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LIST OF TABLES & CHARTS

Table                                                 Page
        Title
No.                                                   No.
        CLASSIFICATION BASED ON AGE LEVEL
01

        CLASSIFICATION BASED ON GENDER LEVEL
02

        CLASSIFICATION BASED ON QUALIFICATION LEVEL
03

        CLASSIFICATION BASED ON WORK EXPERIENCE
04      LEVEL

        CLASSIFICATION BASED ON SATISFACTION LEVEL
        ABOUT
05
        THE WORKING ENVIRONMENT

        CLASSIFICATION BASED ON EMPLOYEE’S
06      INTERPERSONAL
        RELATIONSHIP LEVEL

07      CLASSIFICATION BASED ON REWARDS

                CLASSIFICATION BASED ON PERFORMANCE
08      APPRECIATE LEVEL

                CLASSIFICATION BASED ON CAREER
09      OPPORTUNITIES LEVEL
ABSTRACT


      Climate for an organization is somewhat like the personality for a person. Just as every
individual has a personality that makes each person unique, each organization has an
organizational climate that clearly distinguishes its personality from other organization. Every
organization is different and has a unique feeling and character beyond its structural
characteristics. Thus every organization deals with its member in a distinct way through its
policies on allocations of resources, communication pattern, reward and penalty, leadership and
decision making style, etc. This study helps to find out the existing climate of the organization
and also it is used to find out the attitude of the employees towards the organization.

     This study is conducted on entire organization with the sample size of 120 chosen by
stratified disproportionate convenient sampling technique. The detailed survey is conducted
through a structured questionnaire. The data collected through questionnaire are tabulated and
the information is interpreted in pie, bar and column charts. Statistical tools like Chi-square,
Interval Estimation, Percentage Analysis, Weighted Average and two ways ANOVA are also
applied to reveal the indirect information.
INTRODUCTION


       The climate is a relatively enduring quality of the organization which is experienced by
its members; it has an effect on their behavior, and how the organization functions. We measured
the organizational climate using seven concepts: trust, morale, conflict, rewards equity, leader
credibility, and resistance to change.


       Organizational climate is comprised of mixture of norms, values, expectations, policies
and procedures that influence work motivation, commitment and ultimately, individual and work
unit performance. Positive climate encourages, while negative climates inhibits discretionary
effort. „Organizational climate‟ refers to the quality of working environment. If people feel that
they are valued and respected within the organization, they are more likely to contribute
positively to the achievements of the business outcomes. Creating a healthy organizational
climate requires attention to the factors which influence employee‟s perceptions, including the
quality of leadership, the way in which decisions are made and whether the efforts of employees
are recognized. In fact “Climate may be thought of as the perceptions of the characteristics of an
organization”.
        “Climate for an organization is somewhat like the personality for a person. Just as every
individual has a personality that makes each person unique, each organization has an
organizational climate that clearly distinguishes its personality from other organization. Every
organization is different and has a unique feeling and character beyond its structural
characteristics. Thus every organization deals with its member in a distinct way through its
policies on allocations of resources, communication pattern, reward and penalty, leadership and
decision making style, etc. The organizational policy and conviction with regard to all these and
a cluster of other related activities influence the feelings, attitudes and behavior of its members
and results in the creation of the unique organizational climate.
1.1 NEED OF THE STUDY


 Organizational climate has a major influence on human performance through its impact
   on individual motivation and job satisfaction. The major necessity for this study is to
   understand the working environment of this organization.
 Organizational climate provides a type of work environment in which individuals feels
   satisfied or dissatisfied. Since satisfaction of individual goes a long way in determining
   his efficiency, organizational climate can be said to be directly related with his
   performance in the organization. So this study is used to find out the performance level of
   employees.

 Employees expect certain rewards, penalties, satisfaction or frustrations based on the
   organizational climate and their expectations tend to lead to motivation.

 There is a contingency relationship between climate and the organization. So this study is
   very important to understand the existing culture of the organization.
 Organizational climate represents the entire social system of a work-group. So through this
   study we can understand the behaviors of the employees in the organization.
1.2 OBJECTIVE OF THE STUDY


Primary objective


    To study the organizational climate prevailing in the Organization.


Secondary objective


    To understand the working environment in GVN hospital
    To study the autonomy of employees within the organization
    To suggest measures to create better organizational climate than the existing.
1.3 SCOPE OF THE STUDY

      A high level of organizational climate is necessary for the development of organization.
Good climate attracts good and efficient to the organization, who contribute to the productivity
of the organization. Employees also play a vital role in the creation of good organizational
climate. So this study mainly focused on the factors like working environment, autonomy of the
employees within the organization, inter-personal relationship among the employees within the
organization, rewards and benefits provided by the organization, appreciation and recognition
within the organization.
1.4 LIMITATIONS

 Opinions of employees may be biased at time.
 The sample size consists of 30 among 500 employees. Finding of the study has its own
   limitations.
 The results obtained from the responses fits to this unit alone and cannot be extended or
   fit to the universe.
2.0 REVIEW OF LITERATURE
RESEARCH STUDIES ON ORGANIZATONAL CLIMATE

   Schneider and Bartlett (1968) had proposed four organizational climate dimensions,
     1) Individual autonomy: based on the factors of the individual responsibility, agent
     interdependence, rules orientation and opportunities for exercising individual initiative.
     2) The degree of structure imposed upon the position: based on the factors of structure,
     managerial structure and the closeness of supervision.
     3) Reward orientation: based upon the factors of reward, general satisfaction,
     promotional-achievement orientation, and being profit minded and sales oriented.
     4) Consideration, warmth and support: based upon the factors of managerial support,
     nurturing of subordinates and warmth and support.
   James and Jones (1974) conducted a major review of the theory and research on
     organizational climate ad identified climate in three separate ways that were not mutually
     exclusive,
                  1. Multiple measurement – organizational attribute approach
                  2. Perceptual measurement – organizational attribute approach
                  3. The perceptual measurement – individual attribute approach


      In the multiple measurement organizational approach james and jones cite forehand and
     Gilmer as defining organizational climate as a defining organizational climate as a “set
     of characteristics that describe an organization and that
                             distinguish the organization from other organizations
                             are relatively enduring over time and
                             influence the behavior of people in the organization.
   In reviewing psychological climate as a set of perceptually based, psychological
     attributes Jones and James (1979) noted that the process reflected the developments that
     had occurred in the conceptualization of climate and the nature of its major influences.
     They propose that psychological climate:


  (a) refers to the individual‟s cognitively based description of the situation;
(b) involves a psychological processing of specific perceptions into more abstract depictions
   of the psychologically meaningful influences in the situation;
(c) tends to be closely related to situational characteristics that have relatively direct and
   immediate ties to the individual experience; and
(d) is multidimensional, with a central core of dimensions that apply across a variety of
   situations(through additional dimensions might be need to better describe particular
   situations.

 Hansen and Wernerfelt (1989) found that organizational climate factors explain about
   twice as much variance in profit rates as economic factors.

 Denison (1990) found that an organizational climate that encourages employee
   involvement and empowerment in decision-making predicts the financial success of the
   organization.

 Schneider (1996) found that service and performance climates predict customer
   satisfaction.

 Ekvall (1996) found a positive relationship between climates emphasizing creativity and
   innovation and their profits.

 Thompson (1996) found that companies utilizing progressive human resource practices
   impacting climate such as customer commitment, communication, empowerment,
   innovation,     rewards     and    recognition,    community       involvement/environmental
   responsibility, and teamwork outperformed organizations with less progressive practices.

 Researchers Hart, Griffin, Wearing & Cooper (1996) have pursued the shared
   perception model of Organizational Climate. Their model identifies the variables which
   moderate an organization‟s ability to mobilize its workforce in order to achieve business
   goals and maximize performance.

 Potosky and Ramakrishna (2001) found that an emphasis on learning and skill
   development was significantly related to organizational performance.
3.0 RESEARCH METHODOLOGY



Research Definition:
       Research is an organized, systematic database, critical, objective, scientific enquiry or
investigation into a specific problem, undertaken with the purpose of finding answers or
solutions to it. In essence, research provided the needed information that guides managers to
make informed decisions to successfully deal with problems
Research Methodology:
       Research methodology is a way to systematically solve the research problem. It may be
understood as a science of studying how research is done scientifically.
       The methodology followed was descriptive research which includes survey and fact
finding techniques the main purpose of description of state of affairs as it exists at present.
Research Design:
       This requires proper planning; a research needs a plan before study to save time and
resources. A research design indicates a plan of action to be carried out in connection with the
proposed research work.
        It provide a guidelines for the research to enable him to keep track of his action and to
know that he is moving in the right direction gives a specific presentation of various steps in the
process of research. Thus the research is formulated
Descriptive Research:
             Descriptive research includes survey and fact finding enquires of different kinds.
The major purpose of descriptive research is the description of the state of affaires as it exists at
present. The main characteristic of this method is that the researcher has no control over the
variables he can only report what has happened or what is happening.
             Descriptive research method will be applicable to existing method will be applicable
to existing problem. A survey research has been conducted where by the information has been
gathered from respondent by administering questionnaires through a direct interview, in this
project descriptive research was followed because the survey is based on present scenario.
Sampling:
              In simple words, a process of selection of sample is called sampling
Sampling technique:-
       The sample technique adopted for the study is Simple Random Samplingmethod,
because under this method of sampling, the researcher selects items for the sample randomly.
Sample size:-
       A total of 100 employees were selected for the study.
Sources of Data
       Both data are collected through a well designed structured questionnaire for the purpose
of the study.
        Primary data:-
                The primary data is collected through a well designed structured questionnaire
from the employees.
       Secondary data:-
                The secondary data are extracted from web site, books and records maintained the
organization.
Data Collection Method:
       Researcher instruments is the tool by which the researcher can do research on specific
problems or objective. The most popular researcher instrument for collection of            data is
“Questionnaire” for a particular investigation. It is simply a moiled set of questions presented to
respondents for their answers. Due to its flexibility, it is most common instrument used to collect
the primary data.
4.1 PERCENTAGE ANALYSIS
                    CLASSIFICATION BASED ON GENDER LEVEL
                                        TABLE NO: 4.1.1

          GENDER LEVEL               NO OF RESPONDENTS       PERCENTAGE
             Female                          10                   40
              Male                           15                   60
             TOTAL                           25                  100


INFERENCE:
           The above table shows that 60% of the respondents are male and 40% of the
respondents are female.


                                       CHART N.O: 4.1.1




                                          GENDER
                                            15
             16
             14
             12              10
             10
              8                                           NO OF RESPONDENTS
              6
              4
              2
              0
                          Female          Male
CLASSIFICATION BASED ON AGE LEVEL
                                         TABLE NO: 4.1.2

             AGE LEVEL             N.O OF RESPONDENTS           PERCENTAGE
               Below 20                           2                     8
                21-30                            11                    44
                31-40                             7                    28
                41-50                             3                    12
               Above 50                           2                     8
               TOTAL                             25                   100


INFERENCE:
       The above table shows that 44% of the respondents are under the age group of 21-30, 8%
of the respondents are under the age group of below 20, 28% of the respondents are under the
age group of 31-40, 12% of the respondents are under the age group of 41-50, 8% of the
respondents are only under the age group of above 50.
                                      CHART N.O: 4.1.2



                                            AGE
             12              11

             10

              8                      7

              6
                                                              N.O OF RESPONDENTS
              4                              3
                     2                                  2
              2

              0
                  Below    21-30   31-40   41-50      Above
                   20                                  50
CLASSIFICATION BASED ON QUALIFICATION LEVEL
                                       TABLE NO: 4.1.3

          QUALIFICATION              NO OF RESPONDENTS          PERCENTAGE
             LEVEL
            10th/12th Below                   14                       56
               Diploma                         7                       28
                  UG                           3                       12
                  PG                           1                        4
               TOTAL                          25                      100


INFERENCE:
       The above table shows that 56% of the respondents are 10th / 12th & below, 28% of the
respondents are ITI / Diploma, 12% of the respondents are Under Graduate (UG) / Engineers and
3% of the respondents are only Post Graduate (PG).


                                       CHART N.O: 4.1.3



                               QUALIFICATION LEVEL
                       14
             14

             12

             10

              8                  7

              6                                               NO OF RESPONDENTS

              4                           3

              2                                      1

              0
                   10th/12th Diploma    UG         PG
                     Below
CLASSIFICATION BASED ON WORK EXPERIENCE LEVEL
                                         TABLE N.O: 4.1.4

        WORK EXPERIENCE               NO OF RESPONDENTS               PERCENTAGE
               LEVEL
          Less than 2 years                          9                       36
              2-4 Years                              8                       32
              5-7 Years                              4                       16
             8-10 Years                              2                        8
          Above 10 Years                             2                        8
              TOTAL                                 25                      100


INFERENCE
       The above table shows that 36% of the respondents are having 1ess tan 2 years of work
experience, 32% of the respondents are having 2-4 years, 16% of the respondents are having 5-7
years work of experience, 8% of the respondents are having 8-10 years of work experience, 8%
of the respondents are having 10 and above years of experience.


                                         CHART N.O: 4.1.4



                             WORK EXPERIENCE LEVEL
                     9
             9               8
             8
             7
             6
             5                       4
             4
                                                                  NO OF RESPONDENTS
             3                                2          2
             2
             1
             0
                    Less    2-4     5-7     8-10     Above
                  than 2   Years   Years    Years   10 Years
                   years
CLASSIFICATION BASED ON SATISFACTION LEVEL ABOUT
                       THE WORKING ENVIRONMENT
                              TABLE N.O: 4.1.5

         SATIFACTION LEVEL               NO OF RESPONDENTS           PERCENTAGE
             VERY GOOD                           15                       60
                GOOD                              6                       24
              NEUTRAL                             2                        8
                 BAD                              1                        4
              VERY BAD                            1                        4
               TOTAL                             25                      100


INFERENCE
       The above table shows that 60% of the respondent‟s satisfaction level is very good in
working environment, 24% of the respondent‟s satisfaction level is            good in working
environment, 8% of the respondent‟s satisfaction level is neutral in working environment, 4% of
the respondent‟s satisfaction level is bad and very bad in working environment,


                                      CHART N.O: 4.1.5



                                 SATIFACTION LEVEL
                     15
              16
              14
              12
              10
               8             6
               6                                                 NO OF RESPONDENTS
               4                     2
                                             1       1
               2
               0
CLASSIFICATION BASED ON EMPLOYEE’S INTERPERSONAL
                           RELATIONSHIP LEVEL
                              TABLE N.O: 4.1.6

                   OPINION                        NO OF                   PERCENTAGE
                                               RESPONDENTS
             HIGHLY SATISFIED                        6                        24
               SATISFIED                            13                        52
                 NEUTRAL                             4                        16
             DIS SATISFIED                              2                     8
          HIGHLY DIS SATISFIED                          0                     0
                TOTAL                                  30                    100


INFERENCE
       The above table shows that 52% of the respondents are satisfied, 24% of the respondents
are highly satisfied, 16% of the respondents are in neutral level, 8% of the respondents are
dissatisfied about their interpersonal relationship with other workers.
                               CHART N.O: 4.1.6



                                              INTERPERSONAL
                                               RELATIONSHIP



                 15               13


                 10
                          6
                                          4
                  5                                2
                                                            0
                  0                                                NO OF RESPONDENTS
CLASSIFICATION BASED ON REWARDS
                                    TABLE N.O: 4.1.7

                   OPINION                 NO OF               PERCENTAGE
                                        RESPONDENTS
                  INCENTIVES                 12                       48
                  PROMOTIONS                    8                     32
                    GIFTS                       4                     16
                    OTHERS                      1                      4
                    TOTAL                      25                    100



INFERENCE:
       The above table shows that 48% of the respondents are getting incentives, 32% of the
respondents are getting promotions, and 16% of the respondents are getting gifts as rewards
provided by organization
                                       CHART N.O: 4.1.7



                                      REWARDS
                     12
             12

             10
                               8
              8

              6
                                       4
              4                                              NO OF RESPONDENTS

              2                                 1

              0
CLASSIFICATION BASED ON PERFORMANCE APPRECIATE LEVEL
                                      TABLE N.O: 4.1.8

                     OPINION                NO OF               PERCENTAGE
                                         RESPONDENTS
               CO-WORKERS                     10                       40
                SUPERVISOR                      5                      20
              MANAGER OR                        3                      12
           HIGHER AUTHORITY
                NO ONE                          7                      28
                     TOTAL                      25                    100


INFERENCE
       The above table shows that 40% of the respondents saying that co-workers appreciating
their performance, 20% of them saying that supervisor appreciating, 12% of them saying that
manager or higher authority appreciating and the remaining 28% of them saying that no one
appreciating their performance.
                                        CHART N.O: 4.1.8



                      PERFORMANCE APPRECIATE LEVEL
                         10
                10
                                                     7
                                  5
                 5                          3


                 0                                           NO OF RESPONDENTS
CLASSIFICATION BASED ON CAREER OPPORTUNITIES LEVEL
                                           TABLE N.O: 4.1.8

                    OPINION                      NO OF            PERCENTAGE
                                              RESPONDENTS
                       Yes                         13                    52
                        No                               5               20
              I don‟t aware of that                      7               28
                     TOTAL                               25             100

INFERENCE

                    The above table shows that 52% of the respondents saying that there are
appropriate career opportunities in the organization, 20% of them saying that there are no
appropriate career opportunities and the remaining 28% of them saying that they don‟t have
awareness about the career opportunities.
                                             CHART N.O: 4.1.8




                               CAREER OPPORTUNITIES
                          13
              14
              12
              10
                                                     7
               8
                                       5
               6                                                NO OF RESPONDENTS
               4
               2
               0
              Yes                     No      I don’t aware
                                                  of that
5.0 FINDINGS

 60% of the respondents are male

 44% of the respondents are under the age group of 21-30

 56% of the respondents are 10th / 12th & below

 36% of the respondents are having 1ess tan 2 years of work experience,

 60% of the respondent‟s satisfaction level is very good with working environment of the

   organization

 52% of the respondents are satisfied about their interpersonal relationship with other

   workers

 48% of the respondents are getting incentives as rewards provided by organization

 40% of the respondents are replied that co-workers are appreciates their performance

 52% of the respondents saying that there are appropriate career opportunities in the

   organization
6.0 SUGGESTIONS AND RECOMMENDATIONS

Only 60% of the respondents are satisfied with the current working environment of the

organization so the company must improve the quality of working environment.

The organization should increases the participation of employees in decision making

process.

The organization should increase the monetary rewards in order improve the performance

of the employees.

The majority of the respondents saying that their supervisors do not appreciate their

performance, so the supervisors should appreciate the performance of the employees.

Some of the respondents saying that they don‟t have any awareness about their career

opportunities within the organization, so the company creates awareness about the career

opportunities among the employees.
7.0 CONCLUSION

       Climate is the atmosphere of the organization, a “relatively enduring quality of the
internal environment of an organization, which is experienced by its members and influences
their behavior.” Organizational climate may affect quality of service and employee‟s
commitment and involvement towards the organization. Climate dimensions in one way or
other affect the level of organizational climate. It is need to be taken into account while
evaluating the organizational effectiveness.   Climate surveys are studies of employees'
perceptions and perspectives of an organization. The surveys address attitudes and concerns
that help the organization work with employees to instill positive changes. In general, they
are aimed at all aspects of the employees' jobs. The study shows that that there is no
significant difference between culture dimensions and organizational climate.
A STUDY ON ORGANISATIONAL CLIMATE PREVAILING IN

                           Dr.G.VISWANATHAN HOSPITAL
                                          QUESTIONNAIRE
1. Gender
                  Female                        male

2. Age

           a) Below 20              b) 21 to 30                     c) 31 to 40
          d) 45 to 54           d) Above 55

3. Qualification

          a) Below 10th /12th      b) Diploma       c) Under Graduate        d) Post Graduate


4. Experience
           a) Less than 2 years             b) 2 – 4 years             c) 5- 7 years

            d) 7-9 years                               e) above 10 years

5. What is your satisfaction level about the working environment?

                a) Highly satisfied                          b) Satisfied

                c) Neutral        d) Dissatisfied

                e) Highly dissatisfied

6. Give your opinion about the following factors which provide a good working
environment in your organization
Factors                                    Very good Good Neutral Bad Very bad

Ventilation (proper air circulation)

Noise control in the organization

Cleanliness in the workplace

Handling wastes in the organization
7. Are you free to express your own ideas and suggestions in decision making process?
              a) Yes                b) No


8. Do you have friendly and informal group in your organization?
              a) Yes                    b) No


9. What is your satisfaction level about the interpersonal relationship with other workers?
       a) Highly Satisfied                   b) Satisfied                         c) Neutral
       d) Dissatisfied                   e) Highly dissatisfied

10. Your nature of relationship with other workers

             a) Friendly                 b) Benevolent
             c) Formal                   d) Informal
             e) Strict
11. Are you adequately compensated for your work?

             a) Yes                     b) No


12. Specify the rewards provided by your organization?
             a) Incentives               b) Promotions
             c) Gifts                   d) Others_____________


13. Who will appreciate your performance?
       a) Co-workers                       b) Supervisor
       c) Manager or higher authority                   d) No one


14. Are there appropriate career opportunities in your organization?
             a) Yes              b) No                 c) I don‟t aware of that


15. Suggestions if any ___________________________________________________

______________________________________________________________________
BIBLIOGRAPHY

BOOKS

   Research methodology
            Mr. C.R. Kothari, U.S. Johri for Wishwa
            Prabahan. New Delhi
            2nd edition
   Research methods for business
            Uma Sekaran
            Widely India Pvt. Ltd. Daryaganj, New Delhi
            4th edition
   Human relations & organizational behavior
            R.S. Dwivedi
             5th edition
   Human resource management
             L.M. Prasad
WEBSITES
   www.Managementparadise.com
   www.citehr.com
   www.google.com

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Maher prj

  • 1. LIST OF TABLES & CHARTS Table Page Title No. No. CLASSIFICATION BASED ON AGE LEVEL 01 CLASSIFICATION BASED ON GENDER LEVEL 02 CLASSIFICATION BASED ON QUALIFICATION LEVEL 03 CLASSIFICATION BASED ON WORK EXPERIENCE 04 LEVEL CLASSIFICATION BASED ON SATISFACTION LEVEL ABOUT 05 THE WORKING ENVIRONMENT CLASSIFICATION BASED ON EMPLOYEE’S 06 INTERPERSONAL RELATIONSHIP LEVEL 07 CLASSIFICATION BASED ON REWARDS CLASSIFICATION BASED ON PERFORMANCE 08 APPRECIATE LEVEL CLASSIFICATION BASED ON CAREER 09 OPPORTUNITIES LEVEL
  • 2. ABSTRACT Climate for an organization is somewhat like the personality for a person. Just as every individual has a personality that makes each person unique, each organization has an organizational climate that clearly distinguishes its personality from other organization. Every organization is different and has a unique feeling and character beyond its structural characteristics. Thus every organization deals with its member in a distinct way through its policies on allocations of resources, communication pattern, reward and penalty, leadership and decision making style, etc. This study helps to find out the existing climate of the organization and also it is used to find out the attitude of the employees towards the organization. This study is conducted on entire organization with the sample size of 120 chosen by stratified disproportionate convenient sampling technique. The detailed survey is conducted through a structured questionnaire. The data collected through questionnaire are tabulated and the information is interpreted in pie, bar and column charts. Statistical tools like Chi-square, Interval Estimation, Percentage Analysis, Weighted Average and two ways ANOVA are also applied to reveal the indirect information.
  • 3. INTRODUCTION The climate is a relatively enduring quality of the organization which is experienced by its members; it has an effect on their behavior, and how the organization functions. We measured the organizational climate using seven concepts: trust, morale, conflict, rewards equity, leader credibility, and resistance to change. Organizational climate is comprised of mixture of norms, values, expectations, policies and procedures that influence work motivation, commitment and ultimately, individual and work unit performance. Positive climate encourages, while negative climates inhibits discretionary effort. „Organizational climate‟ refers to the quality of working environment. If people feel that they are valued and respected within the organization, they are more likely to contribute positively to the achievements of the business outcomes. Creating a healthy organizational climate requires attention to the factors which influence employee‟s perceptions, including the quality of leadership, the way in which decisions are made and whether the efforts of employees are recognized. In fact “Climate may be thought of as the perceptions of the characteristics of an organization”. “Climate for an organization is somewhat like the personality for a person. Just as every individual has a personality that makes each person unique, each organization has an organizational climate that clearly distinguishes its personality from other organization. Every organization is different and has a unique feeling and character beyond its structural characteristics. Thus every organization deals with its member in a distinct way through its policies on allocations of resources, communication pattern, reward and penalty, leadership and decision making style, etc. The organizational policy and conviction with regard to all these and a cluster of other related activities influence the feelings, attitudes and behavior of its members and results in the creation of the unique organizational climate.
  • 4. 1.1 NEED OF THE STUDY  Organizational climate has a major influence on human performance through its impact on individual motivation and job satisfaction. The major necessity for this study is to understand the working environment of this organization.  Organizational climate provides a type of work environment in which individuals feels satisfied or dissatisfied. Since satisfaction of individual goes a long way in determining his efficiency, organizational climate can be said to be directly related with his performance in the organization. So this study is used to find out the performance level of employees.  Employees expect certain rewards, penalties, satisfaction or frustrations based on the organizational climate and their expectations tend to lead to motivation.  There is a contingency relationship between climate and the organization. So this study is very important to understand the existing culture of the organization.  Organizational climate represents the entire social system of a work-group. So through this study we can understand the behaviors of the employees in the organization.
  • 5. 1.2 OBJECTIVE OF THE STUDY Primary objective  To study the organizational climate prevailing in the Organization. Secondary objective  To understand the working environment in GVN hospital  To study the autonomy of employees within the organization  To suggest measures to create better organizational climate than the existing.
  • 6. 1.3 SCOPE OF THE STUDY A high level of organizational climate is necessary for the development of organization. Good climate attracts good and efficient to the organization, who contribute to the productivity of the organization. Employees also play a vital role in the creation of good organizational climate. So this study mainly focused on the factors like working environment, autonomy of the employees within the organization, inter-personal relationship among the employees within the organization, rewards and benefits provided by the organization, appreciation and recognition within the organization.
  • 7. 1.4 LIMITATIONS  Opinions of employees may be biased at time.  The sample size consists of 30 among 500 employees. Finding of the study has its own limitations.  The results obtained from the responses fits to this unit alone and cannot be extended or fit to the universe.
  • 8. 2.0 REVIEW OF LITERATURE RESEARCH STUDIES ON ORGANIZATONAL CLIMATE  Schneider and Bartlett (1968) had proposed four organizational climate dimensions, 1) Individual autonomy: based on the factors of the individual responsibility, agent interdependence, rules orientation and opportunities for exercising individual initiative. 2) The degree of structure imposed upon the position: based on the factors of structure, managerial structure and the closeness of supervision. 3) Reward orientation: based upon the factors of reward, general satisfaction, promotional-achievement orientation, and being profit minded and sales oriented. 4) Consideration, warmth and support: based upon the factors of managerial support, nurturing of subordinates and warmth and support.  James and Jones (1974) conducted a major review of the theory and research on organizational climate ad identified climate in three separate ways that were not mutually exclusive, 1. Multiple measurement – organizational attribute approach 2. Perceptual measurement – organizational attribute approach 3. The perceptual measurement – individual attribute approach In the multiple measurement organizational approach james and jones cite forehand and Gilmer as defining organizational climate as a defining organizational climate as a “set of characteristics that describe an organization and that  distinguish the organization from other organizations  are relatively enduring over time and  influence the behavior of people in the organization.  In reviewing psychological climate as a set of perceptually based, psychological attributes Jones and James (1979) noted that the process reflected the developments that had occurred in the conceptualization of climate and the nature of its major influences. They propose that psychological climate: (a) refers to the individual‟s cognitively based description of the situation;
  • 9. (b) involves a psychological processing of specific perceptions into more abstract depictions of the psychologically meaningful influences in the situation; (c) tends to be closely related to situational characteristics that have relatively direct and immediate ties to the individual experience; and (d) is multidimensional, with a central core of dimensions that apply across a variety of situations(through additional dimensions might be need to better describe particular situations.  Hansen and Wernerfelt (1989) found that organizational climate factors explain about twice as much variance in profit rates as economic factors.  Denison (1990) found that an organizational climate that encourages employee involvement and empowerment in decision-making predicts the financial success of the organization.  Schneider (1996) found that service and performance climates predict customer satisfaction.  Ekvall (1996) found a positive relationship between climates emphasizing creativity and innovation and their profits.  Thompson (1996) found that companies utilizing progressive human resource practices impacting climate such as customer commitment, communication, empowerment, innovation, rewards and recognition, community involvement/environmental responsibility, and teamwork outperformed organizations with less progressive practices.  Researchers Hart, Griffin, Wearing & Cooper (1996) have pursued the shared perception model of Organizational Climate. Their model identifies the variables which moderate an organization‟s ability to mobilize its workforce in order to achieve business goals and maximize performance.  Potosky and Ramakrishna (2001) found that an emphasis on learning and skill development was significantly related to organizational performance.
  • 10. 3.0 RESEARCH METHODOLOGY Research Definition: Research is an organized, systematic database, critical, objective, scientific enquiry or investigation into a specific problem, undertaken with the purpose of finding answers or solutions to it. In essence, research provided the needed information that guides managers to make informed decisions to successfully deal with problems Research Methodology: Research methodology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically. The methodology followed was descriptive research which includes survey and fact finding techniques the main purpose of description of state of affairs as it exists at present. Research Design: This requires proper planning; a research needs a plan before study to save time and resources. A research design indicates a plan of action to be carried out in connection with the proposed research work. It provide a guidelines for the research to enable him to keep track of his action and to know that he is moving in the right direction gives a specific presentation of various steps in the process of research. Thus the research is formulated Descriptive Research: Descriptive research includes survey and fact finding enquires of different kinds. The major purpose of descriptive research is the description of the state of affaires as it exists at present. The main characteristic of this method is that the researcher has no control over the variables he can only report what has happened or what is happening. Descriptive research method will be applicable to existing method will be applicable to existing problem. A survey research has been conducted where by the information has been gathered from respondent by administering questionnaires through a direct interview, in this project descriptive research was followed because the survey is based on present scenario. Sampling: In simple words, a process of selection of sample is called sampling
  • 11. Sampling technique:- The sample technique adopted for the study is Simple Random Samplingmethod, because under this method of sampling, the researcher selects items for the sample randomly. Sample size:- A total of 100 employees were selected for the study. Sources of Data Both data are collected through a well designed structured questionnaire for the purpose of the study. Primary data:- The primary data is collected through a well designed structured questionnaire from the employees. Secondary data:- The secondary data are extracted from web site, books and records maintained the organization. Data Collection Method: Researcher instruments is the tool by which the researcher can do research on specific problems or objective. The most popular researcher instrument for collection of data is “Questionnaire” for a particular investigation. It is simply a moiled set of questions presented to respondents for their answers. Due to its flexibility, it is most common instrument used to collect the primary data.
  • 12. 4.1 PERCENTAGE ANALYSIS CLASSIFICATION BASED ON GENDER LEVEL TABLE NO: 4.1.1 GENDER LEVEL NO OF RESPONDENTS PERCENTAGE Female 10 40 Male 15 60 TOTAL 25 100 INFERENCE: The above table shows that 60% of the respondents are male and 40% of the respondents are female. CHART N.O: 4.1.1 GENDER 15 16 14 12 10 10 8 NO OF RESPONDENTS 6 4 2 0 Female Male
  • 13. CLASSIFICATION BASED ON AGE LEVEL TABLE NO: 4.1.2 AGE LEVEL N.O OF RESPONDENTS PERCENTAGE Below 20 2 8 21-30 11 44 31-40 7 28 41-50 3 12 Above 50 2 8 TOTAL 25 100 INFERENCE: The above table shows that 44% of the respondents are under the age group of 21-30, 8% of the respondents are under the age group of below 20, 28% of the respondents are under the age group of 31-40, 12% of the respondents are under the age group of 41-50, 8% of the respondents are only under the age group of above 50. CHART N.O: 4.1.2 AGE 12 11 10 8 7 6 N.O OF RESPONDENTS 4 3 2 2 2 0 Below 21-30 31-40 41-50 Above 20 50
  • 14. CLASSIFICATION BASED ON QUALIFICATION LEVEL TABLE NO: 4.1.3 QUALIFICATION NO OF RESPONDENTS PERCENTAGE LEVEL 10th/12th Below 14 56 Diploma 7 28 UG 3 12 PG 1 4 TOTAL 25 100 INFERENCE: The above table shows that 56% of the respondents are 10th / 12th & below, 28% of the respondents are ITI / Diploma, 12% of the respondents are Under Graduate (UG) / Engineers and 3% of the respondents are only Post Graduate (PG). CHART N.O: 4.1.3 QUALIFICATION LEVEL 14 14 12 10 8 7 6 NO OF RESPONDENTS 4 3 2 1 0 10th/12th Diploma UG PG Below
  • 15. CLASSIFICATION BASED ON WORK EXPERIENCE LEVEL TABLE N.O: 4.1.4 WORK EXPERIENCE NO OF RESPONDENTS PERCENTAGE LEVEL Less than 2 years 9 36 2-4 Years 8 32 5-7 Years 4 16 8-10 Years 2 8 Above 10 Years 2 8 TOTAL 25 100 INFERENCE The above table shows that 36% of the respondents are having 1ess tan 2 years of work experience, 32% of the respondents are having 2-4 years, 16% of the respondents are having 5-7 years work of experience, 8% of the respondents are having 8-10 years of work experience, 8% of the respondents are having 10 and above years of experience. CHART N.O: 4.1.4 WORK EXPERIENCE LEVEL 9 9 8 8 7 6 5 4 4 NO OF RESPONDENTS 3 2 2 2 1 0 Less 2-4 5-7 8-10 Above than 2 Years Years Years 10 Years years
  • 16. CLASSIFICATION BASED ON SATISFACTION LEVEL ABOUT THE WORKING ENVIRONMENT TABLE N.O: 4.1.5 SATIFACTION LEVEL NO OF RESPONDENTS PERCENTAGE VERY GOOD 15 60 GOOD 6 24 NEUTRAL 2 8 BAD 1 4 VERY BAD 1 4 TOTAL 25 100 INFERENCE The above table shows that 60% of the respondent‟s satisfaction level is very good in working environment, 24% of the respondent‟s satisfaction level is good in working environment, 8% of the respondent‟s satisfaction level is neutral in working environment, 4% of the respondent‟s satisfaction level is bad and very bad in working environment, CHART N.O: 4.1.5 SATIFACTION LEVEL 15 16 14 12 10 8 6 6 NO OF RESPONDENTS 4 2 1 1 2 0
  • 17. CLASSIFICATION BASED ON EMPLOYEE’S INTERPERSONAL RELATIONSHIP LEVEL TABLE N.O: 4.1.6 OPINION NO OF PERCENTAGE RESPONDENTS HIGHLY SATISFIED 6 24 SATISFIED 13 52 NEUTRAL 4 16 DIS SATISFIED 2 8 HIGHLY DIS SATISFIED 0 0 TOTAL 30 100 INFERENCE The above table shows that 52% of the respondents are satisfied, 24% of the respondents are highly satisfied, 16% of the respondents are in neutral level, 8% of the respondents are dissatisfied about their interpersonal relationship with other workers. CHART N.O: 4.1.6 INTERPERSONAL RELATIONSHIP 15 13 10 6 4 5 2 0 0 NO OF RESPONDENTS
  • 18. CLASSIFICATION BASED ON REWARDS TABLE N.O: 4.1.7 OPINION NO OF PERCENTAGE RESPONDENTS INCENTIVES 12 48 PROMOTIONS 8 32 GIFTS 4 16 OTHERS 1 4 TOTAL 25 100 INFERENCE: The above table shows that 48% of the respondents are getting incentives, 32% of the respondents are getting promotions, and 16% of the respondents are getting gifts as rewards provided by organization CHART N.O: 4.1.7 REWARDS 12 12 10 8 8 6 4 4 NO OF RESPONDENTS 2 1 0
  • 19. CLASSIFICATION BASED ON PERFORMANCE APPRECIATE LEVEL TABLE N.O: 4.1.8 OPINION NO OF PERCENTAGE RESPONDENTS CO-WORKERS 10 40 SUPERVISOR 5 20 MANAGER OR 3 12 HIGHER AUTHORITY NO ONE 7 28 TOTAL 25 100 INFERENCE The above table shows that 40% of the respondents saying that co-workers appreciating their performance, 20% of them saying that supervisor appreciating, 12% of them saying that manager or higher authority appreciating and the remaining 28% of them saying that no one appreciating their performance. CHART N.O: 4.1.8 PERFORMANCE APPRECIATE LEVEL 10 10 7 5 5 3 0 NO OF RESPONDENTS
  • 20. CLASSIFICATION BASED ON CAREER OPPORTUNITIES LEVEL TABLE N.O: 4.1.8 OPINION NO OF PERCENTAGE RESPONDENTS Yes 13 52 No 5 20 I don‟t aware of that 7 28 TOTAL 25 100 INFERENCE The above table shows that 52% of the respondents saying that there are appropriate career opportunities in the organization, 20% of them saying that there are no appropriate career opportunities and the remaining 28% of them saying that they don‟t have awareness about the career opportunities. CHART N.O: 4.1.8 CAREER OPPORTUNITIES 13 14 12 10 7 8 5 6 NO OF RESPONDENTS 4 2 0 Yes No I don’t aware of that
  • 21. 5.0 FINDINGS  60% of the respondents are male  44% of the respondents are under the age group of 21-30  56% of the respondents are 10th / 12th & below  36% of the respondents are having 1ess tan 2 years of work experience,  60% of the respondent‟s satisfaction level is very good with working environment of the organization  52% of the respondents are satisfied about their interpersonal relationship with other workers  48% of the respondents are getting incentives as rewards provided by organization  40% of the respondents are replied that co-workers are appreciates their performance  52% of the respondents saying that there are appropriate career opportunities in the organization
  • 22. 6.0 SUGGESTIONS AND RECOMMENDATIONS Only 60% of the respondents are satisfied with the current working environment of the organization so the company must improve the quality of working environment. The organization should increases the participation of employees in decision making process. The organization should increase the monetary rewards in order improve the performance of the employees. The majority of the respondents saying that their supervisors do not appreciate their performance, so the supervisors should appreciate the performance of the employees. Some of the respondents saying that they don‟t have any awareness about their career opportunities within the organization, so the company creates awareness about the career opportunities among the employees.
  • 23. 7.0 CONCLUSION Climate is the atmosphere of the organization, a “relatively enduring quality of the internal environment of an organization, which is experienced by its members and influences their behavior.” Organizational climate may affect quality of service and employee‟s commitment and involvement towards the organization. Climate dimensions in one way or other affect the level of organizational climate. It is need to be taken into account while evaluating the organizational effectiveness. Climate surveys are studies of employees' perceptions and perspectives of an organization. The surveys address attitudes and concerns that help the organization work with employees to instill positive changes. In general, they are aimed at all aspects of the employees' jobs. The study shows that that there is no significant difference between culture dimensions and organizational climate.
  • 24. A STUDY ON ORGANISATIONAL CLIMATE PREVAILING IN Dr.G.VISWANATHAN HOSPITAL QUESTIONNAIRE 1. Gender Female male 2. Age a) Below 20 b) 21 to 30 c) 31 to 40 d) 45 to 54 d) Above 55 3. Qualification a) Below 10th /12th b) Diploma c) Under Graduate d) Post Graduate 4. Experience a) Less than 2 years b) 2 – 4 years c) 5- 7 years d) 7-9 years e) above 10 years 5. What is your satisfaction level about the working environment? a) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly dissatisfied 6. Give your opinion about the following factors which provide a good working environment in your organization Factors Very good Good Neutral Bad Very bad Ventilation (proper air circulation) Noise control in the organization Cleanliness in the workplace Handling wastes in the organization
  • 25. 7. Are you free to express your own ideas and suggestions in decision making process? a) Yes b) No 8. Do you have friendly and informal group in your organization? a) Yes b) No 9. What is your satisfaction level about the interpersonal relationship with other workers? a) Highly Satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly dissatisfied 10. Your nature of relationship with other workers a) Friendly b) Benevolent c) Formal d) Informal e) Strict 11. Are you adequately compensated for your work? a) Yes b) No 12. Specify the rewards provided by your organization? a) Incentives b) Promotions c) Gifts d) Others_____________ 13. Who will appreciate your performance? a) Co-workers b) Supervisor c) Manager or higher authority d) No one 14. Are there appropriate career opportunities in your organization? a) Yes b) No c) I don‟t aware of that 15. Suggestions if any ___________________________________________________ ______________________________________________________________________
  • 26. BIBLIOGRAPHY BOOKS  Research methodology Mr. C.R. Kothari, U.S. Johri for Wishwa Prabahan. New Delhi 2nd edition  Research methods for business Uma Sekaran Widely India Pvt. Ltd. Daryaganj, New Delhi 4th edition  Human relations & organizational behavior R.S. Dwivedi 5th edition  Human resource management L.M. Prasad WEBSITES  www.Managementparadise.com  www.citehr.com  www.google.com