1. Tristen D. Milliken
4000 East 8900 South, Price, UT 84501  (757) 755-5993  tristen.milliken@gmail.com
Information Technology Professional
Current U.S. Government Top Secret/SCI Security Clearance
Driven, technical, and detailed oriented IT professional with 5+ years experience providing technical
support in a software technology environment. Retired Enlisted from the United States Navy with 7
years as an Information Systems Technician. Extensive technical background in hardware, software,
networks, database, telecommunications, analyzing, troubleshooting, and policies and procedures
development. Strong ability to learn quickly and relate to others at all levels. Highly experienced in
customer-focused positions. Excellent written, oral, leadership, and people skills. Available for fulltime
position August 1, 2015.
Professional Work Experience
United States Navy – Naval Medical Center Portsmouth October 2012-Present
Tier II Technical Support Supervisor - Petty Officer Second Class Information Systems Technician
♦ Managed and supervised 40 work center personnel on the resolution of daily help desk tickets.
♦ Trained 90 technicians on applying diagnostic techniques to identify problems, investigate
causes, and recommend and implement solutions to correct common failures.
♦ Assigned, created, and resolved trouble tickets through the Oracle Remedy Ticketing System.
♦ Created Standard Operating Procedures for help desk troubleshooting on PC hardware,
Windows operating systems, and Microsoft Office/Outlook applications.
♦ Provided escalation management on customer’s issues from Tier I through Tier III technical
support.
♦ Coordinated a 2,500 computer life-cycle refresh, effectively interfacing with cross-functional
teams.
♦ Repaired Dell and HP computer hardware, and reimaged computers with Microsoft Windows XP
and Windows 7 software.
♦ Provided remote support and troubleshooting to technicians and end users.
♦ Daily customer interaction on tracking their issues and providing information on its escalation.
United States Navy – USS Dwight D. Eisenhower December 2008-October 2012
Communications Supervisor - Petty Officer Second Class Information Systems Technician
♦ Designed, installed, operated, and maintained state-of-the-art information systems technology
including local and wide area networks, mainframe, mini and microcomputer systems, and
associated peripheral devices.
♦ Operated and coordinated telecommunication systems including automated networks and the
full spectrum of data links and circuits.
♦ Transmitted, received, operated, monitored, controlled, and processed all forms of
telecommunications through various transmission media including global networks.
♦ Provided telecommunications and computer-related training and assistance to a wide variety of
personnel.
Technical Training
♦ High Frequency Radio Group Communications User (6 weeks)

2. Tristen D. Milliken
4000 East 8900 South, Price, UT 84501  (757) 755-5993  tristen.milliken@gmail.com
♦ Global Broadcasting System Communications Security User (3 weeks)
♦ Microsoft, Cisco, and Oracle software and hardware fundamentals, ADP, security, system
theory, and operation (24 weeks)
♦ Journeyman Communication Course (18 weeks)
♦ Digital Wideband Transmission System (DWTS) Operator (4 days)
♦ Digital Modular Radio (DMR) (4 days)
♦ Commercial Broadband Satellite Program (CBSP) Unit Level (12 days)
♦ Secure Voice Telecommunications (2 weeks)
♦ HIPPA Hospital Employee Training (3 days)
Qualifications
♦ Seven years technical experience with software, hardware, networks, databases, and desktop
troubleshooting
♦ Lean Six Sigma – White/Yellow/Green Belt (40 hours)
♦ Professional Leadership Training (14 hours)
♦ Department of Labor Employment Workshop (3 days)
♦ Proficient in Microsoft Windows XP and Windows 7 Enterprise troubleshooting
♦ Proficient in OS X systems
♦ Excellent ability to quickly learn new programs and systems
♦ Ability to multi-task in fast paced and high pressure environments
♦ Comfortable with working independently as well as in team environments
♦ Seven years experience in customer focused positions