1. Presented by:
Kelly Alcorn, CT, CCP

2. Form teams and complete
the word search!

3.  Communication skills
 Listening skills
 Organization skills
 Cooperation

4. Review
Select 1-2 that are a main
focus for you today
Share with the group

5. Timeline
1960’s Harper’s Magazine
1980’s Howard Gardner‟s Frames of Mind: The
Theory or Multiple Intelligences
1995 Daniel Goleman‟s Emotional Intelligence:
Why It Can Matter More Than IQ
2012 Emotional Intelligence 2.0

7. What skills & abilities are needed to
be successful here?

9. What is it?

10. The capacity for recognizing our own
feelings and those of others, for
motivating ourselves, and for
managing emotions well in
ourselves and in our relationships.
Daniel Goleman
“Working with Emotional Intelligence”

11. Let’s see what more Daniel
has to share….
Lights, Camera…ACTION!

12. by Travis Bradberry, Jean Greaves and
Patrick Lencioni

13. Personal Self Self
Competence Awareness Management
Social Relationship
Awareness Management
Social Competence

14.  Extravert
 Introvert
 Thinking
 Feeling

15. Task Focus
Thinker (I/T) Director (E/T)
Passive Aggressive
Slower Pace Faster Pace
Indirect Direct
Relater (I/F) Socializer (E/F)
People Focused
Relationship Focused

16. An “Aha” that often comes from this
knowledge is the discovery that
not everyone thinks and sees the world
as we do!
The importance of this self-knowledge
is to become aware of our preferences
and how they may be impacting our
effectiveness with other people.

17. A fundamental point to take away is
that we all are different.
Recognizing those differences and
understanding how to work with
people who are different than us
makes us (and them) more
effective!

18. Add up the scores and plot them
on the graph.
0 – 12 Very Low
12- 24 Low Average
24-36 Average
36-48 High Average
48-60 Very High

19.  Southwest Airlines
 L. L. Bean
 Disney World
 Marriott Hotels
 Nordstrom„s
 Apple
 Pixar
 Toyota

20. Rational:
 Analytical
 Detailed
 Sequential
 Planned
 Structured
 Language
 Math
 Science

21. Intuitive:
 Emotions
 Illogical
 Imagination
 Risk taking
 Impetuous
 Philosophy
 Music
 Art

22.  Empathy
 Adaptability
 Persuasiveness
**Leaders know themselves.

23.  maintain emotional balance
 listen
 fact find
 persuade
 lead

24. There is a quality of self-confidence
a leader possesses that enlists trust
from those they lead.
The number one thing a leader
needs to posses to be truly a leader
is the trust of the team.
A leader can ask for great
contributions from a team only to
the degree that there is credibility.

25.  To
be deemed trustworthy, is an
important characteristic of a person
who possesses and exhibits EQ.
 Credibility
is an incredibly hard
leadership trait to possess. It
cannot be taught. It must be
learned and earned.

26.  Ourselves
 About others in the world
 About how we expect things to be

27.  how we think things are
 what we think is true
 what we expect as a likely consequence
that will follow from our behavior
**What we create through our thoughts is a belief
system and that ultimately determines success
in life.

28. Constructive or rational beliefs
Destructive or irrational beliefs
Much of what we view as right or
wrong, good or bad, is inherited
from our family and our social
group.
Our belief system strongly
influences our reactions to people
and events in our lives.

29. 1. Anger
2. Fear
3. Disgust
4. Happiness
5. Sadness
6. Surprise

30. Amusement Guilt
Contempt Relief
Contentment Satisfaction
Embarrassment Sensory pleasure
Excitement Shame
Pride of achievement

31. “Nerves that Fire Together, Wire Together”
Neocortex
(Learning/Thinking)
Knowledge
Limbic/Midbrain
Cerebellum
(Chemical/ Emotional)
(Automatic/Unconscious)
Experience/Feeling
Who We Are

32. The limbic system:
 The not-conscious part of the brain where all
of your beliefs and habits are stored
 Controls
your feelings and heavily influences
your behavior
 Interprets
sensory information and
dispatches it to the cortex

33. The conscious center of the brain that hears
what you are thinking and can intellectually
control behavior for processing.
The limbic sets the emotional tone of the
information before it reaches the cortex.

34. Rational beliefs:
positive, constructive and adaptive
Irrational beliefs:
lead to negative emotions like
anxiety, anger, and depression

35. If you want to:
change your feelings
change your behaviors
be more effective change
your beliefs

36. Attitude
is the mental state that you have
while carrying out your actions.
It is the way you view the world
around you and choose to see it,
either positively or negatively.

37. Ability
is the quality of being able to
perform; a quality that permits or
facilitates achievement or
accomplishment.
It is how highly skilled you are.
Much of this is genetically
predetermined in IQ or physical
ability.

38. Motivation
is the level at which you are able to
find “a reason to act.”
This is the internal drive that you find
that enable you to exercise your
abilities.

39. Motivation is an internal force that
drives individuals to act to achieve a
specific goal.
Two people listen to the same
inspirational audio
-- one person is motivated to act, the
other is not.

40. We attain emotional
intelligence by managing
negative emotions and
attaining our goals.

41. 1. Biological and Physiological Needs
2. Safety Needs
3. Belonginess and Love Needs
4. Esteem Needs
5. Cognitive Needs
6. Aesthetic Needs
7. Self-Actualization Needs
8. Transcendence Needs

42. “Whatever we think about, we bring about.”
The Law of Attraction is considered by many
to be the most important law of all in
explaining both success and failure.
The book & movie as
featured on Oprah

43. Such perceptions are associated with:
 high stress factor
 a predisposition to depression
 low self esteem
 poor self confidence
 wide variety of health risks

44. Perceptions of helplessness
and poor coping were
associated with the inability
to attribute any real meaning
or purpose to a problem
situation.

45.  Acknowledge the negative feelings respectfully as
signposts of negative thinking
 Focus your energies on a positive substitute
 Use
your creativity (imagination) to rehearse a
more productive line of thinking
 Dwell on the positives in your life

46. “The world cares very little what a
man or woman knows; it is what a
man or woman is able to do that
counts.”
Booker T. Washington
Goal Setting Gives Us Purpose!
Self motivation + positive attitude =
SUCCESS

47. If you think you can do a
“
thing or think you can't
do a thing, you're right.”
Henry Ford

48. Specific
Measurable
Achievable
Realistic
Time-bound

49.  Possessing a desire for a better relationship
 Continuously learning about human behavior
 Individualize interaction
 Adjust your communication style to the other
persons‟
 Let them know you want to work with them
effectively
 Express your knowledge and understanding of
them as a person
 Be truthful
 Establish trust

50. Face-to-Face Telephone
Body Language 55% 0%
Tone 38% 87%
Words 7% 13%
Total 100% 100%

51. Staying Focused is keeping your full
attention centered on the speaker.
Capturing the Message is understanding,
completely and accurately, the speaker‟s
message.
Helping the Speaker involves paying
attention and giving supportive feedback.

52. NONVERBAL BEHAVIOR INTERPRETATION
Arms crossed on chest Defensive, cold or comfortable
Fist clinched Angry, stressed
Excessive blinking Lying
Hands on hips Impatience
Tapping or drumming fingers Impatience
Pinching bridge of nose, eyes Negative evaluation
closed
Open palm Sincerity, openness

53. NONVERBAL BEHAVIOR INTERPRETATION
Consistent eye contact Confident, honest
Rubbing the eyes Doubt, disbelief
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Head resting in hand, eyes Boredom
downcast
Patting/playing with hair Lack of self-
confidence, insecurity

54. Executive Intelligence
What All Great Leaders Have
By Justin Menkes
www.HR.com

55. Getting Tasks Done:
Ability to evaluate data
Define problems & determine
obstacles
Deliver sensible solutions
Working effectively with & through
others
Evaluating & adapting own behavior

56. Our friends at The Office
demonstrate EI
http://ow.ly/i32r6

57. http://

58. Pick 3 areas to focus on
Create a SMART goal for
each

59. Progress Not
Perfection
Enjoy the Journey!!!