This document discusses tools for visualizing socio-technical experiments that test product-service system (PSS) innovations. It describes representing: 1) the actors network and its evolution over time using a modified system map, and 2) how the experiment works through different phases using a modified interaction table. These tools can illustrate the distinction between actors in the PSS value chain and supporting network, and how they contribute at different stages of the experiment.

1. fabrizio ceschin politecnico di milano . INDACO dpt. . DIS . School of Design . Italy Learning Network on Sustainability course System Design for Sustainability (SDS) learning resource 5.3 Socio-technical experiments visualisation tools

4. Designing socio-technical experiments [adaptation from Van den Bosch, 2010] test repeat the experiment in other contexts give visibility link to other projects move from experimentation to mainstream SOCIO-TECHNICAL EXPERIMENT experiment as AGENT OF CHANGE experiment as a WINDOW experiment as a LAB BROADENING replicating and linking the PSS innovation to other contexts, functions and projects DEEPENING learning as much as possible on a PSS innovation in its context SCALING-UP embedding the PSS innovation in dominant ways of thinking, doing and organising SETTING-UP creating the conditions for setting-up the experiment INCUBATION

5. Temporal dimension in socio-technical experiments > Different phases > Different actors are needed in the different phases ( evolutionary actors network ) time INCUBATION SOCIO-TECHNICAL EXPERIMENT IMPLEMENTATION LAB WINDOW AGENT OF CHANGE

6. HOW TO VISUALISE AND COMMUNICATE THESE ELEMENTS?

7. System design tools SYSTEM MAP SATISFACTION OFFERING DIAGRAM INTERACTION TABLE > Adaptation of the system map and interaction table tools, in order to include socio-technical experiments characteristics

9. System map FURTHER ELEMENTS TO BE VISUALISED > PSS value chain VS. supporting network > Evolution of the network in time

10. EVOLUTION OF THE NETWORK (3 steps) 1 2 3

11. ACTORS BELONGING TO THE PSS VALUE CHAIN ( orange ) ACTORS BELONGING TO THE SUPPORTING NETWORK ( grey )

12. VISUALISE ALSO THE ACTORS THAT LEFT THE NETWORK

14. Interaction table FURTHER ELEMENTS TO BE VISUALISED > PSS value chain VS. supporting network > Different phases of the socio-technical experiment

15. Interaction table INCUBATION EXPERIMENT - LAB EXPERIMENT - WINDOW USERS ( green ) PSS VALUE CHAIN ( orange ) SUPPORTING NETWORK ( grey )

16. Interaction table INCUBATION EXPERIMENT - LAB EXPERIMENT - WINDOW DIFFERENT PHASES