7. Linking Goals and Outcomes Unmet needs Getting to know service user. Finding out what is important to them Impact Reporting Matching ‘outcomes’ to ‘impact’ so that they can be reported on CRM & to Commissioners Outcome
8. What we’re going to be talking about: 2: Goals 3: Action 4: Outcomes 5: Impact Reporting 1: Needs Assessment 6: Case Studies
30. Considerable overlap Choice and control Personal dignity Freedom from Discrimination Economic well being Making a positive contribution Health And well being Quality of life Client
31. Outcome: Giving up smoking 5: Impact Reporting Choice and control Personal dignity Freedom from Discrimination Economic well being Making a positive contribution Health And well being Quality of life Client
32. Outcome: Getting driving license 5: Impact Reporting Choice and control Personal dignity Freedom from Discrimination Economic well being Making a positive contribution Health And well being Quality of life Client
33. Outcome: Improved Confidence & Communication 5: Impact Reporting Choice and control Personal dignity Freedom from Discrimination Economic well being Making a positive contribution Health And well being Quality of life Client
34.
35. Putting it all together Impact Outcome Action Goal Poor communication abilities Unmet Need
43. From a clients perspective Improved Health and Well being I have undertaken the smoking cessation course and now do not smoke I have reduced my salt intake I have been provided with help to make changes I want to make i.e. smoking cessation, dietary advice, healthy cooking lessons I have accepted the risks but do not want to make the changes yet I have been provided with information to make lifestyle choices – around smoking, losing weight, taking exercise Assessing and discussing risks Agreeing individual goals- I want to give up smoking/lose weight/start to take exercise
44.
45. Example of an identified goal Economic well being Benefits secured, LAS grant awarded client feeling happier about financial circumstances Resulting in requiring an appeal. Coordinator, assisting/signposting LAS grants , other grants applied for Source form filling assistance/ completed sent off Coordinator to refer to /or provide information regarding benefit entitlement Assessment and goals relating to economic pressures
We need to Point out the patient centred outcome, as it is their choice and understanding of where we have met their goal not ours. We can help them to understand it but we must not put words into their mouths
Advances in Govt policy regarding stroke care began several years ago: This slide lists our required objectives according to English DoH white paper, Our Health, Our Care, Our Say. OH, OC, OS – set out importance for crossing health and social care boundaries and identified objectives far beyond medical care and physical rehabilitation Referenced within the English Stroke Strategy and provided many of its underpinning principles
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