9 steps to implement service design in MNC

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6 years of experience implementing service design in MNC condensed into 9 steps. Based on our time at VW in Germany and China, internally and externally.

Diseño

9 STEPS
TO implement
SERVICE DESIGN in MNC
Benjamin N. N. Schulz Tweet tweet!
schulz @si-labs.com #sd4mnc
@bnns
Felix Scharf
felix@felixscharf.com
@fss

Anticipate which topics will be
relevant in the near future!

Find an organisation that
gives you a top down mandate.

Focus on the scope of the topic
you want to work on.

Connect with best practice professionals.

Have an interdisciplinary team with number,
tech, design, marketing and user people

Create quick and relevant results that
generate value (for the organization).

Find multiplicators and build a
sustainable network. What ever
happens, stay grounded.

Create a visible track record of miles stones
and surprises. It is better to have smaller
milestones and surprises than none.

Think in circles and start from scratch.
Adjust your environment, reflect,
question and start all over again.

Felix Scharf
felix@felixscharf.com
@fss
Benjamin N. N. Schulz
schulz@si-labs.com
@bnns
Tweet tweet!
#sd4mnc

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9 steps to implement service design in MNC

1. 9 STEPS TO implement SERVICE DESIGN in MNC Benjamin N. N. Schulz Tweet tweet! schulz @si-labs.com #sd4mnc @bnns Felix Scharf felix@felixscharf.com @fss

2. ANTIC PAT E

3. Anticipate which topics will be relevant in the near future!

4. M NDAT E

5. Find an organisation that gives you a top down mandate.

6. F C U S

7. Focus on the scope of the topic you want to work on.

8. C N N ECT

9. Connect with best practice professionals.

10. SURF

11. Have an interdisciplinary team with number, tech, design, marketing and user people

12. R E S LT

13. Create quick and relevant results that generate value (for the organization).

14. MULT P LY

15. Find multiplicators and build a sustainable network. What ever happens, stay grounded.

16. T R C K R ECORD

17. Create a visible track record of miles stones and surprises. It is better to have smaller milestones and surprises than none.

18.

19. Think in circles and start from scratch. Adjust your environment, reflect, question and start all over again.

20. Felix Scharf felix@felixscharf.com @fss Benjamin N. N. Schulz schulz@si-labs.com @bnns Tweet tweet! #sd4mnc

9 steps to implement service design in MNC

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