This document discusses how businesses are increasingly using social technologies to engage employees, customers, and partners. It argues that social platforms fit existing business cultures by allowing knowledge to be shared openly through conversations and collaboration, rather than requiring top-down documentation. Such platforms expose an organization's entire network and knowledge, including both explicit knowledge stored in documents and tacit knowledge shared in real-time interactions. They provide value both for individuals through improved collaboration and efficiency, and for businesses through increased innovation, engagement, and faster onboarding of new employees.
Jive is the communication and collaboration platform for modern, mobile business. And it does three key things:First of all it helps you engage, train and align your workforce with our portal capabilities. Second, it drives employee productivity with our social collaboration capabilities. And third, it helps engage and support your customers and partners with our external communities. And across all of this, we make it possible to integrate and extend the platform so you deliver a great experience to your users as well as fit into your current and future technology stack.
Knowledge Management context of:Hearts & Minds, not just Fingers – the most valuable knowledge is in people’s heads not what they write and they share that through personal interactionTime - just in time not just in caseLive - knowledge should not be an aged artefact but rather a living, breathing, vibrant, deliverable capabilityValue - knowledge provides business value if it is reused. Having a large quantity of artefacts that are not reused is of no value to anyone
Sharing is a basic human trait:People by their nature like to share - but they do this through personal contact with other peopleKM does not need 'culture change', approaches need to reflect the culture of the organisationConnecting people and forming conversations and communities around activities is part of the human social fabricStand in the shoes of the individual and think 'what is in it for me' and base explanations on this perspective
The story with this graphic is as follows:When a client/ customer comes to your organisation they expect the knowledge of your organisation to be delivered by each and every person.The reality is that each person has a limited personal network and the resources (be they communities, specialists, people) they know of are a subset of the whole. Their slice of the pizza is relatively smallIf the person is a ‘new joiner’ their slice of the pizza is even smaller, possibly with only access to the corporate intranetThe objective of Knowledge Management, enabled by Social Technologies is to make available/ visible the People, Specialists, Communities, and System/ Resources available across the organisationIs this about adding business value - AbsolutelyBasic tennants of business value:Effective team members - based on the strength, growth and sustainability of their personal networkFinding the people with requisite skills and experienceLearning and developing people in the context of a topicFinding exemplar experiences whether in conversations, documents, communities that I know have authority/ credibilityProviding a forum for teams to coalesce and work togetherAccelerate innovationProvide value to each individual - manage the pennies as they become pounds
Making it relevant to you and asking questions:Find the person, ask them specifically – solves the “You don’t know what you know until you’re asked: problem – all about point in time and contextContribute to an already existing thread
Authority:Network effectLikes, ratings, commentsSharing & developing knowledgeCoPs (example)Social learningSpecific projects - bids, projects, developing material
Locating someone who knows: Expertise search and profiles – in Jive you don’t only get self-declared expertise, you also get expertise endorsements and more importantly emerging experts where it’s clear from their body of work (working out loud?) that they know about this