This document summarizes a presentation on branding and marketing for social programs. It discusses key concepts like what a brand is, characteristics of a good brand, and the process of creating a brand. It provides examples of strong brands like the Gates Foundation and emphasizes the importance of having a brand that is true, simple, engaging, consistent, and relevant. The presentation also notes that the most effective way to build a brand is to have a successful program that makes a meaningful difference.
On National Teacher Day, meet the 2024-25 Kenan Fellows
Brand Strategy and Marketing for Social Programs
1. Program Development and Implementation
Branding and Marketing
for Social Programs
Sergio Gutiérrez Montero
School of Education and Social Policy, Northwestern University
April 3rd, 2012
2. Today’s mini lecture.
What is a brand?
Characteristics of a good brand.
Process of creating a brand.
Articulating your brand.
Some examples.
3. What is a brand?
It’s in essence a portfolio of meanings.
An idea present in people’s mind.
4. What comes to mind? _ _ _ _ _ _ _ _ , _ _ _ _ _ _ ,
_____, ______, ______.
5. What comes to mind? _ _ _ _ _ _ _ _ , _ _ _ _ _ _ ,
_____, ______, ______.
6. What comes to mind? _ _ _ _ _ _ _ _ , _ _ _ _ _ _ ,
_____, ______, ______.
7. What comes to mind? _ _ _ _ _ _ _ _ , _ _ _ _ _ _ ,
_____, ______, ______.
8. A brand can go from the concrete…
Gates Foundation
to the abstract.
Vegan movement
9. A brand is a tension between the external and the internal.
Image Culture
10. The external image should be aligned with internal culture.
Brand strategy to increase alignment.
Image Culture
11. As such, a brand influences our choices
as consumers, users, professionals, students, voters…
/
Healthy foods?
13. ‘’Being green and cool at the same time’
Values and implementation relevant for the target audience: design, responsibility, health and safety.
14. Brand equity – Some benefits of a good brand.
Presence in peoples’ minds. “Top of mind.”
Engagement Enhanced relationship. Trust.
Increased efficiency (less marketing expenses).
“Economics of visibility” Attraction of talent and funding for the project.
Strategic protection From the media. From politicians. From copycats.
From budget cuts.
15. The process of creating a brand — A simple framework.
Targets. Who you want to reach. Paint a rich picture.
Research. Market. Competitors. Context. Spotting the opportunity.
Mission. Vision. Values. Culture. Positioning. Value proposition.
Appealing. Relevant.
Execution.
Actions to feel the gap between the internal and external. Design, marketing,….
Building.
Consistency. Repetition. Innovation to keep the attention.
16. A good brand must be…
True Especially when dealing with sensitive issues.
Simple Attention, space, money, etc… are scarce resources.
Engaging Get your audiences involved. They must feel a connection.
Rich Multidimensional in its development: stories, relations, actions.
17. A good brand must be…
Consistent Can’t say one thing and another different the next day.
A story People love stories. A story is a great, non-awkward way to convey the
brand values. Also is easy to remember and spread a good story.
Strong, marked personality To stand out clearly.
Relevant for their audiences and stakeholders.
“Uhm, it seems they’re talking to me. It seems interesting”
18. How we articulate the brand?
How to trigger those meanings in people’s head.
Name.
Key messages.
Content.
Visuals.
Objects.
Experience.
Channels .
People.
Etc…
20. How we articulate the brand?
There is an implicit ‘message’ in the way you design
the program. The design itself is going to project certain values.
Are those values
engaging
relevant
attractive for our targets and stakeholders?
21. Stakeholders.
“What’s in it for me?” What can you give them?
Discovering stakeholders’ agenda. Everyone has one.
Media
Politicians
Companies
Employees/Volunteers
Audiences.
Users.
22. Branding implications as you start
designing your programs.
1. Research Know the context and the target.
Primary, secondary, ethnographic (‘tribe in the jungle’).
2. People are more than a problem.
Try to solve the problem by addressing the person as a whole.
3. Create hypothesis and test them. Put yourself in the user’s side.
Research > Hypothesis > Test > Tweak.
26. The People’s Supermarket,
“Run by the people, for the people”
The People’s Supermarket, opened on Lamb’s Conduit Street in Central
London in 2010. It’s inspired by the Park Slopes Food Store, founded in 1972
in Brooklyn, New York, widely regarded as one of the most successful
co-operative supermarkets in the world.
The People’s Supermarket follows a similar principle. It’s run and managed by
its members, each of whom has a vote on key decisions. There’s a yearly
membership fee and members are expected to volunteer four hours of their
time every month for a 10% reduction on their shopping bill.