Damian Kernahan

Sydney, Australia Australia

Service Design, Innovation and Customer Experience

Apparel / Fashion

Are you in a leadership position and responsible for growing your business? Do you intuitively understand that improving the customer experience of your customers will increase profitability? Our conversations with business leaders show when thinking about designing customer experience strategy, you are looking to answer three key questions: ✔ How are we doing? How is our customer experience performing in the eyes of our customers? ✔ Where should we focus our customer experience efforts? Where will I get the largest return on investment? ✔ Why should I take action? Is the payback worth the effort? Getting clear answers to these questions is why we founded Proto Partners, a customer ...