1. Business Intelligence
Governance Model
Shared Services
Vinay Patange
Architecture Management

2. 1
Introduction
Who We Are: Facts and figures
 About 150 years old with Market Cap of USD$50 bn
 1700 branches, 5600 ATMs in more than 70 countries.
 Presence predominantly in Emerging Markets
 About 75,000 worldwide staff
 Technology Development in Singapore, Malaysia and India
 Singapore has about 6000 staff
 Leaders in Foreign Exchange Currencies (FX) in Emerging Market
Consumer
Banking
Wholesale Banking
Financial Markets
Core Banking

3. 2
BI Standard - Microstrategy
Business Challenges
 In excess of 400 users using
Excel and Access for reporting
and analytics
 Lack of EOD capability of
producing Accounting
Reports.
 Audit and Trail issues to
reconcile with Single Version
of Truth
 Non-existence of enterprise
wide operational reports for
many business functions
 No Common Metadata
BI Projects
 Finance and Accounting
 Operations and Back Office
 Market Risk
 Product Control
 Compliance
A NEED FOR BI SHARED SERVICE

4. 3
SHARED SERVICE
 Roadshows
 Business and IT Engagement Model
 Stakeholders and Sponsorship
 BI Leadership
 Challenges
– Funding
– Infrastructure Setup
– Resourcing
 Shared Service Strategy
– Deliver and Support
Dashboards and Canned
Reports
– Empower Power Users with
Web Professional and Analytics
M
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Y
B
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P
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GMR Re-engg
Martini
BPMS
CLIVE
Commission
Manager
COMPASS
FX Cash
MOPC
Trade Surveillance
Mreport Migration
(SPIRIT)
Daily Sales PnL
CMOD
(Web based UI)
Mail Groups
FILENET
(Web based UI)
Canned
Reports
Ad-hoc
Reports
Dashboards
GMR
Product Control
Middle Office
Operations
Front Office
FMBI Shared Service

5. 4
SHARED SERVICE
Architecture &
Infrastructure
Support
Administration
Data
Management
Analytics
FMBI
COE
· Metadata manager
· Production process
monitoring
· Capacity
management
· Object migration
· Change
administration
· Training program
· BI developer
· Project designer
· Data analyst
· BI Architect
· BI Developer
· BI Tester
· BI Administrator
· FM Architect
· BI Development
Lead
FMBI Shared
Services
Shared Service Model
 Shared service model incorporates
COE competency, Support and
Governance Committee
 Dimensions of Shared Service
 Architecture & Infrastructure
 Administration
 Analytics
 Support
 Data Management
 All Dimensions Bound by Governance

6. 5
BI GOVERNANCE
WHAT IS GOVERNANCE?
 Processes and controlling mechanism that engages IT and
Business Stakeholders while executing tactical projects and
keeping Strategic Initiatives in mind
WHY IS IT NEEDED?
 Reduce rework and development cycle time
 Bring delivery efficiency through sound decision making
 Realize ROI sooner than later by sharing and re-using resources

7. 6
COMPONENTS OF GOVERNANCE MODEL
Guiding Principles and Standards
Business Engagement Model
Funding Model
Roles, Responsibilities and Decision Making Matrix
Policies, Procedures & Communication Channels
Templates
–Project Estimates
–Report Specifications
–Object Management Guide
–Dashboard Design Guide
–Software and Service Procurement
… just to name a few

8. 7
BI GOVERNANCE
1A. Kickoff meeting between IT and
Stakeholders.
1B. Any change to existing reports or a new
development is requested by Business.
2. Gathering requirements from Stakeholders
and SMEs.
3. Preparing Project Requirement Document.
4. Creating Project Plan.
5. Creating Technology Readiness, Report
Specification Document, User Security
Matrix.
6. Report Development & Unit Testing
7. Creating SIT/UAT test cases, conduct SIT,
create object migration document, migrate
objects to UAT environment, conduct UAT.
8. Create user and application support guide,
change request. Prepare for Pre-Release
and Release Document.
9. Provide documentation for support
10. Just-in-Time Training for End Users.
Project Initiation
(Business – I.T. Engagement)
· Stakeholders & SME
· BI Delivery Manager
· BI Development Lead
· FM Architect
Requirement Gathering
· Stakeholders & SME
· BI Delivery Manager
· BI Development Lead
Initial Assessment
· Subject Matter Expert
· BI Development Lead
· BI Architect
$
$
$
Project Planning
· Subject Matter Expert
· BI Development Lead
· BI Architect
Analysis and Design
· BI Delivery Manager
· BI Development Lead
· FM & BI Architect
· Subject Matter Expert
· BI Developer
Development
· BI Architect
· BI Developer
Testing
· BI Development Lead
· BI Developer
· BI Tester
· Subject Matter Expert
Implementation & Support
· BI Development Lead
· BI Developer
· Subject Matter Expert
· BI Administrator
· BI Support Team
· Service Manager
1A
2
3
4
56
7
8 Change Request
1B
· Stakeholders & SME
· BI Delivery Manager
· BI Development Lead
· FM Architect

9. 8
BI GOVERNANCE – Responsibility Matrix
Business Stakeholders (Business)
Architect (IT)
BI Delivery Manager (IT)
Subject Matter Expert (Business)
Architect (IT)
BI Specialist (IT)
Infrastructure Engineer
BI Development Lead
BI Specialist
BI Developer
BI Support
Change Control/
Enhancements
Business – IT Engagement
QA
Analysis and Design
Development
BI Tester
Rollout
ACTIVITIES
Pre-Project discussion with
Stakeholders
BISupport
BIAdministrator
SME(Business)
Stakeholder
BITester
BDeveloper
BISpecialist
BIDevelopmentLead
Architect
BIDeliveryManager
Project Charter Document
Project Report Requirements
Technology Readiness
Individual Report Specifications
User Security Matrix
Change Request Document
New Project Request Doc.
Project Migration Request Doc.
Object Migration Doc.
Test Case Document
Go-Live Document
Report Migration
Smoke Test
CONTRIB EXECUTE CONTRIB CONTRIB
CREATE
CONTRIB
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CONTRIB CREATE EXECUTE CONTRIB
REVIEW/
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CONTRIB CONTRIB CREATE
EXECUTE
EXECUTE
InfrastructureEngineer
CONTRIB
CONTRIB
DatabaseEngineer
CONTRIB
CONTRIB
Production Support
Change Control Document REVIEW/
SIGN OFF
EXECUTE
REVIEW/
SIGN OFF
CREATE CONTRIB CONTRIB REVIEW/
SIGN OFF
CONTRIB
ROLES
Change Control
Document
Support
Implementation
UAT/QA
Development
Analysis and Design
Business IT Engagement
Project Charter
Database Readiness
Individual Report Specifications
User Security Matrix
Change Request Document
New Project Request Document
Object Migration Request Doc
Project Migration Request Doc
Test Cases
Release Document
PSS Issue Log
Change Request Document
Project Report Requirements
BI Admin

10. 9
SHARED SERVICE
Typical Customer Questions
 When can I have the reports?
 How much will it cost?
 Can I build few reports on my own?

11. 10
SHARED SERVICE TEMPLATES
Project Summary Template
Project Name:
Summary of Project:
Scope of Project:
Business Group:
Stakeholder List:
SME List:
I.T.
Delivery Manager
Project Manager
Architect
Developer
Phases: Phases Target Delivery Date
Phase 1
Phase 2
Phase 3
Project Summary
Wholesale Banking Financial Markets (WB FM) -
All SCB Group branches and subsidiaries with the exception of SCFB Korea
CLIVE (XYZ Project PHASE 2)

12. 11
SHARED SERVICE TEMPLATES
Effort Level Template Based on Report Complexity by
Development Phase
Report
Complexity
Level
Reqmt
Analysis
(Hrs/Rep)
Report
Design
(Hrs/Rep)
Develop
(Hrs/Rep)
Unit
Testing
(Hrs/Rep)
System
Testing
(Hrs/Rep)
UAT
(Hrs/Rep)
Documen
tation
(Hrs/Rep)
Deploymt
(Hrs/Rep)
Total
Hrs/Rep
1 4.00 4.00 4.00 4.00 2.00 2.00 2.00 2.00 24.00
2 8.00 8.00 8.00 4.00 4.00 2.00 2.00 2.00 38.00
3 12.00 12.00 12.00 8.00 8.00 4.00 4.00 2.00 62.00
4 16.00 16.00 16.00 8.00 8.00 4.00 4.00 2.00 74.00
5 24.00 24.00 24.00 16.00 16.00 8.00 8.00 2.00 122.00
Level 1: Simple Grid with 5-6 Attributes, 5-6 Simple Base Metrics
Level 2: Level 1+ few Derived Metrics from Base Metrics
Level 3: Simple Grid with 10-12 Attributes, 5-6 Simple Base Metrics, few Derived,
Level/Conditional/Transformation Metrics
Level 4: Level1/2/3 with Additional Threshold/Drilling/Complex Sub-totalling or
Formatting
Level 5: Any of the 4 above with complex joins, ragged/recursive hierarchy
Complexity Levels

13. 12
SHARED SERVICE TEMPLATES
Development Effort Based on Complexity By Reports
Report Names
Complexity
Level
D/board Formatting
(Hrs/Rep)
Total Man Hrs Total Man Days
Aggregate Monthly Statements Count By Product Class Summary Report1 5 29.00 3.6
Aggregate Monthly Statements Count By Product Class Detail Report 3 2 64.00 8.0
Aggregate Month-End Statement Count By Country Summary Report 1 0 24.00 3.0
Aggregate Month-End Statement Count By Country Detail Report 3 0 62.00 7.8
Counterparties Count By Country & Status Summary Report 1 0 24.00 3.0
Counterparties Count By Customer Detail Report 2 0 38.00 4.8
Counterparties Count Audit Detail Report 3 0 62.00 7.8
Outstanding CLIVE Trade Queue Summary Report 1 8 32.00 4.0
Outstanding CLIVE Trade Queue Marker Detail Report 2 4 42.00 5.3
Outstanding CLIVE Trade Queue Checker Detail Report 2 4 42.00 5.3
Bond Prices Vs Securities 3 0 62.00 7.8
Aggregate FMetal Report for CLIVE ODS Load 2 4 42.00 5.3
Aggregate FMetal Report for CLIVE MTM Mart Load 2 4 42.00 5.3
Transactions vs Statement Generation 2 0 38.00 4.8
MTM Report for Wealth Management Summary 1 0 24.00 3.0
MTM Report for Wealth Management Detail 2 0 38.00 4.8
MTM Report split by Portfolio Summary 1 0 24.00 3.0
MTM Report split by Portfolio Details 2 0 38.00 4.8
MTM Report split by Counterparty Summary 1 0 24.00 3.0
MTM Report split by Counterparty Detail 2 0 38.00 4.8
TOTAL 789.00 98.6

14. 13
SHARED SERVICE TEMPLATES
Total T&M Effort
Aggregated Project Cost
Phase Identifier Hrs Required
Reporting Requirement Analysis 110
Source System / Data Quality Analysis 76
Logical Data Model / Schema Object Abstraction 46
Report Specification Document 96
Semantic Code 18
Attributes 10
Facts 8
Tables 10
Hierarchy 10
Transformations
Shared Metrics 16
Shared Filters 16
Shared Prompts 10
Other Shared Objects
Reports / Datasets 108
Documents 54
Schedules/Distribution
Review Semantic Review
Testing System Integration Test (SIT) 44
UAT Provide Support During UAT 108
Deploy Semantic Layer Deployment 44
Documentation Semantic Layer Deployment
Total Man Hours 784
Total Man Days 98
Analysis
Design
Develop Role Days Daily Rate Man Hour Cost
Developer 33 500.00$ 16,500.00$
Architect 10 750.00$ 7,500.00$
Admin 2 500.00$ 1,000.00$
Tester 10 500.00$ 5,000.00$
DBA 2 600.00$ 1,200.00$
Analyst 5 500.00$ 2,500.00$
33,700.00$Total T&M Cost
Total T&M Cost
Category Cost
T&M 33,700.00$
User Licensing 1,797.00$
User Training 11,000.00$
Hardware Component 16,000.00$
Software Component 20,000.00$
Post production Support 5,000.00$
TOTAL COST 82,497.00$

15. 14
DATABASE READINESS
 Design Reporting Data Models
 Develop Business Metadata
 Ensure Data Quality Meet Standards
 Engage Data Stewards
 Identify ETL/ELT Needs
 Define Methods for Data Obfuscation
Reference Data
Metadata
Business Data

16.  Data Modeling Principles and Guidelines
– DIMENSIONAL v/s 3NF
– Cubing v/s non-Cubing
 Data Mart Strategy on the Landscape
– Warehouse Dependent Marts
– Independent Marts where
Warehouse does not exist
 Distribution Strategy
– Self Service
– Proactive Delivery
15
BI ARCHITETCURE – Strategy
ODS
ODS Cluster
Data Mart
Direct Access to
Data Mart
Access via Services
T
T
ServicesLayer
· Reporting data
mart for RMs
· Standardized data
structures to feed
channel systems
MicroStrategy
Access via Services

17. BI ARCHITETCURE – Database Servers
Other Heterogeneous Database Platforms
Production MicroStrategy Environment
MicroStrategy
Intelligence Servers
MicroStrategy
Desktop
Production
MicroStrategy
Metadata
Oracle
MicroStrategy
Web Servers
Email
Production
Statistics
Location
Oracle
Save to
Fileserver
Production Database Server
Production
Data
Warehouse 1
Oracle
Production
Data
Warehouse3
DB2
Production
Data
Warehouse2
Sybase
Production
Data
Warehouse4
SQL Server
Microsoft
Excel
Microsoft
Word
Internet
Explorer
Mozilla
Firefox
Business User
Web Load
Balancer

18. 17
BI ARCHITETCURE – Infrastructure Landscape
OLAP engine
Report Services
Intelligence
server
Cache Services
Web – App server
JDK
S / W : RH Linux , Oracle 10 G
Properties : IO & compute power ,
Fast SAN
OLAP engine
Report Services
Intelligence
server
Cache Services
Web – App server
JDK
S / W : RH Linux , Oracle 10 G
Properties : IO & compute power ,
Fast SAN
( BI Server + Web
server )
Production Production - DR
b .a .
M 600 Blade
( 2 *quad core ,
16 GB RAM )
( BI Server + Web
server )
M 600 Blade
( 2 * quad core ,
16 GB RAM )
M 610 Blade
( 2 * quad core ,
16 GB RAM )
M 610 Blade
( 2 * quad core ,
16 GB RAM )
Metadata
DB Statistics DB
a . b .
X
.
.
.
.
ORACLE
220 MB 2 . 1 GB
Active -Active
Clustering

19. 18
Return on Investment (ROI)
 Success Factors
 Enterprise Wide Rollout, Including Access via Handhelds.
 Eliminate Excel & Access as datastores for reporting
 Pushing more capabilities to Power Users & Analysts
 Benefits
 Reduced manual data processing
 Reuse of Business Content Among Groups
 Reduce Information Content Redundancy
 Bringing Standardized Enterprise Metadata to BI Platform

20. 19
Future Trends
 Handheld Devices
 iPhone
 First Bank to deploy iPhone as corporate
standard
 Bring reports to iPhones
 iPad
 Not far from deployment…

21. 20
Q & A
Thank you !