10. COMPONENTS OF COMMUNICATION STIMULUS DESTINATION MESSAGE F I LTER MEDIUM FEEDBACK Based on – Shannon & Weaver model
11. COMPONENTS OF COMMUNICATION INTERNAL ORAL MESSAGES TELEPHONE INTERCOM MEETINGS / CONFERENCES PRESENTATIONS FACE TO FACE DISCUSSIONS WRITTEN REPORT GRAPHS / CHARTS E-MAIL FAX NOTICE MEMO NEWS LETTERS MINUTES FORMS / QUESTIONNAIRES INTRANET INTERNAL COMMUNICATION
12. COMPONENTS OF COMMUNICATION EXTERNAL ORAL MEETINGS CONFERENCES SEMINARS CONVERSATION TELEPHONE TELE CONFERENCE VIDEO CONFERENCE PRESENTATION WRITTEN BROCHURE INVITATION FORMS QUESTIONNAIRES PRESS RELEASE NEWS LETTER ADVERTISEMENT NOTICE GRAPH / CHART REPORT E-MAIL / FAX LETTERS INTERNET EXTERNAL COMMUNICATION
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14. COMMUNICATION CAN BE DIVIDED INTO : 10% WORDS – WHAT WE SAY 30% SOUNDS – TONE 60% BODY LANGUAGE – HOW WE SAY IT WHAT IS COMMUNICATION ?
22. AREAS OF COMMUNICATION AREAS OF COMMUNICATION INTERPERSONAL INTRAPERSONAL SMALL GROUP ORGANIZATIONAL PUBLIC MASS THINK REASON ANALYZE REFLECT DISCOVER RELATE INFLUENCE PLAY HELP SHARE INFORMATION GENERATE IDEAS SOLVE PROBLEMS HELP INCREASE PRODUCTIVITY RAIS MORALE INFORM PERSUADE INFORM PERSUADE ENTERTAIN INFORM PERSUADE ENTERTAIN
48. INTERPERSONAL COMMUNICATION BARRIERS Defensiveness National Culture Emotions Information Overload Interpersonal Communication Language Filtering Selective Perception
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60. ACTIVE LISTENING BEHAVIOURS Don't overtalk Ask questions Be empathetic Exhibit affirmative head nods and appropriate facial expressions Avoid distracting actions or gestures Make eye contact Paraphrase Avoid interrupting speaker Active Listening
61. Interpersonal Skills Writing Oral Presentation Simulations/Role plays Self Awareness Inventories Readings HOW MANAGERIAL SKILLS ARE TAUGHT
66. ULTRASPECTRA OPEN Academy Facebook.com/Ultraspectra Facebook.com/openacademy.isb Twitter.com/Ultraspectra Twitter.com/openacademyisb YouTube.com/user/ultraspectra YouTube.com/user/openacademy LinkedIn.com/in/Ultraspectra LinkedIn.com/in/openacademy Forum.ultraspectra.com
Notas del editor
This definition of communication is in your text. It is a correct definition. However, I would add “and understanding them”.
In addition to the general distortions identified in the communication process, managers face other barriers to effective communication as this diagram illustrates.
Active listening is enhanced by developing empathy with the sender—that is, by placing yourself in the sender’s position. Specific behaviours that active listeners demonstrate are listed in Exhibit 10.3 .
