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Listening to the customer    Assessment   that makes a difference    Student learning Catherine Haras Information Literacy Coordinator  California State University, Los Angeles  ALA Annual, Chicago 2009
Library Facts ,[object Object],[object Object],[object Object],[object Object]
Our customers ,[object Object],[object Object],[object Object],[object Object]
Why assess? ,[object Object],[object Object],[object Object],[object Object]
In place ,[object Object],[object Object],[object Object],[object Object],[object Object]
What did we do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2 homegrown examples ,[object Object],[object Object],[object Object]
Assessment of the students: homegrown (direct) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sample question ,[object Object],[object Object],[object Object],[object Object]
Direct assessment Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessment Results ,[object Object],[object Object],[object Object],[object Object]
Assessment of the faculty: homegrown (indirect) ,[object Object],[object Object],[object Object],[object Object]
(Indirect) Assessment Results ,[object Object],My students can: Strongly disagree Disagree Agree Strongly agree Don't know a. Narrow or focus a research topic 3% (6) 14% (28) 62% (125) 11% (23) 9% (19) b. Formulate a search query 3% (6) 15% (30) 57% (114) 10% (20) 15% (31) f. Read or trace a bibliographic citation 3% (6) 17% (34) 53% (107) 8% (16) 19% (38)
Changes based on (student) assessment ,[object Object],[object Object],[object Object]
Indicators of success  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Continuous improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Learning  takes place in context. B e prepared to assess more than the student.
Work with your culture ,[object Object],[object Object],[object Object],[object Object],[object Object]
Develop your culture ,[object Object],[object Object],[object Object],[object Object],[object Object]
Take away for public libraries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Take away for public libraries ,[object Object],[object Object],[object Object],[object Object]
Catherine Haras CSU, Los Angeles [email_address]

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Listening to the customer Assessment that makes a difference Student learning

  • 1. Listening to the customer Assessment that makes a difference Student learning Catherine Haras Information Literacy Coordinator California State University, Los Angeles ALA Annual, Chicago 2009
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  • 17. Learning takes place in context. B e prepared to assess more than the student.
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  • 22. Catherine Haras CSU, Los Angeles [email_address]

Notas del editor

  1. Increased emphasis on assessment in higher education—chance to help the university or college.
  2. Increased emphasis on assessment in higher education—chance to help the university or college.
  3. System-wide support builds a local program; lots of dialog between the CSUs.
  4. Indicators are often outside the library