This was a presentation to the Institute of Leadership and Management in Bristol, March 2014.

1. Managing at
Great DaysStressWork
Suzanne Hazelton
© 2014 Suzanne Hazelton

2. Great Days at Work
Suzanne Hazelton
working with leaders and teams to
THRIVE!
© 2014 Suzanne Hazelton

3. Agenda
• Introduction
• Part 1: What makes a great day at work?
• Part 2: Tools to thrive
– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships
– Active Constructive Responding
3
© 2014 Suzanne Hazelton

4. Suzanne’s toolkit
MSc. Applied Positive Psychology
2012
Business Coaching
2011
Transactional Analysis (2 years)
2008
Firo-B
2007
IBM Certified Learning Professional
2007
Transactional Analysis 101
2006
NLP Master Practitioner
2005
MBTI Practitioner
2005
Train the Trainer
2004
NLP Certified Practitioner
2003
IBM Senior IT Specialist Profession
2003
NLP Diploma
2002
Professional Cert in Management
2002
Microsoft Certified Systems Engineer 1998
Microsoft Certified Professional
1997
BSc (Hons) Industrial & Business Systems1994

6. Psychotherapy
… referring to therapeutic
interaction between a trained
professional and a client,
(patient, family, couple, or
group).
© 2014 Suzanne Hazelton
Psychology
is an academic and applied
discipline that involves the
scientific study of mental
functions and behaviours.
Positive
psychology
seeks "to find and nurture
genius and talent", and "to
make normal life more
fulfilling", rather than merely
treating mental illness.

7. Great Days at Work Framework

8. Activity 1: Small Group Work
• In a moment, move & sit with some people
you don’t yet know well
• Briefly introduce yourself to the others in your
group
• Discuss what it’s like when you have ….
– Not so good days at work
– Great Days at Work

9. From stressing to thriving
-5
© 2014 Suzanne Hazelton
0
+
5

10. “What is the path to sustained
increase in shareholder value?”
Stock Increase
Real Profit
Increase
Sustainable
Growth
Loyal Customers
Engaged
Employees
Enter
Here
Great Managers
Identify
Strengths
The Right Fit
From: First, break all the rules.
What the worlds greatest
managers do differently.
Buckingham & Coffman

11. 11

12. Stress impacts the individual & the
organisation
© 2014 Suzanne Hazelton

13. Sources of stress will not disappear
Intrinsic to job
Organisation interface with outside
•
•
Company vs Family demands
Company vs Own interests etc
•
•
•
Too much / Too little work
Poor physical working conditions
Time pressures etc
Role in organisation
•
•
•
You
Career Development
•
•
•
•
Over promotion
Under promotion
Lack of job security
Thwarted ambition etc
Personality
Tolerance for ambiguity
Ability to cope with change
Motivation
Being in the organisation
•
•
•
13
Lack of effective consultation
Restriction on behaviour
Office politics etc
Role conflict / ambiguity
Responsibility for people
No participation in decision making
etc
Relations within organisation
•
•
•
•
Poor relations with boss
Poor relations with colleagues &
Subordinates
Difficulties in delegating
responsibility

14. From stressed to thriving – what works?
1. Develop coping skills
2. Discover the secret behind positive emotions
– Unlink work from how you feel
– Micro rests

15. Stress & Coping
Emotion
Thinking
Problem
*http://www.hse.gov.uk/stress/furtheradvice/wrs.htm

17. Seven benefits of Positive
Emotions
• Health
• Moods go viral
• Builds resilience
• Opportunity magnet
• Create positive memories
Broaden thinking – noticing
opportunities
• Build high performing teams

18. It takes sunshine and rain to make
a rainbow

19. Negative has more impact than positive

22. Balance of
negative and
positive
3 positive
for every
negative

24. What can you do to
build your reservoir
of positive
emotions?
© 2013 Suzanne Hazelton
24

25. Strengths
Savouring
Acts of
Kindness
Gratitude
Balanced
time
perspectives
Positive Emotion
© 2013 Suzanne Hazelton
25

26. Activity 2: “Three Good Things”
• Think of 3 good things that have happened to
you today / this week?
• Pair up with someone you don’t yet know (well)
– Briefly introduce yourself
• Share one good thing that’s happened to you this
week (big or small, you choose the context)
– Notice how you feel
• Swap

27. Art & Science of Communication
© 2013 - Suzanne Hazelton

28. ”People don’t always remember
what you say or even what you
do, but they always remember
how you made them feel.”
~ Maya Angelou.
© 2013 - Suzanne Hazelton

29. How do you respond to someone
else’s good news?

30. How do you respond to
someone else’s good news?
DON’T GET
OVER-EXCITED

31. Many of us notice what’s ‘wrong’ with an
idea, or the ‘risks’ associated with a course
of action … but research shows that
relationships are built on an initial positive
response.
The person will be more likely to listen later
if you first share their enthusiasm.
© 2014 - Suzanne Hazelton

32. “Seek first to understand, then be
understood” ~ Stephen Covey
© 2014 - Suzanne Hazelton

33. Passive and Constructive
Active and Constructive
Acknowledges the news and moves on
Focuses on them
Takes an active interest – asks questions
Helps the person capitalise on the good news
Passive and Destructive
Active and Destructive
Grabs the spotlight
Changes the subject
Immediately identifies the downsides
and concerns
(Nonverbal communication: displays of
negative emotions such as furrowed
brow, frowning.)
Gable, S.L., et al., What Do You Do When Things Go Right?

34. Passive and Constructive
Active and Constructive
“That’s good news.”
“That’s great, I know how important that
promotion was to you! We should go out and
celebrate and you can tell me what excites
you most about your new job”
(Nonverbal communication: little or no active (Nonverbal communication: maintaining good
emotional expression.)
eye contact; displays of positive emotions
such as genuine smiling, laughter and
appropriate touch)
Passive and Destructive
Active and Destructive
“What are we doing on Friday night?”
“That sounds like a lot of responsibility to
take on. There will probably more stress
involved in the new position and longer
hours at the office.”
(Nonverbal communication: little or no eye
contact, turning away, leaving the room)
Gable, S.L., et al., What Do You Do When Things Go Right?

35. Activity 3: Responding “Active
Constructive”
• Pair up with someone you don’t yet know (well)
– Briefly introduce yourself
• ‘A’ - Share one good thing that’s happened to you
this week (big or small, you choose the context)
• ‘B’ – find something to genuinely comment on in
a positive way (i.e. Active Constructive).
– Both, notice (what’s familiar, what’s new)
• Swap

36. What will you do (or do more of) as
a result of this workshop?
(more info to follow)
36

37. More info.
www.actionforhappiness.org/
10-keys-to-happier-living
http://positivityratio.com/
Emotion
Thinking
Problem

38. Recommended
Reading
• Great Days at Work
• The Resilience Factor
• The Time Paradox
Emotion
Thinking
Problem
– http://www.thetimeparadox.com/
• The How of Happiness
• Positivity
– http://positivityratio.com/
• Assertiveness at Work
• actionforhappiness.org/10-keys-to-happier-living

39. “As long as you live, keep learning how
to live” ~ Seneca
39

40. Suzanne Hazelton’s contact details
Suzanne is a leadership coach, working with individuals and teams to THRIVE! A
positive psychologist, coach and trainer – she’s worked with thousands of people.
She’s the author of not just one, but two books: Raise Your Game, and Great Days at
Work (Kogan Page). She’s a contributing author to a third: Entrepreneurs Succeed
With Us. She works with a range of clients on people & thriving related topics.
• Email:
suzanne@johnsonfellowes.co.uk
• Twitter: @SuzanneHazelton
© 2013 Suzanne Hazelton

41. Managing Stress
Great Days at Work
Suzanne Hazelton
THANK YOU
© 2014 Suzanne Hazelton

42. More information
Emotion
Thinking
Problem
• Communicating for business action
– Blog article:
http://suzannehazelton.com/2013/05/28/busines
s-communications/
• Assertiveness
– Blog article:
http://suzannehazelton.com/2013/03/17/6-waysto-increase-your-assertive-language/
– Video:
http://www.youtube.com/watch?v=M0bR6nyxeb4
© 2013 Suzanne Hazelton

43. References
Back, K., & Back, K. (1999). Assertiveness at work : a practical guide to handling awkward
situations (3rd ed. ed.). London: McGraw-Hill.
Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time
perspective and well-being in British and Russian samples. The Journal of Positive
Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181
Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership
Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008
Cheng, C. (2003). Cognitive and motivational processes underlying coping flexibility: A dualprocess model. Journal of Personality and Social Psychology, 84(2), 425-438. doi:
10.1037/0022-3514.84.2.425
Csikszentmihalyi, M. (2002). Flow : the classic work on how to achieve happiness (Rev. ed. ed.).
London: Rider.
Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden
strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown
Publishers.
Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from
https://www.positivityratio.com/
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-andbuild theory of positive emotions. American Psychologist, 56(3), 218-226. doi:
10.1037/0003-066x.56.3.218

44. References (continued)
Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human
Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678
Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences.
Applied Psychology: Health and Well-being, (2), 137–164.
Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is
the key to high performance and personal renewal. New York: Free Press.
Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want.
London: Piatkus.
Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does
Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/00332909.131.6.803
Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's
inevitable obstacles (1st ed.). New York: Broadway Books.
Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four
forgotten needs that energize great performance. London: Simon & Schuster.
Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B.
Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental
Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi:
10.1097/​01.psy.0000245867.92364.3c
Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.