The document summarizes survey feedback from an event on using Twitter for non-profit organizations. Attendees found the informal atmosphere and willingness to share ideas very helpful. They enjoyed learning how Twitter can enhance charity work and found the event more useful than paid seminars. Most wanted future events held in the evenings or afternoons. Feedback suggested facilitating better discussion between in-person and online participants, focusing on integrating Twitter with other media, and holding quarterly regional events to ensure questions are answered.

1. survey results: 24 th September 2008 ‘ Very friendly, informal atmosphere where people are always ready to share.’

3. which of the following did the event provide? ‘ Cracking event – more useful than a lot of paid seminars’

4. time and place Was the time suitable? Was the venue suitable? The majority of people thought evenings or afternoons were most suitable. 100% yes Thank you Breast Cancer Care ! ‘ Looks like you’re going to need a bigger boat!’ 69% 21.4% 100%

5. what topics would you like us to explore in more depth? ‘ I thought it might be too technical for Twitter newbies like me but it was all very accessible and helpful’

6. are there questions or issues you still need to explore? How is Twitter being integrated with other social media? How to brand my charity’s online presence? Integrating online and offline media activity? Managing Twitter – how much time and effort? Twitter etiquette? How can we support each other after the event? How do you engage volunteers through Twitter? How to ensure tweets are not missed or ignored? Measuring impact? Benchmarking?

7. in person or online? Did you attend in person or online ? Would you come again? In person or online ? ‘ Really looking forward to the next one!’ Last May we had someone participate online from Africa. ‘ Wonderful network – keep it up!’ 94.7% 18.4% 97.4% 2.6%

8. which services or tools did you use to participate online? Other’s included: Tweetie for the iphone, Qik , and Dabr .

9. how can we improve dialogue between those participating online and those attending in person? Encourage people to attend online – not in person? Live video feeds? Question and answer session? Q’s from online. Connect on Skype to have live chats? NFPtweetup official Twitter ‘scribe’? Online audience interaction? ‘ Would be good to get the online audience more involved even if it is only asking for questions which then get answered by the group and shared (and vice versa)’

10. when? ‘ I really enjoyed it – felt like there was enough to fill a whole day!’ How regularly do you think the NFPtweetup event should be held? 78.9% 15.8%

11. where? ‘ I thought it was great – very happy to help. Thanks!’ Would you be interested in attending, or helping to organise, a regional event?

13. thank you to everyone that gave feedback – we’ll use it to shape future events. Wiki Page: http:// nfptweetup.pbworks.com /