LLAMA LOMS Program: Listening to the Customer: Using Assessment
Results to Make a Difference
ALA Annual (Chicago)
Sunday, July 11, 2009
Catherine Haras (California State University, Los Angeles)
Listening to the customer Assessment that makes a difference Student learning
1. Listening to the customer Assessment that makes a difference Student learning Catherine Haras Information Literacy Coordinator California State University, Los Angeles ALA Annual, Chicago 2009
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17. Learning takes place in context. B e prepared to assess more than the student.