An overview of The Bounce - how Redville helps teams stay focused and high performing during change.

1. The Bounce™
A Program for building
individual, organizational, and
leadership resilience
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2. Why Waste a Good Crisis?
W henever there is a change, there is a loss… loss always brings about some
and
degree of grief reaction.”
e each have unique capacities to respond to change and stress …
these responses form a continuum from being depleted and
immobilized – to coping – to thriving.
esilience enables The Bounce™ so that we recover faster and are
better equipped to find advantage in challenging situations
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3. Having The Bounce™ is critical
• First and foremost we need to get back on track as
quickly as possible – to regain productivity
• Then we are able to find new ways of doing things,
to find new opportunities -- to gain significant
competitive edge
• Consider the following …
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4. Change occurs all the time
• Personal change in circumstances (illness, family
issues, financial stress)
• Organizational changes (new CEO, new structure,
improvement projects, new systems)
• Prolonged stressful environment (company sale or
merger, economic downturn, new product launch,
succession uncertainties)
• Major stressful event (downsizing, a safety or
environmental incident, bad debt or loss, failed
new product)
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5. When change occurs, our focus is on
regaining our equilibrium and productivity.
Business
as usual The change
Finding
the advantage
Dealing with the change
and regaining productivity
Immobilized
The faster you get your Bounce back, the faster you can
regain productivity AND start finding the advantage in your
new reality
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6. A resilient person
• Regains balance and keeps going despite adversity
• Understands their own strengths and abilities
• Has confidence in their ability to persevere because they have
done so before
• Anticipates change and challenges
• Finds meaning amidst confusion and tumult
• Don’t feel pressure to conform but take pleasure in being
unique
• They are willing to go it alone if necessary
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7. How do you get
The Bounce TM
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8. Why does individual resilience
matter to an organization?
Business
as usual The change
Finding
the advantage
Dealing with the change
T he D ead Z one and regaining productivity
L ost time and productivity
Immobilized
Resilient individuals move through this dead zone more
quickly – and sometimes predict it’s coming and avoid it all
together – they are resistant
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9. The Cost of Poor Resilience
• Absenteeism • Underutilized production
capacity
• Presenteeism
• Cost of cleaning up mistakes
• Worker’s Compensation
• Lost opportunities
• Health Insurance Costs
• Low morale / poor customer
• Accidents and injuries
service
• Decreased Performance
• Lack of alignment and
• Low customer satisfaction inconsistent goals
• Low employee engagement • Duplicate efforts
• Low retention • Decisions not being made
Company specific items…
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10. One strategy is to wait for a change to
happen and then swing into action.
Or…
You could start to build employees’ and
leaders’ resilience as a risk management
strategy
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11. Just as we build our physical infrastructure, systems and
processes to withstand risk events, we must build a
resistant and resilient workforce in advance of risk events,
not simply in response to those events.
… this is called “building capacity”
Just as we manage the impacts events have on our
physical infrastructure, our systems and our work
processes, we must manage impacts on our people.
…..this is called “managing impacts”.
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12. Here’s how your organization will look once you
build resilience into your risk management
strategy
Business
as usual The change
Finding
the advantage
Reduced or eliminated
Dead Zone
A resilient organization gains advantage over time through being
able to simultaneously
•Deliver excellent performance against current goals
•Effectively innovate and adapt to rapid, turbulent changes in markets and
technologies
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13. resilient organization
as clarity of purpose
s forward thinking
as an environment characterized by support, trust, and open
communications
mploys people that are proactive and have personal openness
nd is able to:
reate structure, not dissolve it
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14. The leader’s role
Employees look to their leaders to demonstrate appropriate
responses and behaviors in times of change and stress. Leaders must
bounce quicker as individuals so that they can be effective in the eyes
of their followers. They help to pull employees out of immobility, back
up that productivity curve and towards the opportunities that exist.
 Focus on the future
 Promote the vision
 Increase your communication effort
 Demonstrate unwavering commitment
 Involve everyone
 Provide a living example
 Don’t trust loyalty – re-engage people
 Make Structural and administrative changes
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15. How do you get The Bounce TM ?
Redville has tools and techniques to help you build your
resilience capacity…. For individuals, leaders and for the whole
organization
The payoff is….
•Reduced absenteeism
•Higher capacity utilization (less downtime)
•Lower personnel costs for risk recovery activities
•Faster to market advantage
•Higher morale, employee engagement, employee retention
•Greater alignment
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16. Elements of our Resilience
Programs
orkshops for groups of individuals on the impact of change and the
building blocks of resilience
– Individual and team resilience assessments
– Debrief and action planning in a group setting
– Individual and one:one support from HR or Manager
ptional one:one coaching on all aspects of a personal resilience
building program
upport of HR business partners and leaders on their role in
building / sustaining a resilient workforce
– Coaching a resilient workforce
– Systemic solutions
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upport to the leadership team on building a resilient organization