Noelé E. Phillips has over 10 years of experience in customer service, administrative, and reception roles. She has strong skills in Microsoft Office, databases, and communication. Her resume highlights roles providing administrative support, customer service, data entry, and reception duties for various companies in New York City.

1. Noelé E. Phillips
1650 Metropolitan Avenue #6H
Bronx, NY 10462
646.262.6986
phillinoe@yahoo.com
SUMMARY OF QUALIFICATIONS
 Knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint) Adobe, Raiser’s Edge, Kastle
Systems, Photoshop, OSI (VPN) and Quickbooks and all Mac applications
 Typing 60 wpm
 Excellent communication, multi-tasking and interpersonal skills
 Strong team player and great leadership skills
 Great customer service skills and great working in a fast-paced environment
 Detail-Oriented, great phone etiquette, poised and out-going personality
EXPERIENCE
October 2015- December 2015
Associate Meeting Planner (Temp)
Impact Communications New York, NY
 Assist the Director of Compliance with Special Projects such as sending all participants (Doctors, Nurses,
Pharmacists) agreements and W-9 forms for all webcasts, meetings and Speaker Bureaus
 Update the database for every participant with contact information and status updates regarding all meetings
 Make follow-up calls to all participants regarding invites sent for meetings
 Create reports by collecting, analyzing, and summarizing all participants’ contact information, agreement status,
honorarium amounts
 Maintains quality service by establishing and enforcing organization standards
 Send honorarium checks to participants for every meeting
June 2014-October 2015
Runner (Temp)
The Blackstone Group New York, NY
 Edit and print presentations in The Print Shop for Analysts, Associates and Administrative Assistants for
meetings, events and public data
 Processing daily outgoing company correspondence for Analysts, Associates and Administrative Assistants for all
departments
 Provide notifications into the AutoPilot system advising clients when print jobs have started and completed
 Deliver presentations and other print projects to all departments and log all deliveries into the Delivery Log
 Email business card proofs to all requestors and record a log for business card requisitions
April 2011-April 2014
Customer Service Coordinator
New York & Company New York, NY
 Resolved customer service matters for over 20 customers daily with issues such as appeasements, price
adjustments, coupon adjustments, refunds, copies of receipts and TeleCheck issues
 Resolved debit card issues by contacting merchant services and customers’ financial institutions to release
pending holds from register and POS issues in stores
 Provided a daily report of AskUs Cancellations to the Executive Vice President of Store Operations
 Trained new customer service temps on handling customer issues over the phone, logging calls in the CHAT
system, and trained on responding to customers via email
 Contacted District Sales Leaders directly about escalated negative experiences about stores from customers
 Issued gift card and merchandise credit refunds from cancelled AskUs orders, issued refunds to customers when
they were refunded incorrectly in-store from online returns and located items for customers with cancelled orders
 Sent letters and issued gift card or coupon appeasement when customers are inconvenienced in-store and/or via
phone
December 2010-February 2011
Receptionist (Temp)
MF Global New York, NY
 Accepted reservations for conference rooms for all meetings and organized conference room calendars
 Kept inventory of coffee and snacks in the break rooms and restocked all coffee and snack in the break rooms
 Authorized and verified every visitors’ entrance into the building onto MF Global floors through Kastle Systems
 Assisted the Executive Assistants to the CEO with special projects and also ordered catering for large meetings
 Contacted subcontractors for repair of small appliances in the pantries and air conditioners for both floors

2. Noelé E. Phillips
1650 Metropolitan Avenue #6H
Bronx, NY 10462
646.262.6986
phillinoe@yahoo.com
 Updated phone extensions on contact lists weekly
 Signed for all packages and answered phones
January 2010-November 2010
Customer Service Representative (Temp)
New York & Company New York, NY
 Resolved customer service matters for over 50 customers daily with issues such as price adjustments, coupon
adjustments, refunds and TeleCheck issues
 Resolved debit card issues by contacting merchant services and banks to release pending holds on accounts
 Contacted the credit card facility when customers had billing issues
 Contacted District Sales Leaders directly about customer issues and issued appeasements and credits to customers
when an error occurred in-store
March 2009-July 2009
Data Entry Clerk (Temp)
FEGS Bronx, NY
 Entered clients’ information for billing into the IMA Database for the Continuing Daily Treatment program
 Created rosters for all Continuing Daily Treatment groups into the IMA system
 Entered the clients’ daily attendance for each group in the IMA Database and daily maintenance of all CDT
rosters in the IMA Database
 Organized roster files with the Bookkeeper for Federal and State audits
 Typed minutes for meetings and recorded monthlyincident reports
October 2007-January 2009
Customer Service Representative (Temp)
New York & Company New York, NY
 Resolved customer service matters for over 72 customers daily with issues such as price adjustments, coupon
adjustments, refunds and TeleCheck issues
 Corrected all gift card transactions during the holiday season
 Contacted the credit card facility when customers had billing issues and needed a change of address
 Contacted District Sales Leaders directly about customer issues and issued credits to customers when an error
occurs in a transaction in-store
 Send letters and gift card or coupon appeasement when customers are inconvenienced in-store and/or via phone
November 2006-June 2007
Receptionist/Administrative Assistant
M & T Plumbing and Heating New York, NY
 Answered four phone lines and screen all calls
 Typed and sent proposals to prospective clients for all union plumbing jobs
 Assisted the Bookkeeper with Accounts Payable and Accounts Receivable through Quickbooks in addition to
contacting accounts with open invoice and contacted clients with past due invoices
 Handled Bookkeeping duties while the Bookkeeper was on vacation
 Liaison for the company when general contractors contacted the company about a plumbing bid or requested a
proposal
May 2006-October 2006
Receptionist
TommyHilfiger Handbags and Small Leather Goods New York, NY
 Answered six phone lines and greeted all guests
 Assisted the Executive Assistant to the President with special projects including modifying PowerPoint
presentations
 Arranged travel daily for the CFO and the CEO
 Signed all packages from FedEx, UPS and other courier services as well as printed labels for FedEX and UPS and
sorted and distributed mail
 Organized the daily meeting calendar for the conference room and the showroom and prepared conference
rooms for every meeting with catered food, coffee, tea, iced water and stocked the refrigerator with soda, water
and juice
 Ordered all office supplies for each department, ordered kitchen supplies and maintained organization in the
kitchen and reception area

3. Noelé E. Phillips
1650 Metropolitan Avenue #6H
Bronx, NY 10462
646.262.6986
phillinoe@yahoo.com
EDUCATION
Lehman College/CUNY Bronx, NY
Major: Theatre Minors: Dance and Mass Communications
Bachelor in Arts, January 2005
LaGuardia Community College/CUNY Long Island City, NY
Major: Social Sciences and Humanities
Associates in Arts, March 2002