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Know what your customers want without expensive market research Alok Ramsisaria , VP Operations Regalix Inc. Mar 11, 2009
Presenter – Alok Ramsisaria © 2009 Confidential | Think Innovation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Media Monitoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation
Whose online? © 2009 Confidential | Think Innovation Source: Different sites as of 15 Jan 2009, sourced from Octane Corporation Report Number of Internet Users in the United States - 208 Million people  Source: Click Z  Type Site Statistics Social Network Facebook 150 million active users Fastest Growing segment is 25 years or older 2.6 million minutes used per day  MySpace 300 Million accounts 110 Million Active users per month 1.5 billion images on MySpace Social Network (Professional) LinkedIn 30 million users 7% C-Level Executives 6.6% EVP/VP 16% Senior manager 18% Middle manager  Rich Media Flickr Over 2 billion images  YouTube 5 billion U.S. video views a month 51% of users visit YouTube weekly or more 52% of 18-34 year olds share videos often  Micro-Blog Twitter 200,000 Active Users Per week 3 million messages per day
What are they doing online? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation Source:  Groundswell by top analysts Charlene Li and Josh Bernoff at Forrester Research, circa 2007
What matters online? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation Source:  Insights from Pew Internet and American Life project, quoted in Octane Corporation Report
Why Media Monitoring is a good way to do Market Research? © 2009 Confidential | Think Innovation Functions Solutions to issues like Reputation Management What do people think about my products/services? What do people think about competing products/services? Product Marketing What feature in my offering are people talking about What features in the competitions offering are hot? What features in the competitions offering is really bad? Channel Marketing What channels are competitors advertising on? What sites seem to have the most traffic? Engineering What are the issues people are facing in real life? What do customers and prospects like/dislike about competitors products? Inside Sales Who are the disgruntled customers that I can target? What can I tell people about the competition that will position my products better? Marketing What are the hot topics people are discussing? What messages are closer to current conversations? Regulatory issues and Compliance What laws affect my product in different geographies? E.g. eco legislation that makes it cheaper to make electric cars in Norway vs Sweden.
Who is doing it? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation
Sample Dashboard © 2009 Confidential | Think Innovation
How do I get started? © 2009 Confidential | Think Innovation
What do I measure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation
Strategy for every (Business) Goal ,[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation
Aligning Media monitoring with Business goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation Metric Month 1 Month 6 Registered Users 36 1200 New Topics 36 230 Posts 83 820 Views 1898 106334
Aligning Media monitoring with business goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation
Aligning Media monitoring with business goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation
Aligning Media monitoring with business goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation
Case Study – Worlds Leading Bank – Geography India
Case Study 1 – Worlds Leading Bank ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 Confidential | Think Innovation
The Business Case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About Regalix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2009 confidential | Think Innovation
Thank You! Learn more about Regalix at: www.regalix.com Contact: Alok Ramsisaria VP Operations Email:  [email_address] com © 2009 Confidential | Think Innovation

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Webinar:Know what your Customers want without investing in Market Research

  • 1. Know what your customers want without expensive market research Alok Ramsisaria , VP Operations Regalix Inc. Mar 11, 2009
  • 2.
  • 3.
  • 4. Whose online? © 2009 Confidential | Think Innovation Source: Different sites as of 15 Jan 2009, sourced from Octane Corporation Report Number of Internet Users in the United States - 208 Million people Source: Click Z Type Site Statistics Social Network Facebook 150 million active users Fastest Growing segment is 25 years or older 2.6 million minutes used per day MySpace 300 Million accounts 110 Million Active users per month 1.5 billion images on MySpace Social Network (Professional) LinkedIn 30 million users 7% C-Level Executives 6.6% EVP/VP 16% Senior manager 18% Middle manager Rich Media Flickr Over 2 billion images YouTube 5 billion U.S. video views a month 51% of users visit YouTube weekly or more 52% of 18-34 year olds share videos often Micro-Blog Twitter 200,000 Active Users Per week 3 million messages per day
  • 5.
  • 6.
  • 7. Why Media Monitoring is a good way to do Market Research? © 2009 Confidential | Think Innovation Functions Solutions to issues like Reputation Management What do people think about my products/services? What do people think about competing products/services? Product Marketing What feature in my offering are people talking about What features in the competitions offering are hot? What features in the competitions offering is really bad? Channel Marketing What channels are competitors advertising on? What sites seem to have the most traffic? Engineering What are the issues people are facing in real life? What do customers and prospects like/dislike about competitors products? Inside Sales Who are the disgruntled customers that I can target? What can I tell people about the competition that will position my products better? Marketing What are the hot topics people are discussing? What messages are closer to current conversations? Regulatory issues and Compliance What laws affect my product in different geographies? E.g. eco legislation that makes it cheaper to make electric cars in Norway vs Sweden.
  • 8.
  • 9. Sample Dashboard © 2009 Confidential | Think Innovation
  • 10. How do I get started? © 2009 Confidential | Think Innovation
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Case Study – Worlds Leading Bank – Geography India
  • 18.
  • 19.
  • 20.
  • 21. Thank You! Learn more about Regalix at: www.regalix.com Contact: Alok Ramsisaria VP Operations Email: [email_address] com © 2009 Confidential | Think Innovation