and inaccurate data about a very small sample of shoppers.Point of sale analysis accurately captures the final outcome for all shoppers, but gives no insight into the decisions that drove such outcome on the path to purchase.