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5   Social Media Things to Keep off Your  “Ugh-we-should-have-done-that”  List Lindsay Lebresco – Social Media Manager, Lilly Pulitzer
And we should listen to you because… ,[object Object],[object Object],[object Object],[object Object],Because I’m adventurous? Because I met  this guy once? ‘ Cause my kids are super cute?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 2 3 4 5
1
Listen  Read Follow Watch Use  Listen
Things to listen for… Community Lexicon
Things to listen for… Opportunities to engage with or service customers
Things to listen for… Community “Memes”
Things to listen for… Community venues
TODAY TOMORROW Hate + your brand name
2
Set your  goals , create your  strategy  and  plan .
 
[object Object],[object Object],[object Object],[object Object],EXAMPLE
[object Object],[object Object],[object Object],[object Object],EXAMPLE
You’ve planned. You know social media will  help you meet your goals. You’ve listened .  There’s a place for your voice.
Ready to dive in? No pressure, but you  do  know they’ll be watching, right?
3
Choose your Social Media  team  wisely
Is this person relatable to my target audience?  Ask these questions: Are they authentic & trustworthy?  How about likable? Are they passionate about your business? Are they natural users of social media? How well do they know your brand & products? Are they committed to having a  conversation ? Can they rally?
OH HELL YES!   WHO CARES Has been on Facebook since it was only for college students Has a bad ass smartphone Knows what 2 words comprise the term “blog” Follows Conan O'Brien on Twitter Helped their uncle start a Facebook page for his pest control company They’re younger than you… and much “hipper”  Can text 100 words a minute Mulit-tasker & solid project management skills Seeks out new opportunities in social & stays on top of what’s happening in the industry Experience in using social media platforms personally; ideally has used it for business Team player and is comfortable working cross-functionally  Has a background in communications & has good writing skills Strategic thinker but tactical executer             
Identify their responsibilities: report by Jeremiah Owyang of Altimeter Group. Infographic by Voltier Creative
4
Create a Social Media  Policy
PrinciplesPolicies  Guidelines
Roll it out… New hire info packets Company meetings (BRING PIZZA) Manager sessions ,[object Object],[object Object],[object Object]
5
Train & develop  your team
Formal training Continuing education Trade Media reading & circulation Competitor  & trade tracking
Monthly team meetings Incentivized participation Recognition for achievement
 

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Lindsay lebresco

  • 1. 5 Social Media Things to Keep off Your “Ugh-we-should-have-done-that” List Lindsay Lebresco – Social Media Manager, Lilly Pulitzer
  • 2.
  • 3.
  • 4. 1
  • 5. Listen Read Follow Watch Use Listen
  • 6. Things to listen for… Community Lexicon
  • 7. Things to listen for… Opportunities to engage with or service customers
  • 8. Things to listen for… Community “Memes”
  • 9. Things to listen for… Community venues
  • 10. TODAY TOMORROW Hate + your brand name
  • 11. 2
  • 12. Set your goals , create your strategy and plan .
  • 13.  
  • 14.
  • 15.
  • 16. You’ve planned. You know social media will help you meet your goals. You’ve listened . There’s a place for your voice.
  • 17. Ready to dive in? No pressure, but you do know they’ll be watching, right?
  • 18. 3
  • 19. Choose your Social Media team wisely
  • 20. Is this person relatable to my target audience? Ask these questions: Are they authentic & trustworthy? How about likable? Are they passionate about your business? Are they natural users of social media? How well do they know your brand & products? Are they committed to having a conversation ? Can they rally?
  • 21. OH HELL YES! WHO CARES Has been on Facebook since it was only for college students Has a bad ass smartphone Knows what 2 words comprise the term “blog” Follows Conan O'Brien on Twitter Helped their uncle start a Facebook page for his pest control company They’re younger than you… and much “hipper” Can text 100 words a minute Mulit-tasker & solid project management skills Seeks out new opportunities in social & stays on top of what’s happening in the industry Experience in using social media platforms personally; ideally has used it for business Team player and is comfortable working cross-functionally Has a background in communications & has good writing skills Strategic thinker but tactical executer             
  • 22. Identify their responsibilities: report by Jeremiah Owyang of Altimeter Group. Infographic by Voltier Creative
  • 23. 4
  • 24. Create a Social Media Policy
  • 26.
  • 27. 5
  • 28. Train & develop your team
  • 29. Formal training Continuing education Trade Media reading & circulation Competitor & trade tracking
  • 30. Monthly team meetings Incentivized participation Recognition for achievement
  • 31.  

Notas del editor

  1. Helps you participate
  2. Helps you participate
  3. - Send out an all-company e-mail asking employees who may be engaging on behalf of the company in social media to make you aware of what they are doing and hold on their activity until a formal policy is created & sent around
  4. It’s not enough to create the policy & e-mail it around and check the box- it needs to be rolled out to everyone.