1. 5/16/2015 Bank Of America Job ­ Customer Assistance Associate/Collector 1 ­ Card Services ­ Phoenix, AZ ­ Start 07/06/15 , Phoenix, AZ, United States
http://careers.bankofamerica.com/job­detail/1500024410/united­states/us/customer­assistance­associate­collector­1­card­services­phoenix­az­start­07­06­15 1/3
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Phoenix, AZ, United States
Job number: 1500024410
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Job description
The Collector I works in the Collections and Recovery Operations environment and is typically aligned with
routine inbound or outbound collections calling processes. This role can work in any stage of delinquency
and frequently requires guidance on non­routine situations. Primary responsibilities are collections, customer
servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts
delinquent, charged­off, or high­risk customers in order to secure payment and determine reason for
delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to
establish full balance repayment plans or settlements. Works an established list of accounts on an
automated collections system and/or auto­dialer. This person can resolve routine billing inquiries and
negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on
account terms and alternate payment programs and methods. Navigates a computerized data entry system
and other relevant applications while staying within our regulatory and compliance guidelines within
Collections.
Qualifications
Card Services Required Skills:
Customer Assistance Associate/Collector 1 - Card Services -
Phoenix, AZ - Start 07/06/15
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2. 5/16/2015 Bank Of America Job ­ Customer Assistance Associate/Collector 1 ­ Card Services ­ Phoenix, AZ ­ Start 07/06/15 , Phoenix, AZ, United States
http://careers.bankofamerica.com/job­detail/1500024410/united­states/us/customer­assistance­associate­collector­1­card­services­phoenix­az­start­07­06­15 2/3
Excellent oral and written communication skills
Strong negotiation skills
Excellent organizational skills
Ability to multi­task
Must be able to work in teams
Self­motivated and results­oriented
Desired Skills:
Previous Collection experience
College degree desired, but not required
Desire to resolve customer issues a must
Posting Date: 05/06/2015
Location: US­AZ­Phoenix
Travel: No
Full / Part­time: Fulltime
Hours Per Week: 40.00
Shift: 2nd Shift
Weekly Schedule: 4x10 Wednesday­Friday 10am­9pm and Saturday 7am­6pm
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3. 5/16/2015 Bank Of America Job ­ Customer Assistance Associate/Collector 1 ­ Card Services ­ Phoenix, AZ ­ Start 07/06/15 , Phoenix, AZ, United States
http://careers.bankofamerica.com/job­detail/1500024410/united­states/us/customer­assistance­associate­collector­1­card­services­phoenix­az­start­07­06­15 3/3
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