SlideShare una empresa de Scribd logo
1 de 15
Game Changing Strategy
 to win the Shopsumer
8 in 10 people shopping
around in your category will
probably ignore your brand




                               Source: MCCPTrendstream™, Dunnhumby, 2011
The only way to reverse this trend
          is to create a
         Game Changing
  Shopper Marketing Strategy
MCCP’s strategy formula



1. Think ‘Shopsumer’
2. Get beyond the 4 walls
3. Find the emotional insight
People drop in & out of shopper mode at
any point, any place, any time
Emotion drives action &
rationalised behaviour…

          "The essential difference between
                 emotion and reason
                        is that
               emotion leads to action
                        while
            reason leads to conclusions."



                            Canadian Neurologist Donald Calne
Consumer & Shopper mind-sets
are merging …the birth of Shopsumer




 Consumer Mind-set                    Shopper Mind-set
The one path to purchase is dead
    Need
  Identified

      Home
    Home
               On Way
               to Store
                          Outside
                          of Store
                                  End of or
                                   In Aisle
                                            At Shelf
                                                       On Pack
                                                             Purchase
                                                                         Need
                                                                        Fulfilled
Tradable vs. Non-tradable
Emotional Needs




                                                        Source: MCCP Shopper Insight Study

            Source: MCCPTrendstream, Understanding the Irish Shopper In Home & In Store, June – Dec, 2011
5 MCCP ‘Shopsumer Shifters’




                              Source: MCCP Shopper Insight Study
Shopsumer Need for Control




   Need identified in-Home   Need enabled in-Store
Shopsumer Need for Connection




  Need identified in-Home       Need enabled in-Store
Shopsumer Need for Harmony




Need identified in-Home      Need enabled in-Store
MCCP’s strategy formula



1. Think ‘Shopsumer’
2. Get beyond the 4 walls
3. Find the emotional insight
Ask MCCP more about finding
Shopsumer Shifter Insights




                              kay@mccp.ie
                              susan@mccp.ie

Más contenido relacionado

Similar a MCCP Shopsumer Study for Checkout conference 2012

Studying Customer Behavior In Retail Stores
Studying Customer Behavior In Retail StoresStudying Customer Behavior In Retail Stores
Studying Customer Behavior In Retail Stores
Mohideen Abdulkamal
 
selling_skills_ppt_830 (2)
selling_skills_ppt_830 (2)selling_skills_ppt_830 (2)
selling_skills_ppt_830 (2)
Himanshu Mathur
 

Similar a MCCP Shopsumer Study for Checkout conference 2012 (20)

7 Common Types of Retail Customers (and How to Sell to Them)
7 Common Types of Retail Customers (and How to Sell to Them)7 Common Types of Retail Customers (and How to Sell to Them)
7 Common Types of Retail Customers (and How to Sell to Them)
 
The Store Newsletter
The Store Newsletter The Store Newsletter
The Store Newsletter
 
ECR Europe Forum '08. Shopper is a king
ECR Europe Forum '08. Shopper is a kingECR Europe Forum '08. Shopper is a king
ECR Europe Forum '08. Shopper is a king
 
ECR Europe Forum '08. Shopper is a king
ECR Europe Forum '08. Shopper is a kingECR Europe Forum '08. Shopper is a king
ECR Europe Forum '08. Shopper is a king
 
Neuro Shopping
Neuro ShoppingNeuro Shopping
Neuro Shopping
 
Path to purchase - Ankur Shiv Bhandari - October 2014
Path to purchase - Ankur Shiv Bhandari - October 2014Path to purchase - Ankur Shiv Bhandari - October 2014
Path to purchase - Ankur Shiv Bhandari - October 2014
 
The Four Customer Journeys In Ecommerce
The Four Customer Journeys In EcommerceThe Four Customer Journeys In Ecommerce
The Four Customer Journeys In Ecommerce
 
The conceptual selling_ book review
The conceptual selling_ book reviewThe conceptual selling_ book review
The conceptual selling_ book review
 
why we buy- Book review
why we buy- Book reviewwhy we buy- Book review
why we buy- Book review
 
Selling disruptive technolgy to the enterprise
Selling disruptive technolgy to the enterpriseSelling disruptive technolgy to the enterprise
Selling disruptive technolgy to the enterprise
 
Traditional Trade’s gatekeepers
Traditional Trade’s gatekeepersTraditional Trade’s gatekeepers
Traditional Trade’s gatekeepers
 
The Impulse.docx
The Impulse.docxThe Impulse.docx
The Impulse.docx
 
Studying Customer Behavior In Retail Stores
Studying Customer Behavior In Retail StoresStudying Customer Behavior In Retail Stores
Studying Customer Behavior In Retail Stores
 
Brand positioning
Brand positioning Brand positioning
Brand positioning
 
Re-Thinking Sales
Re-Thinking SalesRe-Thinking Sales
Re-Thinking Sales
 
Brand value fulfillment_sjw
Brand value fulfillment_sjwBrand value fulfillment_sjw
Brand value fulfillment_sjw
 
Getting shopper attention
Getting shopper attentionGetting shopper attention
Getting shopper attention
 
selling_skills_ppt_830 (2)
selling_skills_ppt_830 (2)selling_skills_ppt_830 (2)
selling_skills_ppt_830 (2)
 
Stop interrupting shoppers
Stop interrupting shoppersStop interrupting shoppers
Stop interrupting shoppers
 
Psychology of Selling
Psychology of SellingPsychology of Selling
Psychology of Selling
 

Más de MCCPTrendstream

MCCP Re-Mastering Marketing Strategy
MCCP Re-Mastering Marketing Strategy MCCP Re-Mastering Marketing Strategy
MCCP Re-Mastering Marketing Strategy
MCCPTrendstream
 
Defining PR in a World Where Brands Need To Redefine Their Purpose
Defining PR in a World Where Brands Need To Redefine Their PurposeDefining PR in a World Where Brands Need To Redefine Their Purpose
Defining PR in a World Where Brands Need To Redefine Their Purpose
MCCPTrendstream
 
Generation Boomerang An Excerpt from MCCPTrendstream
Generation Boomerang An Excerpt from MCCPTrendstreamGeneration Boomerang An Excerpt from MCCPTrendstream
Generation Boomerang An Excerpt from MCCPTrendstream
MCCPTrendstream
 
Irish Consumers Seeking Micro Moments of Release in 2013
Irish Consumers Seeking Micro Moments of Release in 2013Irish Consumers Seeking Micro Moments of Release in 2013
Irish Consumers Seeking Micro Moments of Release in 2013
MCCPTrendstream
 
MCCP Trendstream™ 13 Drivers Of Change for 2013
MCCP Trendstream™ 13 Drivers Of Change for 2013MCCP Trendstream™ 13 Drivers Of Change for 2013
MCCP Trendstream™ 13 Drivers Of Change for 2013
MCCPTrendstream
 
MCCP Q2 Trendstream Lighthouse Report – The Irish Consumer
MCCP Q2 Trendstream Lighthouse Report – The Irish ConsumerMCCP Q2 Trendstream Lighthouse Report – The Irish Consumer
MCCP Q2 Trendstream Lighthouse Report – The Irish Consumer
MCCPTrendstream
 
MCCP Trendstream January-February Update
MCCP Trendstream January-February UpdateMCCP Trendstream January-February Update
MCCP Trendstream January-February Update
MCCPTrendstream
 
Contradictions and Complexities of the Irish Female
Contradictions and Complexities of the  Irish FemaleContradictions and Complexities of the  Irish Female
Contradictions and Complexities of the Irish Female
MCCPTrendstream
 
MCCP Brand Polysensorial Activity
MCCP Brand Polysensorial ActivityMCCP Brand Polysensorial Activity
MCCP Brand Polysensorial Activity
MCCPTrendstream
 
MCCP learnings from cultural activities
MCCP learnings from cultural activitiesMCCP learnings from cultural activities
MCCP learnings from cultural activities
MCCPTrendstream
 
MCCP Irish youth culture trends and insights
MCCP Irish youth culture trends and insightsMCCP Irish youth culture trends and insights
MCCP Irish youth culture trends and insights
MCCPTrendstream
 
Irish consumer trends 2011
Irish consumer trends 2011Irish consumer trends 2011
Irish consumer trends 2011
MCCPTrendstream
 

Más de MCCPTrendstream (18)

Mccp the planning agency truths for 2014
Mccp the planning agency truths for 2014Mccp the planning agency truths for 2014
Mccp the planning agency truths for 2014
 
Opportunities for the Dublin pub of the future
Opportunities for the Dublin pub of the futureOpportunities for the Dublin pub of the future
Opportunities for the Dublin pub of the future
 
MCCP Re-Mastering Marketing Strategy
MCCP Re-Mastering Marketing Strategy MCCP Re-Mastering Marketing Strategy
MCCP Re-Mastering Marketing Strategy
 
Defining PR in a World Where Brands Need To Redefine Their Purpose
Defining PR in a World Where Brands Need To Redefine Their PurposeDefining PR in a World Where Brands Need To Redefine Their Purpose
Defining PR in a World Where Brands Need To Redefine Their Purpose
 
Middle Class Crisis
Middle Class CrisisMiddle Class Crisis
Middle Class Crisis
 
Generation Boomerang An Excerpt from MCCPTrendstream
Generation Boomerang An Excerpt from MCCPTrendstreamGeneration Boomerang An Excerpt from MCCPTrendstream
Generation Boomerang An Excerpt from MCCPTrendstream
 
Irish Consumers Seeking Micro Moments of Release in 2013
Irish Consumers Seeking Micro Moments of Release in 2013Irish Consumers Seeking Micro Moments of Release in 2013
Irish Consumers Seeking Micro Moments of Release in 2013
 
Changing Gender Roles
Changing Gender RolesChanging Gender Roles
Changing Gender Roles
 
Change Or Die
Change Or DieChange Or Die
Change Or Die
 
Benign Millennials
Benign MillennialsBenign Millennials
Benign Millennials
 
MCCP Trendstream™ 13 Drivers Of Change for 2013
MCCP Trendstream™ 13 Drivers Of Change for 2013MCCP Trendstream™ 13 Drivers Of Change for 2013
MCCP Trendstream™ 13 Drivers Of Change for 2013
 
MCCP Q2 Trendstream Lighthouse Report – The Irish Consumer
MCCP Q2 Trendstream Lighthouse Report – The Irish ConsumerMCCP Q2 Trendstream Lighthouse Report – The Irish Consumer
MCCP Q2 Trendstream Lighthouse Report – The Irish Consumer
 
MCCP Trendstream January-February Update
MCCP Trendstream January-February UpdateMCCP Trendstream January-February Update
MCCP Trendstream January-February Update
 
Contradictions and Complexities of the Irish Female
Contradictions and Complexities of the  Irish FemaleContradictions and Complexities of the  Irish Female
Contradictions and Complexities of the Irish Female
 
MCCP Brand Polysensorial Activity
MCCP Brand Polysensorial ActivityMCCP Brand Polysensorial Activity
MCCP Brand Polysensorial Activity
 
MCCP learnings from cultural activities
MCCP learnings from cultural activitiesMCCP learnings from cultural activities
MCCP learnings from cultural activities
 
MCCP Irish youth culture trends and insights
MCCP Irish youth culture trends and insightsMCCP Irish youth culture trends and insights
MCCP Irish youth culture trends and insights
 
Irish consumer trends 2011
Irish consumer trends 2011Irish consumer trends 2011
Irish consumer trends 2011
 

Último

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Matteo Carbone
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
Renandantas16
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 

Último (20)

Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 

MCCP Shopsumer Study for Checkout conference 2012

  • 1. Game Changing Strategy to win the Shopsumer
  • 2. 8 in 10 people shopping around in your category will probably ignore your brand Source: MCCPTrendstream™, Dunnhumby, 2011
  • 3. The only way to reverse this trend is to create a Game Changing Shopper Marketing Strategy
  • 4. MCCP’s strategy formula 1. Think ‘Shopsumer’ 2. Get beyond the 4 walls 3. Find the emotional insight
  • 5. People drop in & out of shopper mode at any point, any place, any time
  • 6. Emotion drives action & rationalised behaviour… "The essential difference between emotion and reason is that emotion leads to action while reason leads to conclusions." Canadian Neurologist Donald Calne
  • 7. Consumer & Shopper mind-sets are merging …the birth of Shopsumer Consumer Mind-set Shopper Mind-set
  • 8. The one path to purchase is dead Need Identified Home Home On Way to Store Outside of Store End of or In Aisle At Shelf On Pack Purchase Need Fulfilled
  • 9. Tradable vs. Non-tradable Emotional Needs Source: MCCP Shopper Insight Study Source: MCCPTrendstream, Understanding the Irish Shopper In Home & In Store, June – Dec, 2011
  • 10. 5 MCCP ‘Shopsumer Shifters’ Source: MCCP Shopper Insight Study
  • 11. Shopsumer Need for Control Need identified in-Home Need enabled in-Store
  • 12. Shopsumer Need for Connection Need identified in-Home Need enabled in-Store
  • 13. Shopsumer Need for Harmony Need identified in-Home Need enabled in-Store
  • 14. MCCP’s strategy formula 1. Think ‘Shopsumer’ 2. Get beyond the 4 walls 3. Find the emotional insight
  • 15. Ask MCCP more about finding Shopsumer Shifter Insights kay@mccp.ie susan@mccp.ie