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1. Kingston Business Bulletin
Taking Care of Business in Kingston
www.kingston.vic.gov.au/business
Volume 4 2013
OPEN DAY FOR INDUSTRY
Monash University is hosting tours
for industry of some of its highend research facilities on Tuesday
17 December 2013.
Development, Business and Innovation,
Monash University, CSIRO, Australian
Synchrotron, Small Technologies Cluster,
Melbourne Centre for Nanofabrication and
local government municipalities of Greater
Dandenong, Kingston, Knox and Monash.
SEMIP aims to improve connections between
businesses and between businesses and
researchers; providing potential for
significant long term job creation in the
South East Melbourne region.
The Monash Industry Open Day will
open up four of its research facilities
to manufacturers, engineering and
product development companies from
the south east region of Melbourne.
Businesses will have the opportunity to
visit select Monash Research Technology
Platforms to see the technology and
capabilities, ask questions of Monash
University’s experts and find out how
your business can benefit from, and access,
these cutting-edge research facilities.
The Monash Open Day will include the
following facilities:
•
•
M o n a s h C e n t re f o r A d d i t i v e
Ma n u fa ctu ri n g
State-of-the-art facility consisting of
the latest technology for
manufacturing specialised and
complex components from a wide
range of metal powders (Ti, Ni, Al
alloys and steel).
M o n a s h C e n t re f o r E l e c t r o n
M i c ro s c o p y
Conducts specialist research in
advanced electron microscopy and
atom probe microscopy to determine
the composition, structure and
bonding of materials down to the
atomic scale.
S p a c e s ar e l i m i t e d an d p r io r i t y w i ll
b e gi v e n t o m an u f a c t u r i n g a n d
e n g i n e e r i n g c o m p a n i e s t h a t a re
i n t e r e s t e d i n c o ll a b or a t i ng o n R & D
p r oj e c t s w i t h M o n as h.
F o r m ore i nf or m a ti o n c o n ta c t
M s Cl a r e M e e ke r o n 99 0 2 0 3 87 o r
c l a r e . m e e k e r @m o n a s h . e d u
Monash Centre for Electron Microscopy
•
S o la r c e ll p r i n t i ng f a c i l i t y
Pilot scale manufacturing equipment
for printing dye-sensitised solar cells
and organic solar cells directly onto
flexible materials.
•
C AV E 2
A next generation hybrid 2D and 3D
virtual reality environment that
supports information-rich analysis
with stunning immersive visuals and
intuitive interaction tools.
The Monash Industry Open Day is
sponsored by the South East Melbourne
Innovation Precinct (SEMIP), a partnership
between the Department of State
Monash Centre for Additive Manufacturing
INSIDE THIS ISSUE
Positive Ageing
Consultation
Page 2
Retailers migrate
online to keep up
with trends
Page 5
Rio 2016 Olympics
launches portal for
potential Games
suppliers
Page 7

2. Editorial
As we approach the end of another
year, it is timely to look back at the
objectives that you set for your
business at the beginning of 2013
and assess whether those objectives
have been met.
Did you take advantage of any of the
business development programs that were
provided by the City of Kingston and the
State and Federal governments? These
programs are delivered locally to make it
as easy as possible for you to participate.
The Economic Development team is
currently putting together a
comprehensive program of business
education and networking events for 2014
and would welcome any suggestions that
you may have.
There will be a particular focus on the use
of technology to improve business
efficiency. Business operators in every
industry face a sometimes bewildering
array of new digital opportunities.
Kingston will be working with VECCI to
deliver the Federal Government’s Digital
Enterprise Program which will include
information sessions, workshops and
individual coaching on all things digital.
Despite the uncertainty surrounding the
roll-out of the national broadband
network, there are many things that
businesses can do now with current and
emerging technologies. Make 2014 the
year that you embrace the future – which
is really the present!
I hope you get a chance to take a break
over Christmas and the New Year and
spend some quality time with family and
friends. We all need to take time to
recharge the personal batteries.
Suzanne Ferguson
Manager, Economic Development,
City of Kingston
“Entrepreneurs are contrarian value creators.
They see economic value where others see heaps
of nothing. And they see business opportunities
where others see only dead ends.”
Daniel Isenberg
2
What is the ‘New Economy’?
The term ‘New Economy' was first used
to describe high-growth industries on
the cutting edge of technology.
It’s now become shorthand for a vision of the
future based on universal values and shaped
by fast-converging social and economic
trends. Many of these trends are driven by
emerging technologies and demographic
changes. This has created massive complexity
and a volatile operating environment for
leaders and significant new opportunities for
organisations able to respond. These include:
• Activist shareholders demanding tangible
evidence of ‘shared value'
• Agile competitors creating new business
models to capitalize on a growing desire
among consumers for collaborative
consumption rather than outright
ownership
• Development of a number of growth-metric
alternatives - the Happy Planet Index,
Bhutan's Happiness Index, the Ethical
Markets Quality-of-Life Index - that better
acknowledge and reflect levels of
community and environmental wellbeing
• The emergence of technologies and platforms
that enable rapid crowd-based fundraising,
micro-loans and community-based currencies
that bypass banks altogether
• Growing broad-based support for
investments that produce social and
environmental benefits as well as financial
returns, necessitating a rethink of how we
define ‘value'
• The explosion of MOOCs (massive open
online courses) via Khan University, Udemy
and strategic alliances that threaten the
revenue streams of traditional universities
• Increasing pressure on insurers - and their
clients - add risk as significant weather events
wreak havoc on communities and cost
shareholders dearly (the World Bank released
a report late last year warning of ‘a cascade
of cataclysmic changes' if the global
community fails to act on climate change.)
Such activities reflect two things: a refusal to
accept the status quo, and a desire for a more
human-centred, sustainable economic system.
To re a d m o r e o n t h e n e w e c o n o m y re a d :
‘ B r e a k t h r o u g h C a p i t a l i s m ’ b y Vo l a n s . T h e
B r e a k t h r o u g h re p o r t d r a w s o n i n t e r v i e w s
w it h ov er 100 s enior corpor ate and
inv e s tm ent e x ecut iv es .
h t t p ://w w w .b re a k t h ro u g h c a p i t a l i s m .c o m /
r e p o r t s .h t m l
POSITIVE AGEING CONSULTATION
Baby Boomers, mature consumers,
older adults, senior customers -whatever one names them - this
market is large and growing!
We know that older people represent a
significant segment of our economy and that
many have significant disposable income.
Kingston Council is embarking on a
consultation process to inform the
development of their second positive
ageing plan and is interested in the views
of local business people to identify how
businesses can be assisted to tap into this
market. A short survey for businesses has
been prepared and can be completed online. Visit the Services and Support page on
the Kingston website at:
www.kingston.vic.gov.au
The Council’s approach is based on the
World Health Organisation’s “Global AgeFriendly Cities: A Guide”. The purpose of
the Guide is to engage cities around the
world to become more ‘age-friendly‘ so as
to tap into the potential that older people
present for communities.
Th e g u i d e r e c o g n i s e s t h a t :
• the proportion of older people in our
communities is growing and will
continue to grow (the City of Kingston
has a higher than Victorian and
Australian average number of people
over the age of 70)
• older people have much to contribute
to their communities
• older people are involved with the full
gamut of life activities as leaders, parents,
customers, employees, students and more
• facilitating positive ageing has impacts
and benefits beyond the older
population for the broader community.
Consultation will focus on eight interrelated
factors which have been identified by the
World Health Organisation as impacting
on the experience of ageing, including
employment.
If you would like to be involved in the
consultation, or would like more
information, you can visit the Council’s
website: www.kingston.vic.gov.au or contact
Jenny Branton on 0417 532 344 or email
jenny.branton@brantonconsulting.com.au.
A Business Bulletin for the City of Kingston

3. The Workplace Emergency
Management Manual (WEMM)
WEMM is a simple online tool that
assists small to medium workplaces
to create plans for emergencies. It
is the first of its kind in Australia,
and is designed to make
emergency management planning
more accessible for smaller
businesses that may not have the
resources to undertake extensive
emergency plans.
HOW DOES IT WORK?
HOW TO GET STARTED?
This online tool takes you through the
emergency management process step-bystep; creating a customised manual for your
business. The tailored manual can be saved
as a pdf or printed and inserted into the
folder as a complete, professional Workplace
Emergency Management Manual. The
manual can be printed as often as is needed
for the term of the registration.
Simply log-on
(http://wemm.e3learning.com.au/content/a
bout/) to WEMM today, and make your
business better prepared for any
emergency.
This tool was created by the Metropolitan
Fire & Emergency Services Board,
Melbourne, in partnership with CGU
Insurance and E3 Learning.
WORKPLACE EMERGENCY
MANAGEMENT PLANNING - WHY
DO WE NEED IT?
All workplaces have potential risks that
expose them to emergencies. Workplace
emergency management planning:
•
Provides early and accurate
identification of workplace hazards
•
Enables you to plan towards reducing
the impact of potential workplace
emergencies
•
Helps fulfil duty of care
•
Assists with business continuity
planning
SUNSMART TRAINING - WORKPLACE EDUCATION PROGRAM
In Australia it is estimated that
approximately 200 melanomas
and 34,000 non-melanoma skin
cancers per year are due to
occupational exposure to
ultraviolet (UV) radiation.
Health & Safety responsibilities, as well
as supporting their efforts to be
SunSmart workplaces.
Aimed towards both outdoor and
indoor workers, the program comprises
a 1 hour or 1.5 hour face-to-face group
session with an experienced facilitator,
anywhere in Victoria.
SunSmart is currently taking bookings
for its Workplace Education Program
(WEP). This program is designed to assist
Victorian businesses and organisations
fulfill their legislated Occupational
You can view more information, visit
http://www.sunsmart.com.au/protecting
_others/at_work/workplace_education_
services/.
A Business Bulletin for the City of Kingston
To d i s c u s s o r b o o k a s e s s i o n , c o n t a c t
E m m a Wh i t e o n ( 0 3 ) 9 6 3 5 5 1 4 8 o r
e m a i l : s u n s m a r t @c a n c e r v i c .o r g . a u .
3

4. To visit the events
Page on our
website, please scan
the QR code.
For more details visit:
www.kingston.vic.gov.au/business
Phone : 9581 4735
When do I have to give a refund?
Under the Australian Consumer
Law (ACL), when a product or
service fails to meet a consumer
guarantee, your obligation to
provide a type of remedy will
depend on whether the failure
is major or minor.
A Ma j o r F ai l u r e with a product or
service is when:
•
a reasonable consumer would not
have bought the product or acquired
the service if they had known about
the problem
the product is significantly different
from the description, sample or
demonstration model shown to the
consumer
the product or service supplied is
substantially unfit for its normal
purpose and cannot be made fit
within a reasonable time
the product is unsafe or the service
supplied has created an unsafe
situation.
•
•
•
In either circumstance, the consumer can
seek compensation for any other
reasonably foreseeable loss or damage.
M i n o r f a i lu re s
A minor failure occurs when a problem
with a product can be fixed easily and in a
reasonable time and does not have the
characteristics of a major failure.
In the case of a minor failure, you can
choose between providing a repair or
offering the consumer a refund or an
identical replacement (or one of similar
value if it is reasonably available).
If you have identified a minor fault, but
have not been able to fix it within a
reasonable time, the consumer can choose
to get the job done elsewhere and charge
you reasonable repair costs.
Alternatively, if the fault cannot be
repaired within a reasonable time, or at
all, the consumer can choose to reject the
product and demand a refund,
replacement, or the difference in value.
A re f u n d f o r ` ch a n g e o f m i n d ’ i s
up to y ou.
‘ No r e f u n d ’ s i g n s a re u n l a w f u l .
Be careful about what you say to
consumers about their refund rights.
This includes the wording of any signs,
advertisements or any other documents.
Signs that state ‘No refunds’, ‘No refund
on sale items’ and ‘Exchange or credit
notes only’ are unlawful because they
imply that it is not possible for consumers
to get a refund under any circumstance –
even when there is a major problem with
a product.
Th i s c o n t e n t w a s p r o v i d e d b y
C o n s u m e r A ff a i r s Vi c t o r i a . F o r m o r e
i nf or m a ti on v i s i t
c o n s u m e r. v i c . g o v . a u /s m a l l b u s i n e s s
Wh e n th e re i s a m a j o r f a i l u re w i th
a p r o d u c t , t h e c o n s u m e r c an c h o o s e t o :
•
reject it and choose a refund or
identical replacement, or
keep the product and ask for
compensation for any drop in its
value caused by the problem.
•
Wh e n t h e r e i s a m a j o r f a i l u r e w i t h a
s e r v i c e , th e c o n s u m e r c a n c h o o s e t o :
•
keep the contract and get
compensation for the difference in
value between the service delivered
and what they paid for, or
cancel the service and get a refund for
any unconsumed services.
•
Lifestyle Home and Living store – Charman Rd, Cheltenham
Kingston Business Women’s Network Luncheon
Activating the Exceptional in YOU
Kingston Business Women’s
Network Luncheon on
Wednesday 13 November With
keynote speaker
– Dr Rosemary McCallum
The event includes a special ‘Retail
Showcase’ highlighting the hidden gems
of exceptional Kingston retailers. Join us
from 11am to explore and discover the
Retail Showcase.
Date:
Time:
Venue:
Dr Rosemary McCallum PhD, Abundant Life
Solutions, helps people create exceptional
lives that are balanced and harmonious in
mind, body and spirit, to overcome limited
thinking and become visionaries for their
own lives.
Cost:
Wed 13th November 2013
12.00pm - 200pm
Hemisphere Conference Centre
488 South road, Moorabbin
$49 per person (inc GST)
- 2 course meal and one complimentary glass of wine.
RSVP:
6th Nov by booking online at:
www.kingston.vic.gov.au/business/EventsWorkshops
Dr Rosemary McCallum
4
A Business Bulletin for the City of Kingston

5. For more details visit:
www.kingston.vic.gov.au/business
Phone : 9581 4735
Retailers migrate online to keep up with trends
Research indicates that bricksand-mortar retailers have been
slow to adopt multichannel
strategies, overlooking the
opportunities available in new
online strategies.
Many bricks-and-mortar stores have
lagged behind online retailers. This is
gradually changing, however, as
traditional retailers migrate online to
complement their existing sales.
Despite this, the outlook for domestic
retailers is optimistic, as continued
investment in online platforms is
expected to contribute to stronger
consumer demand. As our retailers
strengthen their market presence, it is
anticipated that competition from
international online retailers will soften,
while the growing use of smartphones
and tablets for mobile shopping will
fuel demand.
To ensure you keep up with this changing
consumer behaviour, consider further
training in your online presence and the
opportunities e-commerce can bring.
In 2014 Kingston Council is partnering
with VECCI, the Victorian Employers
Chamber of Commerce and Industry to
deliver free online training to Kingston
businesses. More details on this training
is included in this Bulletin, see Page 6.
*SOURCE: IBISWorld Pty Ltd
Heavy investment into new e-commerce
platforms has assisted traditional
operators to evolve into successful ‘bricks
and clicks’ retailers, winning back market
share from online-only retailers that
previously dominated the online market.
IBISWorld research indicates these
multichannel retailers now account for
42.8% of online women’s clothing sales
in Australia and are quickly gaining
ground on the online only retailers,
which represent 57.2% of sales. *
Australian retailers still lag significantly
behind our international counterparts
that have migrated online. Global
retailers generally offer competitive
prices, wider product ranges and
advanced online platforms.
THE CHRISTMAS CUSTOMER
Christmas is a critical trading
period for most retail
businesses with many retailers
making the bulk of their
profits during these crucial
few weeks.
As you are setting up your store for
Christmas, keep in mind that your
Christmas customer is probably
different from your day-to-day
customer. Your day-to-day customer
is likely to be someone who knows,
understands, enjoys, and uses the
merchandise you sell. Your Christmas
customer isn't usually the end-user,
they are a gift-giver!
Christmas customers are shopping with
a specific problem to solve. Provide the
solution to their problem and you have
made a sale. Display and sign your
merchandise to make the experience
super easy for your Christmas customer
to find the gift they are looking for.
Great customer service becomes even
more important during the Christmas
period. Your customer may be a little
more stressed than usual and giving
fantastic service is amongst the best
ways to relieve this stress and make the
customer want to return to your store.
Research indicates that store
environment is an important element
in retailing given that around 70% of
purchases are an impulse or unplanned
purchase. Think about the way your
shop is laid out with Christmas
merchandise. Which products are
customers most likely to visit you for?
Consider putting these further from
the door, while putting ‘impulse’ items
near the till and enticing products by
the door.
A Business Bulletin for the City of Kingston
5

6. Creating New Business
Employment
Start up Program Opportunities for Industry
Industrial Symbiosis is a mutually
for Business
beneficial relationship between
industrial enterprises to optimise
- NOW OPEN
the use of resources, create value,
The State Government has
recently launched a new
employment program aimed at
supporting young unemployed
people into jobs and training.
drive productivity, reduce costs,
improve environmental
sustainability and maximise
resource and asset utilisation. In
particular, it includes a focus on the
recovery and use of by-product
resources, energy, water and
underutilised capacity that would
otherwise be wasted.
Kingston Council is committed to
supporting initiatives that drive total
cost reductions or total revenue
increases for businesses, through
redirection of waste streams and the
adoption of processing options which
consume less expensive inputs.
If y ou are i nteres te d to fi nd o ut
m o re a b o u t S u s t a i n a b l e B u s i n e s s
ini tiat iv es , a nd i ndus t rial s y m bios is ,
cont act Angel a S t ubbs –
a n g e l a .s t u b b s @k i n g s t o n .v i c . g o v .a u
Or c a l l 9 5 8 1 4 7 8 7
The Employment Start Up for Business
program offers a direct response to
Victorian small and medium sized (SME)
businesses that are experiencing difficulty
in filling job vacancies. The program will
assist eligible small to medium businesses
across Victoria to employ young people
aged between 15-25 years.
Each new employment placement will be
full time, of at least 30 hours per week,
and will involve accredited training for the
new employee that is appropriate to the
workplace and the job description.
The program offers up to $4,000 for each
successful employment placement. Funding
will support employers with the
recruitment process and with the training
and retention of a new young employee
within their business.
For more information on this grant and
how to apply, visit the Business Victoria
website.
http://www.business.vic.gov.au/grants-andassistance/employment-start-up-for-business
Online training on the way for
businesses
Kingston businesses will soon
have access to a new training
program aimed at helping
organisations become more
digitally aware.
Under Federal Government funding,
Kingston has joined with other key
councils and the Victorian Employers’
Chamber of Commerce and Industry
(VECCI) to provide this training
initiative to local businesses.
Business owners and their employees will
have the opportunity to attend the
training programs which will run
throughout a two year period. There will
also be one-on-one mentoring services
available throughout the program.
Training will range from information
on developing an e-strategy to global
online opportunities and managing
customer relationships online.
6
A full training schedule will be
available later this year.
To r e g i s t e r y o u r i n t e r e s t i n t h i s
t ra i ni n g p l ea s e e m ai l
b u s i n e s s @k i n g s t o n .v i c . g o v . a u o r
c al l Ec o no m i c De v e l op m e nt on
9 58 1 4 7 35 .
A Business Bulletin for the City of Kingston

7. Rio 2016 Olympics
launches portal for
potential Games suppliers
Australian companies can apply to
provide goods or services to the Rio
2016 Olympic and Paralympic Games
through the newly launched
procurement website. Companies can
pre-register to become a potential
provider of products or services to the
Games using a portal on the official Rio
2016™ website, which details selection
criteria as well as required goods and
services. Visit: www.rio2016.com/en.
Pre-registered companies can participate
in the Supplier Development Program
which walks potential providers through
sustainability requirements and other
details. “Through the Supplier
Development Program, we intend to
strengthen relationships with suppliers in
order to use the demand of the Rio 2016
Olympic and Paralympic Games to
encourage the sustainable development
of the national market,” Rio 2016™ said
on its website.
The website also details the supplier
management framework for companies
that qualify as providers.
Melbourne
Business Awards
Gala Breakfast
The Australian Trade Commission
(Austrade) in Brazil can assist Australian
companies with finding local partners.
They stated that there is a strong push
from the organisers for the development
of the local industry so a partnership with
local companies will be key for winning
some of the contracts.
Who will be named Business of the
Year? The answer to that question
will be revealed on December 6th
at the Melbourne Business Awards’
annual gala breakfast.
Australian companies have a
distinguished track record when it comes
to record helping host nations stage
global sporting events. At the 2012
Olympic Games, 46 Australian companies
helped London stage the Games,
including FCT Flames which engineered
the iconic Olympic Cauldron unveiled at
the Opening Ceremony.
Contracts won by Australian companies
at the 2012 Olympic Games include the
design of the Athletes Village, audio
systems design, lighting consultation and
security advice as well as cleaning and
waste management services and
managing the volunteer workforce.
Advertisements promoting local businesses
will be seen by more than 7000 community
members on a big screen at this year’s City
of Kingston’s Carols by the Bay on Sunday
15 December at the Peter Scullin Reserve,
Mordialloc.
For an affordable cost, your business has the
chance to advertise on the ‘big screen’ truck
at this evening event. You can also consider
sponsorship of the event. There are a variety
The awards were established in 1992 as
a forum to recognise the achievements of
small to medium businesses operating in
Melbourne’s south eastern region.
Vying for the 2013 Business of the Year
title will be south eastern based businesses:
of packages available which include benefits
such as:
•
on site presence as a presenting partner
•
event naming rights
•
VIP tickets to the event along with an
invitation to the VIP reception where
you can meet the stars of the show!
F or m ore i nf orm at i on a bout how y ou
ca n a dv e rt is e , or for s po ns or s hip
op por tuni t i es for th i s e v e nt o r a ny of
C i t y o f K i n g s t o n ’s m a j o r f e s t i v a l s , c a l l
t h e Fe s t i v a l a n d E v e n t s t e a m o n 9 5 8 1
4 75 4 or e m a i l
e v e n t s @ k i n g s t o n .v i c .g o v .a u
•
P r o f e s s i o n a l D i v i n g S e r v i c e s who
specialise in commercial diving
•
Om n i C o n n e c t providers of Data
Centre facilities and
Telecommunications Carrier services.
•
AN OPPORTUNITY TO SUPPORT
CAROLS BY THE BAY
Support Kingston’s annual end of
year celebrations and promote your
local business to the community.
Six local companies will vie for the
prestigious award at this festive end of
year event.
G r a s S p o r t s A u s t r a l i a who offer
expert design and construction of
synthetic grass surfaced facilities
•
He l l a A u s t r a l i a manufacturer of
automotive lighting equipment and
provider of LED lighting solutions
•
E x h a u s t C o n t r o l I n d u s t r i e s the air
and noise pollution control specialists
•
B r e a d s o l u t i o n s creators of innovative
'ready to bake' bread products
•
He u c h specialists in Industrial Cooling
and Transport refrigeration
•
S l a t t e r y & A c q u r o f f builders crafting
beautiful stairs cases since 1920
Melbourne Business Awards chairman Geoff
Lawyer says, “Melbourne’s south east region
is one of the most commercially dynamic and
innovative industrial centres in the country,
the base for thousands of great businesses
and entrepreneurs.
The Melbourne Business Awards exist to
recognise and reward these businessmen
and women who continue to push the
boundaries of commerce and industry.”
The Business of the Year will be announced
at the gala breakfast held at Hemisphere
Conference Centre, 488 South Road,
Moorabbin, on Friday, December 6th
For more information about the Melbourne
Business Awards, or to book tickets for the
gala breakfast, please visit:
www.melbournebusinessawards.com.au.
A Business Bulletin for the City of Kingston
7

8. What’s on in Summer
• Kingston Farmers’ Market
- 2nd Nov, 7th Dec, 1st Feb.
• Kingston Business Women’s Network Luncheon
- Wednesday 13th November
• Melbourne Business Awards Gala Breakfast
- Friday 6th December
• Carols by the Bay
- Sunday 15th December
• Monash Open Day for Industry
- Tuesday 17th December
• Kingston Pre-Xmas Farmers’ Market
- Sunday 22nd Dec, 8:00am to 12:30pm
Kingston Council has a new Business website!
As technology evolves it is important to stay up to
date. Council has undertaken a redevelopment of its
business website to enhance the options and features
available for the best possible user experience.
The new business website allows for a professional look,
easy navigation of content, a new Business Directory, social
media sharing and interactive communication with Council’s
business team.
Take a look for yourself at:
http://www.kingston.vic.gov.au/business/Home
Free Online Business Directory
The Kingston Business Directory can assist to find goods
and services locally and support our Kingston economy.
to your own company website as well as making it easier for
customers to find you.
community inspired leadership
If you are a business in Kingston, you can list for free, find
other businesses to partner with and subscribe to Council’s
mailing list for information on business programs and events.
List your Kingston based business on the free online Directory
and gain the benefits of increased search engine optimisation
Our new online Business Directory provides the opportunity to
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DISCLAIMER
The information in this publication is given in good faith and has
been derived from sources believed to be reliable and accurate.
However, the City of Kingston does not accept any liability
whatsoever for its contents or the use of the information.
For information regarding any of the articles included in this newsletter please contact Suzanne Ferguson on 9581 4712, PO Box 1000 Mentone 3194