SlideShare una empresa de Scribd logo
1 de 27
ALA Annual  January 2011 San Diego QuestionPoint  User Group Meeting
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QuestionPoint Community ,[object Object],[object Object],[object Object],[object Object],See the QP monthly report in the blog!
Many channels, one reference service…
Recent changes:  September - December 2010 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Queue Roll Up ,[object Object]
Primary queue no longer automatically monitored ,[object Object],[object Object],[object Object],[object Object]
Queue Closing ,[object Object]
Wait messages for chat queues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wait Messages
Ask Module ,[object Object],[object Object]
Admin module: Account creation defaults ,[object Object],[object Object]
Policy Pages:  New Fields! ,[object Object],[object Object],[object Object],[object Object],[object Object]
New Policy Page fields ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Policy Pages ,[object Object],[object Object]
Library Name included in E-mail Sent from Policy Pages (to assist group admins)
Qwidget Roll Up program ,[object Object],[object Object],[object Object],[object Object],[object Object]
Qwidget Pilot next steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QuestionPoint Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QuestionPoint feature usage
More survey results:  Helping set our priorities ,[object Object],[object Object],[object Object]
24/7 Coop:  Quality  52.1% 16% 26.6% 1.7% .8% 62.5% 19.6% 15.9% .2% 4.5%
Major concerns from survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Practices  for Link Placement http://www.oclc.org/us/en/services/brochures/214348usb_QuestionPoint_Link_Placement.pdf QuestionPoint wiki under “Promote Your Service” Or at  www.oclc.org  or  www.questionpoint.org , under promoting QuestionPoint sections
What’s Next ,[object Object],[object Object]
Keep up to date with QuestionPoint! QuestionPoint blog http://questionpoint.blogs.com QuestionPoint wiki http://wiki.questionpoint.org
Discussion Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Más contenido relacionado

Similar a QP user group ALA MW 2011

QP User Group, ACRL 2011
QP User Group, ACRL 2011QP User Group, ACRL 2011
QP User Group, ACRL 2011
OCLC
 
August 2011 final
August 2011 finalAugust 2011 final
August 2011 final
OCLC
 
E:\Presentations From Speakers\Judy Still Qp Co Fhe2010
E:\Presentations From Speakers\Judy Still   Qp Co Fhe2010E:\Presentations From Speakers\Judy Still   Qp Co Fhe2010
E:\Presentations From Speakers\Judy Still Qp Co Fhe2010
Leo Appleton
 
14 dec terry madgwick wts presentation
14 dec terry madgwick wts presentation14 dec terry madgwick wts presentation
14 dec terry madgwick wts presentation
Socitm
 
Qp update germany 2010
Qp update   germany 2010Qp update   germany 2010
Qp update germany 2010
OCLC
 
Why Our Library Is Particpating In The Project
Why Our Library Is Particpating In The ProjectWhy Our Library Is Particpating In The Project
Why Our Library Is Particpating In The Project
milloca
 
OCLC Update
OCLC UpdateOCLC Update
OCLC Update
kramsey
 
Triage in the Digital Age, by Mary Beth Weber and Gracemary Smulewitz
Triage in the Digital Age, by Mary Beth Weber and Gracemary Smulewitz Triage in the Digital Age, by Mary Beth Weber and Gracemary Smulewitz
Triage in the Digital Age, by Mary Beth Weber and Gracemary Smulewitz
Charleston Conference
 

Similar a QP user group ALA MW 2011 (20)

QP User Group, ACRL 2011
QP User Group, ACRL 2011QP User Group, ACRL 2011
QP User Group, ACRL 2011
 
QuestionPoint ALA 2008 User Group Presentation
QuestionPoint ALA 2008 User Group PresentationQuestionPoint ALA 2008 User Group Presentation
QuestionPoint ALA 2008 User Group Presentation
 
Chapter & National Databases - Do or Don't They Interface
Chapter & National Databases - Do or Don't They InterfaceChapter & National Databases - Do or Don't They Interface
Chapter & National Databases - Do or Don't They Interface
 
August 2011 final
August 2011 finalAugust 2011 final
August 2011 final
 
Six important factors to consider before choosing a technology jon solomon
Six important factors to consider before choosing a technology   jon solomonSix important factors to consider before choosing a technology   jon solomon
Six important factors to consider before choosing a technology jon solomon
 
Live Customer Webinar: Everything You Ever Wanted to Know about Nurture Strea...
Live Customer Webinar: Everything You Ever Wanted to Know about Nurture Strea...Live Customer Webinar: Everything You Ever Wanted to Know about Nurture Strea...
Live Customer Webinar: Everything You Ever Wanted to Know about Nurture Strea...
 
E:\Presentations From Speakers\Judy Still Qp Co Fhe2010
E:\Presentations From Speakers\Judy Still   Qp Co Fhe2010E:\Presentations From Speakers\Judy Still   Qp Co Fhe2010
E:\Presentations From Speakers\Judy Still Qp Co Fhe2010
 
Demand-Driven Acquisitions: New Tools and Strategies for Long-Term Management
Demand-Driven Acquisitions: New Tools and Strategies for Long-Term ManagementDemand-Driven Acquisitions: New Tools and Strategies for Long-Term Management
Demand-Driven Acquisitions: New Tools and Strategies for Long-Term Management
 
What's New for Libraries at TechSoup.pdf
What's New for Libraries at TechSoup.pdfWhat's New for Libraries at TechSoup.pdf
What's New for Libraries at TechSoup.pdf
 
How Libraries Evolve. A Survey of Two Industrial Companies and an Open-Source...
How Libraries Evolve. A Survey of Two Industrial Companies and an Open-Source...How Libraries Evolve. A Survey of Two Industrial Companies and an Open-Source...
How Libraries Evolve. A Survey of Two Industrial Companies and an Open-Source...
 
14 dec terry madgwick wts presentation
14 dec terry madgwick wts presentation14 dec terry madgwick wts presentation
14 dec terry madgwick wts presentation
 
Qp update germany 2010
Qp update   germany 2010Qp update   germany 2010
Qp update germany 2010
 
Live Support Chatbot
Live Support ChatbotLive Support Chatbot
Live Support Chatbot
 
Why Our Library Is Particpating In The Project
Why Our Library Is Particpating In The ProjectWhy Our Library Is Particpating In The Project
Why Our Library Is Particpating In The Project
 
NEBASE Hour - July 2008 - What's New in WorldCat Resource Sharing?
NEBASE Hour - July 2008 - What's New in WorldCat Resource Sharing?NEBASE Hour - July 2008 - What's New in WorldCat Resource Sharing?
NEBASE Hour - July 2008 - What's New in WorldCat Resource Sharing?
 
Keeping up with the Joneses - SPS San Diego 2018
Keeping up with the Joneses  - SPS San Diego 2018Keeping up with the Joneses  - SPS San Diego 2018
Keeping up with the Joneses - SPS San Diego 2018
 
Tech Tools To Help Manage Info Overload - Kathleen Brockel's presentation
Tech Tools To Help Manage Info Overload - Kathleen Brockel's presentationTech Tools To Help Manage Info Overload - Kathleen Brockel's presentation
Tech Tools To Help Manage Info Overload - Kathleen Brockel's presentation
 
OCLC Update
OCLC UpdateOCLC Update
OCLC Update
 
Triage in the Digital Age, by Mary Beth Weber and Gracemary Smulewitz
Triage in the Digital Age, by Mary Beth Weber and Gracemary Smulewitz Triage in the Digital Age, by Mary Beth Weber and Gracemary Smulewitz
Triage in the Digital Age, by Mary Beth Weber and Gracemary Smulewitz
 
Microsoft Program Offerings for Libraries February 2022
Microsoft Program Offerings for Libraries February 2022Microsoft Program Offerings for Libraries February 2022
Microsoft Program Offerings for Libraries February 2022
 

Más de OCLC (10)

Aug 11 user group
Aug 11 user groupAug 11 user group
Aug 11 user group
 
National VR discussion
National VR discussionNational VR discussion
National VR discussion
 
QuestionPoint user group June 2010
QuestionPoint user group June 2010QuestionPoint user group June 2010
QuestionPoint user group June 2010
 
QP Virtual User Group February 2010
QP Virtual User Group February 2010QP Virtual User Group February 2010
QP Virtual User Group February 2010
 
QP User Group at ALA MW 2010
QP User Group at ALA MW 2010QP User Group at ALA MW 2010
QP User Group at ALA MW 2010
 
Ala 09 Best Practices Connaway Radford Final
Ala 09 Best Practices Connaway Radford FinalAla 09 Best Practices Connaway Radford Final
Ala 09 Best Practices Connaway Radford Final
 
Tagge
TaggeTagge
Tagge
 
Join247vc
Join247vcJoin247vc
Join247vc
 
2009 Spring User Group C B Final Final
2009 Spring User Group  C B Final Final2009 Spring User Group  C B Final Final
2009 Spring User Group C B Final Final
 
QuestionPoint ALA MidWinter 2009 User Group
QuestionPoint ALA MidWinter  2009 User GroupQuestionPoint ALA MidWinter  2009 User Group
QuestionPoint ALA MidWinter 2009 User Group
 

Último

Spellings Wk 3 English CAPS CARES Please Practise
Spellings Wk 3 English CAPS CARES Please PractiseSpellings Wk 3 English CAPS CARES Please Practise
Spellings Wk 3 English CAPS CARES Please Practise
AnaAcapella
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
heathfieldcps1
 

Último (20)

FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024
 
SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptxSKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
 
General Principles of Intellectual Property: Concepts of Intellectual Proper...
General Principles of Intellectual Property: Concepts of Intellectual  Proper...General Principles of Intellectual Property: Concepts of Intellectual  Proper...
General Principles of Intellectual Property: Concepts of Intellectual Proper...
 
Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptxUnit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptx
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.ppt
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdfHoldier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdf
 
Spellings Wk 3 English CAPS CARES Please Practise
Spellings Wk 3 English CAPS CARES Please PractiseSpellings Wk 3 English CAPS CARES Please Practise
Spellings Wk 3 English CAPS CARES Please Practise
 
Sociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning ExhibitSociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning Exhibit
 
ComPTIA Overview | Comptia Security+ Book SY0-701
ComPTIA Overview | Comptia Security+ Book SY0-701ComPTIA Overview | Comptia Security+ Book SY0-701
ComPTIA Overview | Comptia Security+ Book SY0-701
 
How to Give a Domain for a Field in Odoo 17
How to Give a Domain for a Field in Odoo 17How to Give a Domain for a Field in Odoo 17
How to Give a Domain for a Field in Odoo 17
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
Spatium Project Simulation student brief
Spatium Project Simulation student briefSpatium Project Simulation student brief
Spatium Project Simulation student brief
 
Understanding Accommodations and Modifications
Understanding  Accommodations and ModificationsUnderstanding  Accommodations and Modifications
Understanding Accommodations and Modifications
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
 
How to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSHow to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POS
 

QP user group ALA MW 2011

  • 1. ALA Annual January 2011 San Diego QuestionPoint User Group Meeting
  • 2.
  • 3.
  • 4. Many channels, one reference service…
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. Library Name included in E-mail Sent from Policy Pages (to assist group admins)
  • 17.
  • 18.
  • 19.
  • 21.
  • 22. 24/7 Coop: Quality 52.1% 16% 26.6% 1.7% .8% 62.5% 19.6% 15.9% .2% 4.5%
  • 23.
  • 24. Best Practices for Link Placement http://www.oclc.org/us/en/services/brochures/214348usb_QuestionPoint_Link_Placement.pdf QuestionPoint wiki under “Promote Your Service” Or at www.oclc.org or www.questionpoint.org , under promoting QuestionPoint sections
  • 25.
  • 26. Keep up to date with QuestionPoint! QuestionPoint blog http://questionpoint.blogs.com QuestionPoint wiki http://wiki.questionpoint.org
  • 27.

Notas del editor

  1. Libraries all over the world use QuestionPoint to reach out to users and manage reference more effectively.
  2. As an aid to quick turnaround for a comment or request for correction or update regarding a library’s policy page, the e-mail sent to the contact from the Policy Pages module includes the institution’s name and ID. This will enable group administrators who are the contact for all libraries in the group to quickly determine who needs to be notified to make changes or to make those changes him or herself in the correct library account.
  3. These were the top three for Question 5, in which we asked them to rate 16 various features or initiatives. Slide 26 returns to the themes of this slide.
  4. Graphical view of satisfaction with quality. We did have lots of suggestions for improving the quality; most focused on more and regular training.
  5. From many, many comments received, these concerns have worked their way to the top of the pile.