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Eiwp conf presentation scott thor
1. Is it
Friday
yet?
Organizational Leadership Success:
Does greater emotional intelligence lead to higher work
engagement?
Emotional Intelligence in the Workplace Conference
Ashridge Business School
Hertfordshire, United Kingdom
May 29 – 31, 2013
Dr. Scott Thor
Bakersfield, CA USA
I love
Mondays!
Disengaged
Emotional
Intelligence?
Highly Engaged
2. Lack of Engagement is Costly
1. Rivera, A., & Flinck, J. (2011). Employee-led, employee engagement in the federal government: SAMHSA peoplefirst. Advances in Developing Human Resources, 13(4), 479-493.
2. Gallup Consulting (2008). Employee engagement: What’s your employee engagement ratio? Retrieved from http://www.gallup.com
3. Towers Perrin/Towers Watson (2003). Working today: Understanding what drive employee engagement. Retrieved from http://www.towerswatson.com
4. Wagner, R., & Harter, J. K. (2006). 12: The elements of great managing. New York, NY: Gallup Press.
18 – 30%
Disengaged2,3,4
11 – 30%
Highly Engaged2,3,4
$300+ Billion / Year1,2
Personal Impact
Societal Impact
Theft
Turnover
Profitability
Productivity
Absenteeism
Customer Satisfaction
3. Lit Review / Hypothesis
Vigor Dedication Absorption Work Engagement
Manager
Recognition
External Factors1,2,3
Learning Resources
Internal Factors
Emotional
Intelligence?
Emotional
Intelligence
Work
Engagement
+
Primary Hypothesis
+ + =
1. Gallup Consulting (2008). Employee engagement: What’s your employee engagement ratio? Retrieved from http://www.gallup.com
2. Towers Perrin/Towers Watson (2003). Working today: Understanding what drive employee engagement. Retrieved from http://www.towerswatson.com
3. Wagner, R., & Harter, J. K. (2006). 12: The elements of great managing. New York, NY: Gallup Press.
4. Methodology
5,187 Participants
US & Canada
61%
39%
61% Mgmt
33% Employee
Emotional Intelligence – Assessing Emotions Scale1
33 Item Survey
Identify, Understand, Utilize, & Manage Emotions
Self Assessment “strongly disagree” to “strongly agree”
0 – 165 EI Score
Work Engagement – Utrecht Work Engagement Scale2
17 Item Survey
Vigor, Dedication, & Absorption
Self Assessment “never” to “always, every day”
0 – 6 WE Score
1. Schutte, N. S., Malouff, J. M., & Bhullar, N. (2009). The assessing emotions scale. In C. Stough, D. Saklofske, & J. Parker (Eds.), The assessment of emotional intelligence (pp. 119-135). New York, NY: Springer Publishing.
2. Schaufeli, W., Bakker, A., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716.
5. Secondary Hypotheses
Primary Hypotheses
Research Results
Emotional
Intelligence
Work
Engagement
r = .416, p < .001
R2 = 17.3%, p < .001
Managing
Emotions
Work
Engagement
r = .475, p < .001
R2 = 22.6%, p < .001
EI Effect No Effect
Gender X
Age X
Education X
Org Level X
WE Effect No Effect
Gender X
Age X
Education X
Org Level X
Tenure X
6. Digging Deeper – Managing Emotions
“Toxic” Work Environment
Emotions are a powerful source of energy for action!
+ Energy - Energy
Tapping into positive emotions – able to stay open minded
and have greater self-control
Positively charged work environment – leads to greater
engagement
7. Implications for practice…so what?
Tactics to Help
Manage Emotions
Emotional Journal
or Blog
Exercise – Physical
Activity
Routine “Clarity”
Breaks
Emotional Mind Map
Who? What? When? Where?