1. Netviewer Customer Success Story: Cipio Partners June 2006
Cipio Partners
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From offices in Munich, London and San Jose, private equity firm
Cipio Partners manages a global investment portfolio of more than
50 companies. As hands-on investor, Cipio actively assists portfo-
lio companies in developing and implementing growth strategies,
securing follow-on financings and preparing for successful exits.
Teamwork and trust is key in all of the firm’s relationships. In or-
der to ensure efficient and real-time communication internally and
with its portfolio companies, Cipio recently decided to implement
Netviewer’s one2meet solution. As a result, the firm has been able
to realize immediate benefits including lower travel expenses, a
more efficient meeting culture and the ability to set up ad-hoc on-
line conference sessions from anywhere.
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::: The task at hand ::: How Netviewing works
The private equity business requires a fundamental understanding of the mar- 1. The “consultant” (i.e. support
kets and the ability to take informed decisions on short notice. Managing a agent) and customer get in
large investment portfolio from three office locations, efficient communication contact via telephone.
between all members of the Cipio team is essential for the firm’s success. 2. The consultant starts the con-
sultant program on his PC. The
Communication within the company and with portfolio companies has to be Netviewer software registers with
flexible and efficient enough to connect people from all around the world within the server, and this generates a
so-called session number. This is
a matter of minutes.
displayed to the consultant.
The challenge is obvious: Face-to-face meetings mean complex co-ordination
3. With a mouse click, the client
and high travel expenses. Telephone or video conferencing solutions are limited
starts the client program from
and expensive. Further complexity is added when company presentations and
the internet, intranet or extranet
other shared documents need to be edited: exchanging information over the and enters the session number
phone or via e-mail takes up considerable time and often creates double-work as communicated by the support
within the team. agent.
4. The connection is made. Consul-
Faced with an expanding office infrastructure and a growing number of portfolio tant and customer can now
view the content of each other’s
firms, Cipio needed to put in place a scalable real-time communication plat-
screen, they can transfer files or
form. Any solution had to be easy to operate, web-based and, to ensure flexi-
work on them together, they can
bility, offer the ability to allow collaboration with team members and external
grant remote-control rights, and
parties without significant additional software installations.
much more.
Erzbergerstr. 117 info@netviewer.net
Netviewer GmbH
D-76133 Karlsruhe www.netviewer.net
Tel.: +49-721-354499-0
Fax: +49-721-354499-300

2. Netviewer Customer Success Story: Cipio Partners June 2006
::: The solution
Cipio carried out an extensive market analysis of
available web collaboration applications to find the so-
lution that would best meet the firm’s requirements.
Netviewer was selected because of its strong fit with
Cipio’s demand profile and the tool’s high marks on
security. As market leader in Europe, Netviewer has
earned numerous security certificates, including the
‘Secure Information Technology’ certification from
Fraunhofer Institute, one of Germany’s leading tech-
nology think tanks.
Cipio was especially impressed by one2meet’s comprehensive fea-
ture set and its unbeatable ease-of-use allowing users to set up web
meetings virtually instantaneously. All it takes is an .exe file of less
than 200kb and a randomly-generated meeting number and up to
ten named users can initiate a real-time conference with an unlimited
number of participants located around the globe.
All Netviewer one2meet participants view the same screen and can communi-
cate via an integrated VoIP function. “Thanks to the intuitive control panel and
the simplicity of setting up web meetings, it is very easy to become familiar
with the Netviewer software,” says Christoph Wedegaertner, Associate at Cipio
Partners. ::: At a glance
Since the deployment of Netviewer one2meet, Cipio has enjoyed a new way of
 new, more efficient meeting
meetings. Netviewer has been adopted rapidly by all team members and is now
culture via the internet
being used approximately 15 times a week. The result: significantly reduced
travel expenses, faster agreement on documents and a more efficient way of quick involvement of customers

conducting real-time meetings without having to meet face-to-face. and partners in strategy
development
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no cost for licenses at customer

::: Conclusion side
no installation required

With Netviewer, Cipio selected a tool that is extremely well suited for all tasks
saves time and travel expenses
at hand: internal communication and efficient web meetings with portfolio com- 
panies, investors and partners from all over the world. “Featuring comprehen- easy, intuitive use

sive functionality and high security, Netviewer is currently the most popular
128-bit encryption guarantees

solution for real-time collaboration in Europe”, explains Christoph Wedegaertner.
highest safety
“It offers significant advantages over traditional software applications which
often require complex set-up and expensive licenses for all participants.”
Erzbergerstr. 117 info@netviewer.net
Netviewer GmbH
D-76133 Karlsruhe www.netviewer.net
Tel.: +49-721-354499-0
Fax: +49-721-354499-300