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BUSINESS PLAN 
Xiaoqing Zhou
Agenda 
What is DeServe ? 
Product/Service 
Business Model 
Profit Model 
Why will it work ? 
Business Environment Analysis 
Competitor Analysis 
How will it work ? 
Management Team 
Operation Plan 
Marketing Strategy 
Financial Projection 
Everything you deserve.
WHAT IS IT? 
Everything you deserve.
DeServe is: 
An engaging experience for people 
to make donation to charities. 
A smart advertising platform for Brands 
to leverage Causing Marketing. 
An efficient fountain for nonprofit organizations 
to fundraise online. 
To be engaging: 
Gamification, Loyalty Program, CRM, 
Authentic Content 
To be smart: 
Natural Advertising, Relevant Sponsorship 
To be efficient: 
One-stop Crowdfunding Consulting 
Everything you deserve.
Solved Problems 
For Nonprofit 
Organizations 
For Donors 
For Corporations 
• Every $100 gained, $96 in losses 
• Every 100 donors gained 105 in lost donors 
• Only 30% of donors are thanked immediately. 
• 21% of donors were never thanked. 
• Low ROI from Cause Marketing 
• Lack of proper way to advertise
Business Model 
• Matchmaking Model 
• Advertising Model 
• Subscription Model 
Brands 
Donate 
millions for 
Everything you deserve. 
bare 
recognition 
Donors 
Not engaged 
and thanked 
enough 
Nonprofit 
Organizations 
Fundraise in 
outdated ways
Profit Model 
Service & Consulting Fee 
• 5% of total donation. Service 
includes content production, 
transactional, and Marketing & 
Management Consulting. 
Natural Advertising 
• PPC Model: charge 
advertisers/sponsors based on 
impressions, clicks, and 
conversions. 
• Sponsorship Fee 
Everything you deserve. 
Management 
Service 
Advertising 52% 
36% 
Sponsorship 
12%
WEBSITE MOCKUP 
Everything you deserve.
Mr. Generosity
WHY WILL IT WORK ? 
Everything you deserve.
Environmental Analysis 
Not-for-profit Sector 
• 2.3 million nonprofit organization in the United States 
• $1.51 trillion in revenue 
• 24% of growth from 2000 to 2010 
Individual Donation to Charities 
• 88% of households in U.S. give to charity 
• Average Annual Donation Size Per Household: $2,231 
with the median of $870. 
• Total Personal Donation in 2012: $217.79 billion(73%) 
• $603 contribution per person 
Corporate Philanthropy 
• Total of $18.15 billion corporate donation 
• Averagely 1% of pretax profits 
• 9.9% of growth in 2012 
Source: The Nonprofit Almanac 2012, Katie L. Roeger, Amy S. Blackwood, Sarah L. Pettijohn. 
http://www.nptrust.org/philanthropic-resources/charitable-giving-statistics/ 
http://www.philanthropy.iupui.edu/news/article/giving-usa-2013 
Everything you deserve.
Competitor Analysis 
Engagement 
Points of Parity: 
• Crowdfunding Platform 
• Peer to Peer Fundraising 
• Gamification 
• Reward System 
Everything you deserve. 
Efficiency 
Points of Differentiation: 
• Multiple Revenue Stream 
• Authentic Content 
• Natural Advertising 
• Sponsored Reward System
SWOT Analysis 
Strength 
• Unique Positioning 
• Innovative Solution to multiple needs 
• Social Influence 
• Sustainability 
Weakness 
• Lack of funding 
• Lack of awareness 
Opportunity 
• The Growth of Nonprofit 
Sector 
• High Demand 
• Internet of Things 
Threat 
• New Entrants/ Competition 
• Economic Stability 
• Potential Regulation 
Everything you deserve.
HOW WILL IT WORK ? 
Everything you deserve.
Management Team 
CEO* 
Everything you deserve. 
CMO* 
Director of 
Strategic 
Partnership* 
Account 
Manager 
Account 
Manager 
Director of 
Marketing* 
Acquisition 
Manager 
Retention 
Manager 
Director of 
Creative* 
Video Producer 
Graphic 
Designer 
Copywriter 
CFO* 
Transaction 
Manager* 
COO/Head of 
HR* 
Customer 
Service* 
CTO* 
Front End 
Developer* 
Back End 
Developer* 
Total # of Employees 
1st Year: 9 
2nd Year: 13 
3rd Year: 20 
Xiaoqing Zhou 
CEO/CMO 
Shiming He 
CFO 
Sullivan Zelin Liu 
CTO
Operation Plan 
• Web Application Development 
• Transaction Handling 
• Marketing, Sales & Production 
• Partners 
• Nonprofits: Human Services and Education 
• Brands: Electronics,CPGs, and Clothes 
Everything you deserve. 
• Customers 
• Major cities in Eastern and Western Coasts, 
Age from 25-40,Household Income: $80,000+
Financial Projection 
$30,000,000 
$25,000,000 
$20,000,000 
$15,000,000 
$10,000,000 
$5,000,000 
$- 
Everything you deserve. 
Three-year Projected P&L 
$(835,459) $(74,833) 
$3,242,593 
$(5,000,000) 
2014 2015 2016 
Net Profit 
Cost 
Total Revenue 
125 
6,250 
12,500 
10 500 1,000 
14,000 
12,000 
10,000 
8,000 
6,000 
4,000 
2,000 
- 
2014 2015 2016 
Thousands 
Growth in Users Base andWeb 
Traffic 
# of Users 
Traffic to the website 
Breakeven: 61,496 users 
Starting-up Cost: $ 1 million
Financial Projection 
Everything you deserve. 
Revenue Model Transformation 
Management 
Service Revenue 
60% 
Advertising 
Revenue 
6% 
Sponsorship 
Revenue 
34% 
Management 
Service 
Revenue 
85% 
Advertising 
Revenue 
11% 
Sponsorship 
Revenue 
4% 
Management 
Service 
Revenue 
Sponsorship 
Revenue 
2% 
Advertising 38% 
Revenue 
60% 
2014 2015 2016
Marketing Strategy 
Objectives: 
• To acquire 10,000 new users in 2014, and reach the 
Everything you deserve. 
conversion rate of 8%. 
Target Audience Insights 
• Online giving happens largely between 9am and 5pm on 
weekdays. 
• Go official websites for donation. 
• A third of donation in December,22% in last two days. 
• Preferred media:website(32%), email(28%), Facebook(8%). 
• Donate because of the belief in causes.
Marketing Strategy 
Strategy 
• Content & Contextual Marketing 
• Digital Marketing 
• Viral Marketing 
• Direct Marketing 
• Sponsorship 
Source: http://www.charitynavigator.org/index.cfm?bay=content.view&cpid=1360#.U2lHQq1dXjO 
Everything you deserve. 
• Events 
• SEO/SEM 
• Email/Mail 
• Online Advertising 
• Social Media 
• OOH 
• Print 
• TV 
Tactics/Media
Creative 
Sample 
WHERE 
YOUR D ONATION 
TRAVELS TO 
SHOU LD N ’T BE A 
MYSTERY. 
You deserve to know more! 
.com 
Everything you deserve.
Everything you deserve. 
Creative 
Sample
Summary 
DeServe will be the ULTIMATE 
destination, 
for people to donate online,for Brands to 
leverage Causing Marketing, and for 
nonprofit organizations to fundraise 
efficiently. 
Everything you deserve.
APPENDIX 
Everything you deserve.
Projected P&L 
Assumptions: 
User Conversion Rate: 8% 
Variable Overhead: 10% 
Fixed Overhead: 12% 
Acquisition Fee/User: $25 
Monetary Discount: 10%/year 
ADS: -20%/Year 
3-y Projected P&L Y1 Y2 Y3 
Total Revenue $148,875 $3,602,083 $13,690,278 
Management Service Revenue $89,500 $2,983,333 $3,977,778 
Advertising Revenue $9,375 $468,750 $9,375,000 
Sponsorship Revenue $50,000 $150,000 $337,500 
# of Users 10,000 500,000 1,000,000 
Ave. Donation Size $179 $119 $80 
Total Donation $1,790,000 $59,666,667 $79,555,556 
Total # of Projects 50 75 113 
Traffic(Visits/Month) 1,042 52,083 1,041,667 
COGS $50,000 $75,000 $112,500 
R&D/ Platform Development $15,000 $15,000 $10,000 
Personnel $495,000 $715,000 $1,100,000 
Marketing and Advertising $250,000 $2,250,000 $5,000,000 
Office Rental $96,000 $120,000 $144,000 
Variable Overhead $42,130 $552,176 $3,413,930 
Fixed Overhead $33,704 $441,741 $2,731,144 
Net Profit $(832,959) $(566,834) $1,178,704 
ROI $(0.85) $(0.14) $0.09
Breakeven Analysis 
Projected P&L Y1 Breakeven Analysis(# of Users) Breakeven Analysis (ADS) 
Total Revenue $249,500 $1,161,538.46 $1,161,538 
Management Service Revenue $87,000 $535,014 $1,017,788 
Advertising Revenue $112,500 $576,524 $93,750 
Sponsorship Revenue $50,000 $50,000 $50,000 
# of Users 10,000 61,496 10,000 
Ave. Donation Size $174 $174 $2,036 
Total Donation $1,740,000 $10,700,287 $20,355,769 
Total # of Projects 50 50 50 
# of Unique Visits 12,500 768,699 125,000 
COGS $50,000 $50,000 $50,000 
Gross Magin $199,500 $1,111,538 $1,111,538 
R&D/ Platform Development $15,000 $15,000 $15,000 
Personnel $495,000 $495,000 $495,000 
Marketing and Advertising $250,000 $250,000 $250,000 
Office Rental $96,000 $96,000 $96,000 
Variable Overhead $42,130 $116,154 $116,154 
Fixed Overhead $33,704 $139,385 $139,385 
Net Profit $(732,334) $- $-
THANK YOU! 
Questions?

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Presentation Deck for DeServe

  • 2. Agenda What is DeServe ? Product/Service Business Model Profit Model Why will it work ? Business Environment Analysis Competitor Analysis How will it work ? Management Team Operation Plan Marketing Strategy Financial Projection Everything you deserve.
  • 3. WHAT IS IT? Everything you deserve.
  • 4. DeServe is: An engaging experience for people to make donation to charities. A smart advertising platform for Brands to leverage Causing Marketing. An efficient fountain for nonprofit organizations to fundraise online. To be engaging: Gamification, Loyalty Program, CRM, Authentic Content To be smart: Natural Advertising, Relevant Sponsorship To be efficient: One-stop Crowdfunding Consulting Everything you deserve.
  • 5. Solved Problems For Nonprofit Organizations For Donors For Corporations • Every $100 gained, $96 in losses • Every 100 donors gained 105 in lost donors • Only 30% of donors are thanked immediately. • 21% of donors were never thanked. • Low ROI from Cause Marketing • Lack of proper way to advertise
  • 6. Business Model • Matchmaking Model • Advertising Model • Subscription Model Brands Donate millions for Everything you deserve. bare recognition Donors Not engaged and thanked enough Nonprofit Organizations Fundraise in outdated ways
  • 7. Profit Model Service & Consulting Fee • 5% of total donation. Service includes content production, transactional, and Marketing & Management Consulting. Natural Advertising • PPC Model: charge advertisers/sponsors based on impressions, clicks, and conversions. • Sponsorship Fee Everything you deserve. Management Service Advertising 52% 36% Sponsorship 12%
  • 9.
  • 11.
  • 12.
  • 13. WHY WILL IT WORK ? Everything you deserve.
  • 14. Environmental Analysis Not-for-profit Sector • 2.3 million nonprofit organization in the United States • $1.51 trillion in revenue • 24% of growth from 2000 to 2010 Individual Donation to Charities • 88% of households in U.S. give to charity • Average Annual Donation Size Per Household: $2,231 with the median of $870. • Total Personal Donation in 2012: $217.79 billion(73%) • $603 contribution per person Corporate Philanthropy • Total of $18.15 billion corporate donation • Averagely 1% of pretax profits • 9.9% of growth in 2012 Source: The Nonprofit Almanac 2012, Katie L. Roeger, Amy S. Blackwood, Sarah L. Pettijohn. http://www.nptrust.org/philanthropic-resources/charitable-giving-statistics/ http://www.philanthropy.iupui.edu/news/article/giving-usa-2013 Everything you deserve.
  • 15. Competitor Analysis Engagement Points of Parity: • Crowdfunding Platform • Peer to Peer Fundraising • Gamification • Reward System Everything you deserve. Efficiency Points of Differentiation: • Multiple Revenue Stream • Authentic Content • Natural Advertising • Sponsored Reward System
  • 16. SWOT Analysis Strength • Unique Positioning • Innovative Solution to multiple needs • Social Influence • Sustainability Weakness • Lack of funding • Lack of awareness Opportunity • The Growth of Nonprofit Sector • High Demand • Internet of Things Threat • New Entrants/ Competition • Economic Stability • Potential Regulation Everything you deserve.
  • 17. HOW WILL IT WORK ? Everything you deserve.
  • 18. Management Team CEO* Everything you deserve. CMO* Director of Strategic Partnership* Account Manager Account Manager Director of Marketing* Acquisition Manager Retention Manager Director of Creative* Video Producer Graphic Designer Copywriter CFO* Transaction Manager* COO/Head of HR* Customer Service* CTO* Front End Developer* Back End Developer* Total # of Employees 1st Year: 9 2nd Year: 13 3rd Year: 20 Xiaoqing Zhou CEO/CMO Shiming He CFO Sullivan Zelin Liu CTO
  • 19. Operation Plan • Web Application Development • Transaction Handling • Marketing, Sales & Production • Partners • Nonprofits: Human Services and Education • Brands: Electronics,CPGs, and Clothes Everything you deserve. • Customers • Major cities in Eastern and Western Coasts, Age from 25-40,Household Income: $80,000+
  • 20. Financial Projection $30,000,000 $25,000,000 $20,000,000 $15,000,000 $10,000,000 $5,000,000 $- Everything you deserve. Three-year Projected P&L $(835,459) $(74,833) $3,242,593 $(5,000,000) 2014 2015 2016 Net Profit Cost Total Revenue 125 6,250 12,500 10 500 1,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 - 2014 2015 2016 Thousands Growth in Users Base andWeb Traffic # of Users Traffic to the website Breakeven: 61,496 users Starting-up Cost: $ 1 million
  • 21. Financial Projection Everything you deserve. Revenue Model Transformation Management Service Revenue 60% Advertising Revenue 6% Sponsorship Revenue 34% Management Service Revenue 85% Advertising Revenue 11% Sponsorship Revenue 4% Management Service Revenue Sponsorship Revenue 2% Advertising 38% Revenue 60% 2014 2015 2016
  • 22. Marketing Strategy Objectives: • To acquire 10,000 new users in 2014, and reach the Everything you deserve. conversion rate of 8%. Target Audience Insights • Online giving happens largely between 9am and 5pm on weekdays. • Go official websites for donation. • A third of donation in December,22% in last two days. • Preferred media:website(32%), email(28%), Facebook(8%). • Donate because of the belief in causes.
  • 23. Marketing Strategy Strategy • Content & Contextual Marketing • Digital Marketing • Viral Marketing • Direct Marketing • Sponsorship Source: http://www.charitynavigator.org/index.cfm?bay=content.view&cpid=1360#.U2lHQq1dXjO Everything you deserve. • Events • SEO/SEM • Email/Mail • Online Advertising • Social Media • OOH • Print • TV Tactics/Media
  • 24. Creative Sample WHERE YOUR D ONATION TRAVELS TO SHOU LD N ’T BE A MYSTERY. You deserve to know more! .com Everything you deserve.
  • 25. Everything you deserve. Creative Sample
  • 26. Summary DeServe will be the ULTIMATE destination, for people to donate online,for Brands to leverage Causing Marketing, and for nonprofit organizations to fundraise efficiently. Everything you deserve.
  • 28. Projected P&L Assumptions: User Conversion Rate: 8% Variable Overhead: 10% Fixed Overhead: 12% Acquisition Fee/User: $25 Monetary Discount: 10%/year ADS: -20%/Year 3-y Projected P&L Y1 Y2 Y3 Total Revenue $148,875 $3,602,083 $13,690,278 Management Service Revenue $89,500 $2,983,333 $3,977,778 Advertising Revenue $9,375 $468,750 $9,375,000 Sponsorship Revenue $50,000 $150,000 $337,500 # of Users 10,000 500,000 1,000,000 Ave. Donation Size $179 $119 $80 Total Donation $1,790,000 $59,666,667 $79,555,556 Total # of Projects 50 75 113 Traffic(Visits/Month) 1,042 52,083 1,041,667 COGS $50,000 $75,000 $112,500 R&D/ Platform Development $15,000 $15,000 $10,000 Personnel $495,000 $715,000 $1,100,000 Marketing and Advertising $250,000 $2,250,000 $5,000,000 Office Rental $96,000 $120,000 $144,000 Variable Overhead $42,130 $552,176 $3,413,930 Fixed Overhead $33,704 $441,741 $2,731,144 Net Profit $(832,959) $(566,834) $1,178,704 ROI $(0.85) $(0.14) $0.09
  • 29. Breakeven Analysis Projected P&L Y1 Breakeven Analysis(# of Users) Breakeven Analysis (ADS) Total Revenue $249,500 $1,161,538.46 $1,161,538 Management Service Revenue $87,000 $535,014 $1,017,788 Advertising Revenue $112,500 $576,524 $93,750 Sponsorship Revenue $50,000 $50,000 $50,000 # of Users 10,000 61,496 10,000 Ave. Donation Size $174 $174 $2,036 Total Donation $1,740,000 $10,700,287 $20,355,769 Total # of Projects 50 50 50 # of Unique Visits 12,500 768,699 125,000 COGS $50,000 $50,000 $50,000 Gross Magin $199,500 $1,111,538 $1,111,538 R&D/ Platform Development $15,000 $15,000 $15,000 Personnel $495,000 $495,000 $495,000 Marketing and Advertising $250,000 $250,000 $250,000 Office Rental $96,000 $96,000 $96,000 Variable Overhead $42,130 $116,154 $116,154 Fixed Overhead $33,704 $139,385 $139,385 Net Profit $(732,334) $- $-