1. SOFT SKILLS

2. INTRODUCTION
Soft skills have more to do with who we are than what we know.
Hard skills can be learned and perfected over time, soft skills are
more difficult to acquire and change.
The soft skills required for a doctor, for example, would be
empathy, understanding, active listening and a good bedside
manner.

3. WHAT IS SOFT SKILLS ?
Sociologists may use the term soft skills to describe a person's "EQ"
or " Emotional Intelligence Quotient" (as opposed to "IQ").
Soft skills are considered a complement to hard skills, which refer to
a person's knowledge and occupational skills.

4. TYPES OF SOFT SKILLS
The following Soft Skills Types can be distinguished:
o Informative, instructive, explanatory Soft Skills.
o Convincing, negotiating, decisive Soft Skills.
o Listening and monitoring Soft Skills.
o Communicative, socializing Soft Skills.

5. INFORMATIVE, INSTRUCTIVE, EXPLANATORY SOFT SKILLS
Use of presentation material, flip charts or a white board will support verbal
information.
 Sometimes questions provide information on the degree of resistance within
the audience.
Explanations to an audience is by way of a presentation.

6. CONVINCING, NEGOTIATING, DECISIVE SOFT SKILLS.
 Soft Skills are necessary.
The art is to know when to be convincing or decisive and when enough time
has been spent on negotiations.
It is not possible to convince people by treating them in an aggressive or
intimidating way.

7. LISTENING AND MONITORING SOFT SKILLS
Listening is not only a matter of using the ears; it is also a matter of using the
eyes.
Listening means concentrating on what people are telling, expressing an
interest in what they are saying, and ensuring that what is implied is, in fact,
understood.
So, ‘listening’ with the eyes is a way to ‘listen’ between the lines.

8. COMMUNICATIVE, SOCIALIZING SOFT SKILLS
This Soft Skills type is a combination of the previous ones.
Listening and speaking in a bi-directional way (interactively)
Socializing is seen as a medium and long-term investment.

9. SIX SOFT SKILLS EVERYONE NEEDS
Communication Skills
Teamwork and Collaboration
Adaptability
Problem Solving
Critical Observation
Conflict Resolution

10. SOME EXAMPLES OF SOFT SKILLS ARE:-
Interpersonal Skills
Participates as a member of the Team
Serves Client / Customers
Exercises Leadership
Negotiates
Works with cultural diversity

11. WHEN IT COMES TO SOFT SKILLS, SHOW -- DON'T TELL
Learn Soft Skills
Take a Course
Seek Mentors
Volunteer

12. SOFT SKILLS ARE SUBJECTIVE AND MAY OR MAY
NOT BE TRUE. THEY ARE OFTEN ASSOCIATED
WITH PERSONAL ATTRIBUTES AND CHARACTER.
SOME EXAMPLES INCLUDE:
Motivated team player
Strong communication skills
Time management
Organizational skills
Good with children
Reliable, responsible, committed

13. THANK YOU