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How to Confront Conflict in Online Communities
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The 2017 Community Value and Metrics Report
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How to Measure (And Prove!) Your Community's Business Value
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Making the Business Case for Your Community - CMX Summit West 2016
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Why Advocacy Should be Part of Your Marketing Strategy - CMX Summit West 2016
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We Are What We Do, 
Not What Our Profile Says We Are - CMX Summit West 2016
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Driving Retention and Referrals Through In-Person Events - CMX Summit West 2016
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Activating and Engaging Community Members Through Challenges - CMX Summit West 2016
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Customer Support Community Strategy - CMX Summit West 2016
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Retaining Employees Through Greater Freedom - CMX Summit West 2016
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Measuring the Retention Value of Community - CMX Summit West 2016
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Putting Your Community In Control - CMX Summit West 2016
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How to Understand the ROI of Investing in People - CMX Summit West 2016
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Increasing Retention and Referrals Through Community - CMX Summit West 2016
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Re-activating Silent Members - CMX Summit West 2016
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