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may 2008 | working well 
editorialby Nancy Kuyumcu
Often when I meet workplace
health professionals I hear that
one of their biggest challenges is
getting senior-level support for
wellness initiatives. It’s no wonder
a Buck Consultants questionnaire
revealed that some wellness
managers felt their greatest
success with these programs was “actually getting [them]
approved in the first place.”
There are decision-makers who are still unconvinced that
employee health is a business issue. These business leaders
need to start paying attention to the data that’s out there—
both statistical and anecdotal.
A recent Watson Wyatt study estimates that illness-related
work absences can cost the average Canadian firm up to $10
million a year in lost productivity. The study also finds that
companies with the most effective health and productivity
programs generate 20% more revenue per employee.
According to a well-known study by Duxbury, Higgins and
Johnson, work-life conflict cost Canadian businesses around
$2.7 billion in work absences in 1996–’97.
Obviously, measuring the relationship between health and
productivity isn’t an exact science: the different methods used
for calculating costs and ROI make it difficult to generalize
outcomes. But the existing knowledge gap shouldn’t deter
decision-makers from making workplace health a priority.
As leading work expert Graham Lowe wrote in a 2003 report
prepared for Health Canada: “Even though the picture
is incomplete, over the past 20 years the evidence from
increasingly rigorous studies supports rather than refutes the
economic benefits of workplace health promotion.”
Meanwhile, employers who don’t need any more
convincing are taking action—and seeing results. Our Healthy
Outcomes Conference report on page 19 outlines what four
forward-thinking companies—Purolator, RBC, Xerox Canada
and Campbell Company of Canada—are doing to improve
employee health. For them, and undoubtedly countless others,
workplace health is working—and working well.
To keep you abreast of the latest workplace health research,
Graham Lowe joins Working Well as a regular columnist. Lowe
is president of The Graham Lowe Group in Kelowna, B.C., and
a professor emeritus at University of Alberta. Read his first
column, “Getting a grip on stress,” on page 10.
—Nancy Kuyumcu
	 volume 2, number 2	 may 2008
	www.benefitscanada.com/workingwell
	 editorial director	 Don Bisch  416.764.3867	
	 	 don.bisch@rci.rogers.com
	 editor	 Nancy Kuyumcu  416.764.2817	
	 	 nancy.kuyumcu@rci.rogers.com
	 senior editor, conferences	 Kerry Maddocks 416.764.3958	
	 	 kerry.maddocks@rci.rogers.com
	 assistant editor, conferences	 Jennifer Hughey  416.764.4144	
	 	 jennifer.hughey@rci.rogers.com
	 art director	 ­Kathleen Regan-Vandermoer  416.764.3837	
	 	 K.ReganVandermoer@rci.rogers.com
	 executive publisher	 Garth Thomas  416.764.3806	
	 	 garth.thomas@rci.rogers.com
	 general manager, 	 Alison Webb  416.764.3876	
	 business development	 alison.webb@rci.rogers.com
	 general manager, sales	 Mia Crichton  416.764.3827	
	 	 mia.crichton@rci.rogers.com
	 senior account manager	 Francesca Gibson 416.764.3883	
	 	 francesca.gibson@rci.rogers.com
	 senior account manager	 Joy McLaughlin  416.764.3866	
	 	 joy.mclaughlin@rci.rogers.com
	 senior account manager,	 Suzanne Farago  514.843.2964	
	 montreal	 suzanne.farago@rci.rogers.com
	 production manager	 Adrian Valks  416.764.3852	
	 	 adrian.valks@rci.rogers.com
	 director of research	 Tricia Benn  416.764.3856	
	 	 tricia.benn@rci.rogers.com
	 manager, national events	 Melissa Archer  416.764.3865	
	 	 melissa.archer@rci.rogers.com
	 coordinator, conferences and events	 Jayme Selazek  416.764.3807	
	 	 jayme.selazek@rci.rogers.com
	 circulation manager	 Olena Dingeldein  416.764.1869 	
	 	 customerservice@cstonecanada.com
editorial advisory board
Wendy Bott ACS Buck Consultants | Fanny Karolev Campbell Company of Canada
Tim Kelly Workplace Health Outcomes | Jacques L’espérance J. L’Espérance
Actuariat Conseil | Garth Lockwood Petro Canada | Wanda McKenna McMaster
University | Suzanne Paiement Towers Perrin
rogers media inc.	 president and ceo	 Anthony P. Viner
rogers publishing limited
	 president and ceo 	Brian Segal 	
	 senior vice-president, business 	 John Milne	
	 professional publishing
	 senior vice-president	 Marc Blondeau
	 senior vice-president 	Michael Fox
	 vice-president	 Immee Chee Wah
	 vice-president	 Patrick Renard
business  professional publishing
	 senior vice-president	 John Milne	
	 vice-president	 Paul Williams
single copy sales: 416.764.3858 | subscriptions  416.932.5071 or 1.800.567.0444
Publications Mail Agreement Number 40070230. Return undeliverables to Working Well,
Circulation Department, P.O. Box 720, Stn K, Toronto, ON M4P 3J6. Working Well, established 2007,
is published four times per year by Rogers Publishing Limited, a division of Rogers Media Inc. Rogers
Publishing Limited, One Mount Pleasant Road, Toronto, ON M4Y 2Y5. Montreal Office: 1200 Avenue
McGill College, Bureau 800, Montreal, QC H3B 4G7. Subscription price per year: $35.00, outside
Canada $48.00, bulk $28.00 and group $28.00; single copy $11.00. Printed in Canada. Subscriber
services:phone(416)932-5071;outsideToronto1-866-236-0608, 9 a.m. to 6 p.m. EST weekdays. Fax
(416) 932-1620. Mail: Working Well, Circulation Department, P.O. Box 720, Station K, Toronto, ON
M4P 3J6. E-mail: Customerservice@cstonecanada.com. For ­single copy and directory sales: Bebe
Jardine (416) 764-3858; 9 a.m. to 5 p.m. EST weekdays; E-mail Bebe.jardine@rci.rogers.com. Mail
Working Well, Circulation Dept., One Mount Pleasant Rd., Toronto, ON M4Y 2Y5. Mail preferences:
from time to time, other organizations ask Working Well if they may send some of its subscribers
information about products or services that might be of interest to you. If you prefer that we not
provide your name and address (e-mail and/or postal), contact us through subscriber services.
Contents copyright © 2008 by Rogers Publishing Limited, may not be reprinted without permission.
Working Well receives unsolicited materials (including letters to the ­ editor, press releases,
promotional items and images) from time to time. Working Well, its affiliates and assignees may
use, reproduce, publish, re-publish, distribute, store and archive such unsolicited submissions in
whole or in part in any form or medium whatsoever, without compensation of any sort.
Our environmental policy is available at www.rogerspublishing.ca/environment ISSN 1916-1743
The case for wellness
WORK02_005.indd 5 05/05/2008 04:59:04 PM

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editorial_May 2008

  • 1. may 2008 | working well editorialby Nancy Kuyumcu Often when I meet workplace health professionals I hear that one of their biggest challenges is getting senior-level support for wellness initiatives. It’s no wonder a Buck Consultants questionnaire revealed that some wellness managers felt their greatest success with these programs was “actually getting [them] approved in the first place.” There are decision-makers who are still unconvinced that employee health is a business issue. These business leaders need to start paying attention to the data that’s out there— both statistical and anecdotal. A recent Watson Wyatt study estimates that illness-related work absences can cost the average Canadian firm up to $10 million a year in lost productivity. The study also finds that companies with the most effective health and productivity programs generate 20% more revenue per employee. According to a well-known study by Duxbury, Higgins and Johnson, work-life conflict cost Canadian businesses around $2.7 billion in work absences in 1996–’97. Obviously, measuring the relationship between health and productivity isn’t an exact science: the different methods used for calculating costs and ROI make it difficult to generalize outcomes. But the existing knowledge gap shouldn’t deter decision-makers from making workplace health a priority. As leading work expert Graham Lowe wrote in a 2003 report prepared for Health Canada: “Even though the picture is incomplete, over the past 20 years the evidence from increasingly rigorous studies supports rather than refutes the economic benefits of workplace health promotion.” Meanwhile, employers who don’t need any more convincing are taking action—and seeing results. Our Healthy Outcomes Conference report on page 19 outlines what four forward-thinking companies—Purolator, RBC, Xerox Canada and Campbell Company of Canada—are doing to improve employee health. For them, and undoubtedly countless others, workplace health is working—and working well. To keep you abreast of the latest workplace health research, Graham Lowe joins Working Well as a regular columnist. Lowe is president of The Graham Lowe Group in Kelowna, B.C., and a professor emeritus at University of Alberta. Read his first column, “Getting a grip on stress,” on page 10. —Nancy Kuyumcu volume 2, number 2 may 2008 www.benefitscanada.com/workingwell editorial director Don Bisch 416.764.3867 don.bisch@rci.rogers.com editor Nancy Kuyumcu 416.764.2817 nancy.kuyumcu@rci.rogers.com senior editor, conferences Kerry Maddocks 416.764.3958 kerry.maddocks@rci.rogers.com assistant editor, conferences Jennifer Hughey 416.764.4144 jennifer.hughey@rci.rogers.com art director ­Kathleen Regan-Vandermoer 416.764.3837 K.ReganVandermoer@rci.rogers.com executive publisher Garth Thomas 416.764.3806 garth.thomas@rci.rogers.com general manager, Alison Webb 416.764.3876 business development alison.webb@rci.rogers.com general manager, sales Mia Crichton 416.764.3827 mia.crichton@rci.rogers.com senior account manager Francesca Gibson 416.764.3883 francesca.gibson@rci.rogers.com senior account manager Joy McLaughlin 416.764.3866 joy.mclaughlin@rci.rogers.com senior account manager, Suzanne Farago 514.843.2964 montreal suzanne.farago@rci.rogers.com production manager Adrian Valks 416.764.3852 adrian.valks@rci.rogers.com director of research Tricia Benn 416.764.3856 tricia.benn@rci.rogers.com manager, national events Melissa Archer 416.764.3865 melissa.archer@rci.rogers.com coordinator, conferences and events Jayme Selazek 416.764.3807 jayme.selazek@rci.rogers.com circulation manager Olena Dingeldein 416.764.1869 customerservice@cstonecanada.com editorial advisory board Wendy Bott ACS Buck Consultants | Fanny Karolev Campbell Company of Canada Tim Kelly Workplace Health Outcomes | Jacques L’espérance J. L’Espérance Actuariat Conseil | Garth Lockwood Petro Canada | Wanda McKenna McMaster University | Suzanne Paiement Towers Perrin rogers media inc. president and ceo Anthony P. Viner rogers publishing limited president and ceo Brian Segal senior vice-president, business John Milne professional publishing senior vice-president Marc Blondeau senior vice-president Michael Fox vice-president Immee Chee Wah vice-president Patrick Renard business professional publishing senior vice-president John Milne vice-president Paul Williams single copy sales: 416.764.3858 | subscriptions 416.932.5071 or 1.800.567.0444 Publications Mail Agreement Number 40070230. Return undeliverables to Working Well, Circulation Department, P.O. Box 720, Stn K, Toronto, ON M4P 3J6. Working Well, established 2007, is published four times per year by Rogers Publishing Limited, a division of Rogers Media Inc. Rogers Publishing Limited, One Mount Pleasant Road, Toronto, ON M4Y 2Y5. Montreal Office: 1200 Avenue McGill College, Bureau 800, Montreal, QC H3B 4G7. Subscription price per year: $35.00, outside Canada $48.00, bulk $28.00 and group $28.00; single copy $11.00. Printed in Canada. Subscriber services:phone(416)932-5071;outsideToronto1-866-236-0608, 9 a.m. to 6 p.m. EST weekdays. Fax (416) 932-1620. Mail: Working Well, Circulation Department, P.O. Box 720, Station K, Toronto, ON M4P 3J6. E-mail: Customerservice@cstonecanada.com. For ­single copy and directory sales: Bebe Jardine (416) 764-3858; 9 a.m. to 5 p.m. EST weekdays; E-mail Bebe.jardine@rci.rogers.com. Mail Working Well, Circulation Dept., One Mount Pleasant Rd., Toronto, ON M4Y 2Y5. Mail preferences: from time to time, other organizations ask Working Well if they may send some of its subscribers information about products or services that might be of interest to you. If you prefer that we not provide your name and address (e-mail and/or postal), contact us through subscriber services. Contents copyright © 2008 by Rogers Publishing Limited, may not be reprinted without permission. Working Well receives unsolicited materials (including letters to the ­ editor, press releases, promotional items and images) from time to time. Working Well, its affiliates and assignees may use, reproduce, publish, re-publish, distribute, store and archive such unsolicited submissions in whole or in part in any form or medium whatsoever, without compensation of any sort. Our environmental policy is available at www.rogerspublishing.ca/environment ISSN 1916-1743 The case for wellness WORK02_005.indd 5 05/05/2008 04:59:04 PM