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SDN 2010 Conference 2010 Redux
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SDN 2010 Conference 2010 Redux
1.
© 2009 Proto
Partners. Confidential & Proprietary.
2.
© 2009 Proto
Partners. Confidential & Proprietary. connecting the dots
3.
© 2009 Proto
Partners. Confidential & Proprietary.
4.
© 2009 Proto
Partners. Confidential & Proprietary.
5.
© 2009 Proto
Partners. Confidential & Proprietary. Day 1 focused on clients. The goal was to use the chance to hear about clients’ experiences with Service Design and how it makes a difference. Day 2 was composed for anyone interested in Service Design. There was a deeper investigation into methods and case studies through lectures and workshops.
6.
© 2010 Proto
Partners. Confidential & Proprietary. 5HIGHLIGHTS
7.
© 2010 Proto
Partners. Confidential & Proprietary. the snook ‘myPolice’ keynote end of day 2 1
8.
© 2010 Proto
Partners. Confidential & Proprietary.
9.
© 2010 Proto
Partners. Confidential & Proprietary. the palmu and fonecta presentation about customer value2
10.
© 2010 Proto
Partners. Confidential & Proprietary.
11.
© 2010 Proto
Partners. Confidential & Proprietary. design continuum presentation with key lessons from the cloud3
12.
© 2010 Proto
Partners. Confidential & Proprietary. 1. Rethink the role of staff 2. Use technology in the right way 3. Deliver a consistent experience 4. Keep learning from customers 5. Refocus the organisation to deliver what’s right
13.
© 2010 Proto
Partners. Confidential & Proprietary. orange presentation on internal service design teams5
14.
© 2010 Proto
Partners. Confidential & Proprietary. 1. It’s important not to be overwhelming 2. Advocating through results is worth a 1000 design talks 3. Build up gradually the breadth and depth of design involvement
15.
© 2010 Proto
Partners. Confidential & Proprietary. meeting virtual friends who are facing the same issues5
16.
© 2010 Proto
Partners. Confidential & Proprietary.
17.
© 2010 Proto
Partners. Confidential & Proprietary. 5TAKE-AWAYS
18.
© 2010 Proto
Partners. Confidential & Proprietary. nobody has cracked the code in easily selling service design1
19.
© 2010 Proto
Partners. Confidential & Proprietary. despite that, CEX keen area of interest for consultants, brand and ux firms 2
20.
© 2010 Proto
Partners. Confidential & Proprietary. importance of connecting to the overall change process3
21.
© 2010 Proto
Partners. Confidential & Proprietary. majority of projects are still humble in their objectives4
22.
© 2010 Proto
Partners. Confidential & Proprietary. there isn’t the expertise gap I thought there might be5
23.
© 2010 Proto
Partners. Confidential & Proprietary.
24.
Q&A with Service Design Rockstar
25.
Fran Samalionis
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