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2ND SCREEN AT YLE –
CASE PUOLI SEITSEMÄN
Maria Hausen, producer, Internet development
Evolution of social watching at Yle
”Aitio”
Selected livestreams & chat
on the web. Also goal clips,
newsfeed & sign-language
commentary with sports
events.
Used with radio shows,
sports events, Independence
day, Eurovision song
contests, etc.
”Stage” (Creative content)
In use with selected
livestreams. Chat & Twitter
feed. Drupal as platform.
News & current affairs 2nd
screen
In use with current ”theme
evenings”. Escenic as
platform.
20112009 2013 2014
Livestreams & chat
on web pages
Social tv &
expansion of 2nd
screen
Responsive 2nd screen
Tweets to tv screen
(Yle’s proprietory system)
Social tv pilot
User generated content to tv
screen
Common 2nd screen
platform pilot
2010 2012
Eurovision Song Contest 2011 (Aitio)
End of the world discussion 2012 (Aitio)
Bron, 1st episode of season 2, 2013 (Stage)
Docventures 2013 (Stage)
UMK (Finnish qualifications for Eurovision Song Contest) 2014 (Stage)
A2 cannabis theme evening 2014
A2 Russia theme evening 2014
Vision:
Common 2nd screen
platform
Common form
Feed Poll Chat
Other
content
etc.
Sources
Content
2nd screen
Publishing
Form
Feed Poll Chat
Other
content
etc.
Sources
Content
2nd screen
Publishing
Technology
Interaction
Concept
Workflow
Objectives of the common 2nd
screen pilot
•  To get an overview of 2nd screen at Yle and to
ensure the different modules will be developed
with common goals and needs in mind
•  To test whether 2nd screen functionalities can be
centralized
•  To learn, learn, learn
•  What works on the 2nd screen, what doesn’t
•  Understanding what working with a 2nd screen
platform requires (competencies, workflows,
integrations, etc.)
Social tv pilot
•  A separate social tv pilot coincided with the 2nd
screen pilot
•  Three social tv systems were piloted in five
different programmes
Responsive website
yle.fi/puoliseitseman/osallistu
Yle Areena
YleAreenaiPadapp
Audio sync
•  Info page manually updated
in the backend
•  Embedded Ninchat
•  2 moderators during live shows
•  Polls created and results displayed on
tv screen via Never.no
•  Aggregated & moderated social media
feed (FB, Twitter, Instagram,
images from email) (Never.no)
•  Tweets and images to tv screen
(Never.no)
The visible part of the pilot was
just the tip of the iceberg
Audio sync
technology Concept
Implementation
Social tv pilot
Creative Content
web team
Production team
Viz RT experts
The barriers between internet and
broadcast are breaking
Programmer
Director
Subeditor
Producer
Taustatoimittaja
Graphic designer
System specialists
Editor/community manager
Internet Broadcast
Developers
AD
Community manager
Producer
Concept designer
Kehitettävää
•  Markkinointi
”Style week” at Puoli seitsemän
18.3. 19.3. 20.3. 21.3.
•  Guest: Olavi Uusivirta
•  Outfit 1
•  Guest: Maria Veitola
•  Outfit 2
•  Guest: Sara Chafak
•  Outfit 3
• Guest:
Teemu Muurimäki
• Winning outfit
Own tv watching style (send your photo)
The most stylish pet
(send your photo)
#puoli7 #tyyliviikko @puoliseitseman ps@yle.fi
The final outfit poll increased 2nd
screen usage at the end of the week
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
18.3. 19.3. 20.3. 21.3.
Eri selaimet,
oheisruutu
Annetut äänet
Viewers 514 488 523 199 596 236 526 441
Proportion
of 2nd
screen users
0,10% 0,06% 0,42% 1,19%
Source: comScore Digital Analytix, Finnpanel, Never.no
9 213
unique
browsers
during
”Style week”
Unique browsers,
2nd screen
Number of votes
5 711 votes
Voting was the core in the 2nd
screen, audio sync was of no
interest
15%
12%
60%
13%
Kaikki viestit ja
kommentit samalla
sivulla
Mahdollisuus lukea
chat-viestejä ja
osallistua chatiin
Mahdollisuus
äänestää
Tiedot ohjelmasta /
lähetyksestä
Äänentunnistuksen
avulla ohjaaminen
Osallistu-sivulle
n=57
Source: 2nd screen user survey
All messages and
comments on the
same page
Possibility to read
chat messages and to
chat
Possibility to vote
Information about the
show/episode
Audio sync guiding to
the 2nd screen
Investment vs. impact
345 messages in total
Source: comScore Digital Analytix, Ninchat
3 646
page views
2 738
page views
12 615
page views
1 933
page views
The presence of the 2nd screen in
show clearly increases its use
n=72
49%
8%
17%
8%
11%
7%
Ohjelmassa kerrottiin
siitä
Hakukoneen kautta
Yle.fi:ssä olleesta linkistä
Yle Areenan iPad-
applikaatiosta
Sosiaalisessa mediassa
olleen suosittelun kautta
Kaveri/sukulainen/
kollega kertoi tästä
Muu
Mentioned in the
show
Search engine
A link on yle.fi
Yle Areena iPad app
Recommendation in social
media
Friend/colleague/relative
recommended
Other
Source: 2nd screen user survey
2nd screen users did not represent
the most potential target group
49%
51%
Miehiä Naisia
13%
22%
33%
30%
2%
0-14 vuotiaat
15-29 vuotiaat
30-44 vuotiaat
45-59 vuotiaat
60-74 vuotiaat
75 ja vanhemmat
n=67
Average age: 50.2 years
n=63
years
years
years
years
years
years and older
Male Female
Source: 2nd screen user survey
Desktop use dominated despite
iPad optimization
62%
20%
18%
Tietokone
Tabletti
Mobiili
Source: comScore Digital Analytix
Desktop
Tablet
Mobile
Using Ps 2nd screen was a
positive experience overall
•  87% of visits were successful
•  Impact on viewing experience: 3.62 (1-5)
•  Likelihood of using Ps 2nd screen in the future:
3.68 (1-5)
•  Net promoter score: -4.37
Source: 2nd screen user survey
Learnings
•  Pilot one thing at a time (MVP), be prepared for surprises
•  Take experts’ role into account from the beginning
(resourcing, budgeting)
•  Interactivity should be incorporated into the storyline from
the beginning
•  Know your audience: research, test, measure, do
participatory design
•  Find your focus, less is more
•  Interaction through social media directly from the 2nd
screen (login)
•  Audio sync works as technlogy, further development
required with content
•  Learn with others and share your experiences
Thank you!
maria.hausen@yle.fi
@mariahausen

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2nd Screen at Yle: Case Puoli seitsemän

  • 1. 2ND SCREEN AT YLE – CASE PUOLI SEITSEMÄN Maria Hausen, producer, Internet development
  • 2. Evolution of social watching at Yle ”Aitio” Selected livestreams & chat on the web. Also goal clips, newsfeed & sign-language commentary with sports events. Used with radio shows, sports events, Independence day, Eurovision song contests, etc. ”Stage” (Creative content) In use with selected livestreams. Chat & Twitter feed. Drupal as platform. News & current affairs 2nd screen In use with current ”theme evenings”. Escenic as platform. 20112009 2013 2014 Livestreams & chat on web pages Social tv & expansion of 2nd screen Responsive 2nd screen Tweets to tv screen (Yle’s proprietory system) Social tv pilot User generated content to tv screen Common 2nd screen platform pilot 2010 2012
  • 3. Eurovision Song Contest 2011 (Aitio)
  • 4. End of the world discussion 2012 (Aitio)
  • 5. Bron, 1st episode of season 2, 2013 (Stage)
  • 7. UMK (Finnish qualifications for Eurovision Song Contest) 2014 (Stage)
  • 8. A2 cannabis theme evening 2014
  • 9. A2 Russia theme evening 2014
  • 11. Common form Feed Poll Chat Other content etc. Sources Content 2nd screen Publishing
  • 12. Form Feed Poll Chat Other content etc. Sources Content 2nd screen Publishing Technology Interaction Concept Workflow
  • 13. Objectives of the common 2nd screen pilot •  To get an overview of 2nd screen at Yle and to ensure the different modules will be developed with common goals and needs in mind •  To test whether 2nd screen functionalities can be centralized •  To learn, learn, learn •  What works on the 2nd screen, what doesn’t •  Understanding what working with a 2nd screen platform requires (competencies, workflows, integrations, etc.)
  • 14. Social tv pilot •  A separate social tv pilot coincided with the 2nd screen pilot •  Three social tv systems were piloted in five different programmes
  • 16. •  Info page manually updated in the backend •  Embedded Ninchat •  2 moderators during live shows
  • 17. •  Polls created and results displayed on tv screen via Never.no •  Aggregated & moderated social media feed (FB, Twitter, Instagram, images from email) (Never.no) •  Tweets and images to tv screen (Never.no)
  • 18. The visible part of the pilot was just the tip of the iceberg Audio sync technology Concept Implementation Social tv pilot Creative Content web team Production team Viz RT experts
  • 19. The barriers between internet and broadcast are breaking Programmer Director Subeditor Producer Taustatoimittaja Graphic designer System specialists Editor/community manager Internet Broadcast Developers AD Community manager Producer Concept designer
  • 21. ”Style week” at Puoli seitsemän 18.3. 19.3. 20.3. 21.3. •  Guest: Olavi Uusivirta •  Outfit 1 •  Guest: Maria Veitola •  Outfit 2 •  Guest: Sara Chafak •  Outfit 3 • Guest: Teemu Muurimäki • Winning outfit Own tv watching style (send your photo) The most stylish pet (send your photo) #puoli7 #tyyliviikko @puoliseitseman ps@yle.fi
  • 22. The final outfit poll increased 2nd screen usage at the end of the week 0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 18.3. 19.3. 20.3. 21.3. Eri selaimet, oheisruutu Annetut äänet Viewers 514 488 523 199 596 236 526 441 Proportion of 2nd screen users 0,10% 0,06% 0,42% 1,19% Source: comScore Digital Analytix, Finnpanel, Never.no 9 213 unique browsers during ”Style week” Unique browsers, 2nd screen Number of votes
  • 24. Voting was the core in the 2nd screen, audio sync was of no interest 15% 12% 60% 13% Kaikki viestit ja kommentit samalla sivulla Mahdollisuus lukea chat-viestejä ja osallistua chatiin Mahdollisuus äänestää Tiedot ohjelmasta / lähetyksestä Äänentunnistuksen avulla ohjaaminen Osallistu-sivulle n=57 Source: 2nd screen user survey All messages and comments on the same page Possibility to read chat messages and to chat Possibility to vote Information about the show/episode Audio sync guiding to the 2nd screen
  • 25. Investment vs. impact 345 messages in total Source: comScore Digital Analytix, Ninchat 3 646 page views 2 738 page views 12 615 page views 1 933 page views
  • 26. The presence of the 2nd screen in show clearly increases its use n=72 49% 8% 17% 8% 11% 7% Ohjelmassa kerrottiin siitä Hakukoneen kautta Yle.fi:ssä olleesta linkistä Yle Areenan iPad- applikaatiosta Sosiaalisessa mediassa olleen suosittelun kautta Kaveri/sukulainen/ kollega kertoi tästä Muu Mentioned in the show Search engine A link on yle.fi Yle Areena iPad app Recommendation in social media Friend/colleague/relative recommended Other Source: 2nd screen user survey
  • 27. 2nd screen users did not represent the most potential target group 49% 51% Miehiä Naisia 13% 22% 33% 30% 2% 0-14 vuotiaat 15-29 vuotiaat 30-44 vuotiaat 45-59 vuotiaat 60-74 vuotiaat 75 ja vanhemmat n=67 Average age: 50.2 years n=63 years years years years years years and older Male Female Source: 2nd screen user survey
  • 28. Desktop use dominated despite iPad optimization 62% 20% 18% Tietokone Tabletti Mobiili Source: comScore Digital Analytix Desktop Tablet Mobile
  • 29. Using Ps 2nd screen was a positive experience overall •  87% of visits were successful •  Impact on viewing experience: 3.62 (1-5) •  Likelihood of using Ps 2nd screen in the future: 3.68 (1-5) •  Net promoter score: -4.37 Source: 2nd screen user survey
  • 30. Learnings •  Pilot one thing at a time (MVP), be prepared for surprises •  Take experts’ role into account from the beginning (resourcing, budgeting) •  Interactivity should be incorporated into the storyline from the beginning •  Know your audience: research, test, measure, do participatory design •  Find your focus, less is more •  Interaction through social media directly from the 2nd screen (login) •  Audio sync works as technlogy, further development required with content •  Learn with others and share your experiences