2. INTRODUCTION
Soft skills have more to do with who we are than what we know.
Hard skills can be learned and perfected over time, soft skills are
more difficult to acquire and change.
The soft skills required for a doctor, for example, would be
empathy, understanding, active listening and a good bedside
manner.
3. WHAT IS SOFT SKILLS ?
Sociologists may use the term soft skills to describe a person's "EQ"
or " Emotional Intelligence Quotient" (as opposed to "IQ").
Soft skills are considered a complement to hard skills, which refer to
a person's knowledge and occupational skills.
4. TYPES OF SOFT SKILLS
The following Soft Skills Types can be distinguished:
o Informative, instructive, explanatory Soft Skills.
o Convincing, negotiating, decisive Soft Skills.
o Listening and monitoring Soft Skills.
o Communicative, socializing Soft Skills.
5. INFORMATIVE, INSTRUCTIVE, EXPLANATORY SOFT SKILLS
Use of presentation material, flip charts or a white board will support verbal
information.
Sometimes questions provide information on the degree of resistance within
the audience.
Explanations to an audience is by way of a presentation.
6. CONVINCING, NEGOTIATING, DECISIVE SOFT SKILLS.
Soft Skills are necessary.
The art is to know when to be convincing or decisive and when enough time
has been spent on negotiations.
It is not possible to convince people by treating them in an aggressive or
intimidating way.
7. LISTENING AND MONITORING SOFT SKILLS
Listening is not only a matter of using the ears; it is also a matter of using the
eyes.
Listening means concentrating on what people are telling, expressing an
interest in what they are saying, and ensuring that what is implied is, in fact,
understood.
So, ‘listening’ with the eyes is a way to ‘listen’ between the lines.
8. COMMUNICATIVE, SOCIALIZING SOFT SKILLS
This Soft Skills type is a combination of the previous ones.
Listening and speaking in a bi-directional way (interactively)
Socializing is seen as a medium and long-term investment.
9. SIX SOFT SKILLS EVERYONE NEEDS
Communication Skills
Teamwork and Collaboration
Adaptability
Problem Solving
Critical Observation
Conflict Resolution
10. SOME EXAMPLES OF SOFT SKILLS ARE:-
Interpersonal Skills
Participates as a member of the Team
Serves Client / Customers
Exercises Leadership
Negotiates
Works with cultural diversity
11. WHEN IT COMES TO SOFT SKILLS, SHOW -- DON'T TELL
Learn Soft Skills
Take a Course
Seek Mentors
Volunteer
12. SOFT SKILLS ARE SUBJECTIVE AND MAY OR MAY
NOT BE TRUE. THEY ARE OFTEN ASSOCIATED
WITH PERSONAL ATTRIBUTES AND CHARACTER.
SOME EXAMPLES INCLUDE:
Motivated team player
Strong communication skills
Time management
Organizational skills
Good with children
Reliable, responsible, committed
