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Top 20 Facebook Brand Pages
and a few things we learn from them


March 15, 2011




Presented by:
John Porcaro, Director of Social Media
Metia, Inc., Kirkland Washington
1      © Metia, Inc. | 15 March 2011
Pop Quiz
Which of these brands are in the Top 10?




2   © Metia, Inc. | 15 March 2011
                                    http://statistics.allfacebook.com/pages/leaderboard
Facebook Top 10
    Numbers 1-10

Coca-Cola

 23.0       Starbucks
  MILLION
             19.9             Disney
                                            Oreo
             MILLION
                              17.8          17.0      Red Bull
                               MILLION
                                            MILLION              Skittles Converse
                                                      15.7                All Stars                 Victoria’s
                                                       MILLION   15.5                 Converse
                                                                                                     Secret
                                                                 MILLION
                                                                           13.4                                      iTunes
                                                                           MILLION      11.8          11.7
                                                                                        MILLION       MILLION       11.0
                                                                                                                    MILLION




            © Metia, Inc. | 15 March 2011             March 14, 2011
                                                                            http://statistics.allfacebook.com/pages/leaderboard
Facebook Top 20
   Numbers 11-20

Windows
  Live
Messenger
              iPod
                           PlayStation                        Victoria’s
  9.9         9.8                    Pringles                  Secret
  MILLION
                                                      Monster
              MILLION
                                9.7         9.4                 Pink                     Ferrero
                                                                           Dr. Pepper
                               MILLION      MILLION
                                                        8.8                              Rocher Nutella Disneyland
                                                       MILLION   8.2         8.1
                                                                 MILLION
                                                                             MILLION
                                                                                           7.9            7.8           7.8
                                                                                          MILLION        MILLION
                                                                                                                        MILLION




            © Metia, Inc. | 15 March 2011             March 14, 2011
                                                                              http://statistics.allfacebook.com/pages/leaderboard
Coca-ColaC
                                                          1
                            Use all 180x540px
                             for your profile
                                  photo




                                                   Feature User
                                                Generated Content…




  © Metia, Inc. | 15 March 2011
Coke’s Page Creators
                                      are Fans
                                       (video)




© Metia, Inc. | 15 March 2011
Starbucks
                                                         2




                                   Well-written status
                                       updates…




   © Metia, Inc. | 15 March 2011
Comments, Likes show up
                                    in Newsfeed…




© Metia, Inc. | 15 March 2011
Like, Comment, Post, Share


                                                      19.9 million people in Newsfeed




                                                           9,417 “Likes”
                                                          632 Comments




                          The average Facebook    1.3 million “Friend” newsfeeds
                           user has 130 Friends



   © Metia, Inc. | 15 March 2011
Disney
                                                       3



                                          Great use of “Social
                                              Graph” API



Engage across all your
 properties, cross-sell




          © Metia, Inc. | 15 March 2011
Disney


                                                               Share Company Assets



                                  Feature inside information
                                     that fans appreciate




  © Metia, Inc. | 15 March 2011
Oreo
                                                                       4




                                                          Invite visitors engage
                                                             with your Page



                                    Share the spotlight
                                      with your Fans



                                  Another good use of
                                   the Profile photo
  © Metia, Inc. | 15 March 2011
Red Bull
                                                5




                                    Invite the “Like”
                                   Don’t be too subtle!




   © Metia, Inc. | 15 March 2011
Use Events to keep
                                brand highlighted


© Metia, Inc. | 15 March 2011
Red Bull features lots
                                   of local events



© Metia, Inc. | 15 March 2011
Skittles
                                               6


                                     Campaign to get
                                   people to “Like” your
                                       page (video)




   © Metia, Inc. | 15 March 2011
Strategically place
                                                                  “Dog Whistles”




  Use dot.com to
engage on Facebook



                                                            Share content across
                                                                    sites
                                        Comments, Likes
                                      show up in Newsfeed




      © Metia, Inc. | 15 March 2011
Converse All Stars
                                                    7

                                     Don’t forget to tie
                                       back to sales




                                   Use celebrity content,
                                   exclusive insider info



   © Metia, Inc. | 15 March 2011
Converse
                                                                    8


                                                        Develop useful and
                                                            fun apps




                                    Comments, Likes
                                  show up in Newsfeed




  © Metia, Inc. | 15 March 2011
Victoria’s Secret
                                                    9

Engage Fans with live
        chat




                                     Use multiple
                                      platforms


     © Metia, Inc. | 15 March 2011
Keep your 5 photos
  current, tied to
campaign if you can



                                              Offer free digital
                                                 downloads




                                      Good use of photos to
                                        highlight a post
      © Metia, Inc. | 15 March 2011
iTunes
                                   Create exclusive offers
                                                                       10




                                                   Post useful info,
  Offer free content
                                                   update regularly




   © Metia, Inc. | 15 March 2011
Windows Live Messenger
                                               11
                                  Host a fun app that’s
                                  SOCIAL at its core…




  © Metia, Inc. | 15 March 2011
Windows Live Messenger



                                  Share the spotlight
                                   with your Fans…




  © Metia, Inc. | 15 March 2011
© Metia, Inc. | 15 March 2011
iPod
                                                       12



                                   Post exclusive or free
                                  content worth sharing




  © Metia, Inc. | 15 March 2011
Playstation
                                                 13

                                   Host an Online Event



                                   Create and post useful
                                        information




                                    Feature inside info,
                                      screens, videos




   © Metia, Inc. | 15 March 2011
Pringles
                                                  14

                                   Make comments and
                                     questions witty




                                   Feature a partner
                                     relationship


   © Metia, Inc. | 15 March 2011
Monster Energy
         Integrate current
                                    messaging with
                                     profile photo
                                                               15

                                                     Post content from
                                                     sponsored events




                             Share lots of photos,
                                from events,
                                 promotions




    © Metia, Inc. | 15 March 2011
Victoria’s Secret Pink
                                        16
 Host a sharable app
with a social message


     Create special offers
       for Friends/Fans




        © Metia, Inc. | 15 March 2011
© Metia, Inc. | 15 March 2011
© Metia, Inc. | 15 March 2011
Dr. Pepper
                                              17




                                   Keep your profile
                                    status “human”




   © Metia, Inc. | 15 March 2011
Ask for feedback…




                                …you can learn a lot
                                   by listening.
© Metia, Inc. | 15 March 2011
Ferrero Rocher
                                                        18
                                   Sometimes, you get
                                         lucky




   © Metia, Inc. | 15 March 2011
…even if the content
                                  isn’t very good




© Metia, Inc. | 15 March 2011
People who use a
                                         product “Like” it




© Metia, Inc. | 15 March 2011
                                DDB OpinionWay Facebook and Brands, Oct 2010
People who “Like” a
                                   product recommend it




© Metia, Inc. | 15 March 2011
                                DDB OpinionWay Facebook and Brands, Oct 2010
19




                                 Create an integrated
                                app using Facebook API




© Metia, Inc. | 15 March 2011
© Metia, Inc. | 15 March 2011
Brand messaging
                                 shows up in your
                                Friends’ news feed




© Metia, Inc. | 15 March 2011
Disneyland
                                              20

                                  Create an emotional
                                      connection




  © Metia, Inc. | 15 March 2011
Enhance the offline
                                   experience




© Metia, Inc. | 15 March 2011
Starburst                                             BONUS
                                                              21




                                     Be consistent with
                                   overall brand message




   © Metia, Inc. | 15 March 2011
Feature customer’s
                                  support of your
                                     message




© Metia, Inc. | 15 March 2011
v


                                    Host unique celebrity
                                    content that supports
                                        key message




    © Metia, Inc. | 15 March 2011
Support across all
                                media and channels




© Metia, Inc. | 15 March 2011
What We Learn from the Top 20

●Invite visitors to “Like” your      ●Make sure content maps to
 Page                                 brand campaign
●Create well-written,                ●Create an emotional
 “human” status updates               connection
●Create custom offers that           ●Acknowledge your biggest
 visitors find valuable               fans
●Share inside information            ●Engage across your online
 and unique assets                    properties
●Feature user-generated              ●Link to online and offline
 content                              events
●Create “sharable” apps that         ●Enhance the offline
 are social by design                 experience online

     © Metia, Inc. | 15 March 2011
Pop Quiz
Which of these brands are in the Top 10?




                                     Total “Likes” of Top 10:
                                           157,306,177




49   © Metia, Inc. | 15 March 2011
                                                    http://statistics.allfacebook.com/pages/leaderboard
www.facebook.com/johnporcaro


John Porcaro
Director of Social Media



50      © Metia, Inc. | 15 March 2011

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Top 20 Facebook Brand Sites (Metia, Inc., March 2011, John Porcaro)

  • 1. Top 20 Facebook Brand Pages and a few things we learn from them March 15, 2011 Presented by: John Porcaro, Director of Social Media Metia, Inc., Kirkland Washington 1 © Metia, Inc. | 15 March 2011
  • 2. Pop Quiz Which of these brands are in the Top 10? 2 © Metia, Inc. | 15 March 2011 http://statistics.allfacebook.com/pages/leaderboard
  • 3. Facebook Top 10 Numbers 1-10 Coca-Cola 23.0 Starbucks MILLION 19.9 Disney Oreo MILLION 17.8 17.0 Red Bull MILLION MILLION Skittles Converse 15.7 All Stars Victoria’s MILLION 15.5 Converse Secret MILLION 13.4 iTunes MILLION 11.8 11.7 MILLION MILLION 11.0 MILLION © Metia, Inc. | 15 March 2011 March 14, 2011 http://statistics.allfacebook.com/pages/leaderboard
  • 4. Facebook Top 20 Numbers 11-20 Windows Live Messenger iPod PlayStation Victoria’s 9.9 9.8 Pringles Secret MILLION Monster MILLION 9.7 9.4 Pink Ferrero Dr. Pepper MILLION MILLION 8.8 Rocher Nutella Disneyland MILLION 8.2 8.1 MILLION MILLION 7.9 7.8 7.8 MILLION MILLION MILLION © Metia, Inc. | 15 March 2011 March 14, 2011 http://statistics.allfacebook.com/pages/leaderboard
  • 5. Coca-ColaC 1 Use all 180x540px for your profile photo Feature User Generated Content… © Metia, Inc. | 15 March 2011
  • 6. Coke’s Page Creators are Fans (video) © Metia, Inc. | 15 March 2011
  • 7. Starbucks 2 Well-written status updates… © Metia, Inc. | 15 March 2011
  • 8. Comments, Likes show up in Newsfeed… © Metia, Inc. | 15 March 2011
  • 9. Like, Comment, Post, Share 19.9 million people in Newsfeed 9,417 “Likes” 632 Comments The average Facebook 1.3 million “Friend” newsfeeds user has 130 Friends © Metia, Inc. | 15 March 2011
  • 10. Disney 3 Great use of “Social Graph” API Engage across all your properties, cross-sell © Metia, Inc. | 15 March 2011
  • 11. Disney Share Company Assets Feature inside information that fans appreciate © Metia, Inc. | 15 March 2011
  • 12. Oreo 4 Invite visitors engage with your Page Share the spotlight with your Fans Another good use of the Profile photo © Metia, Inc. | 15 March 2011
  • 13. Red Bull 5 Invite the “Like” Don’t be too subtle! © Metia, Inc. | 15 March 2011
  • 14. Use Events to keep brand highlighted © Metia, Inc. | 15 March 2011
  • 15. Red Bull features lots of local events © Metia, Inc. | 15 March 2011
  • 16. Skittles 6 Campaign to get people to “Like” your page (video) © Metia, Inc. | 15 March 2011
  • 17. Strategically place “Dog Whistles” Use dot.com to engage on Facebook Share content across sites Comments, Likes show up in Newsfeed © Metia, Inc. | 15 March 2011
  • 18. Converse All Stars 7 Don’t forget to tie back to sales Use celebrity content, exclusive insider info © Metia, Inc. | 15 March 2011
  • 19. Converse 8 Develop useful and fun apps Comments, Likes show up in Newsfeed © Metia, Inc. | 15 March 2011
  • 20. Victoria’s Secret 9 Engage Fans with live chat Use multiple platforms © Metia, Inc. | 15 March 2011
  • 21. Keep your 5 photos current, tied to campaign if you can Offer free digital downloads Good use of photos to highlight a post © Metia, Inc. | 15 March 2011
  • 22. iTunes Create exclusive offers 10 Post useful info, Offer free content update regularly © Metia, Inc. | 15 March 2011
  • 23. Windows Live Messenger 11 Host a fun app that’s SOCIAL at its core… © Metia, Inc. | 15 March 2011
  • 24. Windows Live Messenger Share the spotlight with your Fans… © Metia, Inc. | 15 March 2011
  • 25. © Metia, Inc. | 15 March 2011
  • 26. iPod 12 Post exclusive or free content worth sharing © Metia, Inc. | 15 March 2011
  • 27. Playstation 13 Host an Online Event Create and post useful information Feature inside info, screens, videos © Metia, Inc. | 15 March 2011
  • 28. Pringles 14 Make comments and questions witty Feature a partner relationship © Metia, Inc. | 15 March 2011
  • 29. Monster Energy Integrate current messaging with profile photo 15 Post content from sponsored events Share lots of photos, from events, promotions © Metia, Inc. | 15 March 2011
  • 30. Victoria’s Secret Pink 16 Host a sharable app with a social message Create special offers for Friends/Fans © Metia, Inc. | 15 March 2011
  • 31. © Metia, Inc. | 15 March 2011
  • 32. © Metia, Inc. | 15 March 2011
  • 33. Dr. Pepper 17 Keep your profile status “human” © Metia, Inc. | 15 March 2011
  • 34. Ask for feedback… …you can learn a lot by listening. © Metia, Inc. | 15 March 2011
  • 35. Ferrero Rocher 18 Sometimes, you get lucky © Metia, Inc. | 15 March 2011
  • 36. …even if the content isn’t very good © Metia, Inc. | 15 March 2011
  • 37. People who use a product “Like” it © Metia, Inc. | 15 March 2011 DDB OpinionWay Facebook and Brands, Oct 2010
  • 38. People who “Like” a product recommend it © Metia, Inc. | 15 March 2011 DDB OpinionWay Facebook and Brands, Oct 2010
  • 39. 19 Create an integrated app using Facebook API © Metia, Inc. | 15 March 2011
  • 40. © Metia, Inc. | 15 March 2011
  • 41. Brand messaging shows up in your Friends’ news feed © Metia, Inc. | 15 March 2011
  • 42. Disneyland 20 Create an emotional connection © Metia, Inc. | 15 March 2011
  • 43. Enhance the offline experience © Metia, Inc. | 15 March 2011
  • 44. Starburst BONUS 21 Be consistent with overall brand message © Metia, Inc. | 15 March 2011
  • 45. Feature customer’s support of your message © Metia, Inc. | 15 March 2011
  • 46. v Host unique celebrity content that supports key message © Metia, Inc. | 15 March 2011
  • 47. Support across all media and channels © Metia, Inc. | 15 March 2011
  • 48. What We Learn from the Top 20 ●Invite visitors to “Like” your ●Make sure content maps to Page brand campaign ●Create well-written, ●Create an emotional “human” status updates connection ●Create custom offers that ●Acknowledge your biggest visitors find valuable fans ●Share inside information ●Engage across your online and unique assets properties ●Feature user-generated ●Link to online and offline content events ●Create “sharable” apps that ●Enhance the offline are social by design experience online © Metia, Inc. | 15 March 2011
  • 49. Pop Quiz Which of these brands are in the Top 10? Total “Likes” of Top 10: 157,306,177 49 © Metia, Inc. | 15 March 2011 http://statistics.allfacebook.com/pages/leaderboard
  • 50. www.facebook.com/johnporcaro John Porcaro Director of Social Media 50 © Metia, Inc. | 15 March 2011