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QP user group ALA MW 2011

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QP user group, ALA Midwinter 2011

EducaciónTecnología
1 de 27
ALA Annual January 2011 San Diego QuestionPoint User Group Meeting
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QuestionPoint Community ,[object Object],[object Object],[object Object],[object Object],See the QP monthly report in the blog!
Many channels, one reference service…
Recent changes: September - December 2010 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Queue Roll Up ,[object Object]
Primary queue no longer automatically monitored ,[object Object],[object Object],[object Object],[object Object]
Queue Closing ,[object Object]
Wait messages for chat queues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wait Messages
Ask Module ,[object Object],[object Object]
Admin module: Account creation defaults ,[object Object],[object Object]
Policy Pages: New Fields! ,[object Object],[object Object],[object Object],[object Object],[object Object]
New Policy Page fields ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Policy Pages ,[object Object],[object Object]
Library Name included in E-mail Sent from Policy Pages (to assist group admins)
Qwidget Roll Up program ,[object Object],[object Object],[object Object],[object Object],[object Object]
Qwidget Pilot next steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QuestionPoint Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QuestionPoint feature usage
More survey results: Helping set our priorities ,[object Object],[object Object],[object Object]
24/7 Coop: Quality 52.1% 16% 26.6% 1.7% .8% 62.5% 19.6% 15.9% .2% 4.5%
Major concerns from survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Practices for Link Placement http://www.oclc.org/us/en/services/brochures/214348usb_QuestionPoint_Link_Placement.pdf QuestionPoint wiki under “Promote Your Service” Or at www.oclc.org or www.questionpoint.org , under promoting QuestionPoint sections
What’s Next ,[object Object],[object Object]
Keep up to date with QuestionPoint! QuestionPoint blog http://questionpoint.blogs.com QuestionPoint wiki http://wiki.questionpoint.org
Discussion Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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QP user group ALA MW 2011

  • 1. ALA Annual January 2011 San Diego QuestionPoint User Group Meeting
  • 2.
  • 3.
  • 4. Many channels, one reference service…
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. Library Name included in E-mail Sent from Policy Pages (to assist group admins)
  • 17.
  • 18.
  • 19.
  • 21.
  • 22. 24/7 Coop: Quality 52.1% 16% 26.6% 1.7% .8% 62.5% 19.6% 15.9% .2% 4.5%
  • 23.
  • 24. Best Practices for Link Placement http://www.oclc.org/us/en/services/brochures/214348usb_QuestionPoint_Link_Placement.pdf QuestionPoint wiki under “Promote Your Service” Or at www.oclc.org or www.questionpoint.org , under promoting QuestionPoint sections
  • 25.
  • 26. Keep up to date with QuestionPoint! QuestionPoint blog http://questionpoint.blogs.com QuestionPoint wiki http://wiki.questionpoint.org
  • 27.

Notas del editor

  1. Libraries all over the world use QuestionPoint to reach out to users and manage reference more effectively.
  2. As an aid to quick turnaround for a comment or request for correction or update regarding a library’s policy page, the e-mail sent to the contact from the Policy Pages module includes the institution’s name and ID. This will enable group administrators who are the contact for all libraries in the group to quickly determine who needs to be notified to make changes or to make those changes him or herself in the correct library account.
  3. These were the top three for Question 5, in which we asked them to rate 16 various features or initiatives. Slide 26 returns to the themes of this slide.
  4. Graphical view of satisfaction with quality. We did have lots of suggestions for improving the quality; most focused on more and regular training.
  5. From many, many comments received, these concerns have worked their way to the top of the pile.