1. SMS feedback service
SFS

2. KEY ISSUES
What is the biggest problem of every service provider or
the manufacturer of the product?
Of course the biggest problem is a
disgruntled customer.

3. KEY ISSUES
As owner of the service/product the
most important is satisfied customer, so
direct communication with the
customer is very important because you
are there for the customer.

4. KEY ISSUES
How to get feedback from users?

5. KEY ISSUES
Rewards them!!

6. KEY ISSUES
And it will cost you a lot?

7. KEY ISSUES
Let someone else reward your
customers and you get feedback
FOR FREE .... It would be best
for all ...

8. KEY ISSUES
How???

9. About project
Leave it to SFS!

10. About project
SFS is SMS service thoughtful as a help for firms to
measuring the quality of services or product by SMS.
Namely, positive or negative, remark or compliment the sellers,
waiters or the quality of the food product which was on sail,
restaurant ambience, wellness package etc. Which could user
(customer, guest of restaurant, hotel, bar etc) services/products
send by SMS, and in a return he could get bonus discount or
product in the same object or at other firm whuch would be doing
marketing at this way.

11. About project
Competition
Unlike the mistery shoppers which need
to be recruited individually, and previous
educated, this concept is a very simple
way of turning simple customer in
evaluators quality of services/product.

12. About project
Who are the target groups?
Every user of service or customer of the products faced with the frustration or
enthusiastic to change (improve) paid service/product, but he didnt have the
way to contact directly to a person who could influence on that and
suggestions which favors. Just SFS wants to be a link that would conect user
whit manufacturer of te product or services. SFS would quarantea
confidentiality of a person which judged the quality of sefrvice/product
because the user could choose if he wants to leave the personal informations
or being identificated by the number of mobile phone which the message was
sent. In this way the owner of tjhe company whih is rated service/product
would get just the letter grade, and the number would remain in the SFS and
could not be misused.

13. About project
Expected application
In the hotel - if a hotel guest is dissatisfied with the service provided by the hotel staff,
clean rooms, or service, would send a text message to SFS service, and in a return would
get a 10 % discount on massage at the hotel, a discount on a boat trip, ticket to a night
club, a discount on suppers in local restaurant, a discount on hairstyles in the newly
opened salon etc..
The caffe bar - for assessment services via SMS (SFS service) in return gain: discount
movie tickets, discount at a local salon, a discount on a taxi ride.
The supermarket - for assessment services or product via SMS (SFS service) in a return
gain: discount on particular product, advertising eco bag, discount on a coffee at the mall,
discount on washing car in laundry, discount on products from stores which are located in
the shoping center etc.

14. About project
Expected application
At gas stations – to review service throught SMS (SFS service) customers are offered a
discount on a coffee in a coffees bar located in gas station etc.
The product- to assess the quality of product through an SMS (SFS service) in return gain:
a discount on buying an other product from the same manufacturer buyed in the same
supermarket.
At the bank for the information about the new type of loan and satisfaction of the period
of realization, the user could get cheaper service internet banking etc.
In private health clinic for evaluation of service could get a discpunt on medical
treatment.
Rating services/product via SMS is aplicable to various types of commercial or service
industriesand its ability to implement the activities of the other brunches is unlimited.

15. About project
What SFS gets?
SFS project would be financed by percentage of the received SMS mesages (nuber
rented from SMS provider), and later throught a communication between the user
SFS services and companies which SMS marketing communication.

16. About project
Why SMS?
SMS can be sent from any mobile phone.
How to inform the user of the service?
SFS service users would be familiar with the ability to the sales/ service
locations in the form of leaflets, on the products, through the website,
Facebook..

17. SFS
Finalist of Startup Camp Vis, Croatia
(sponsored by the U.S. Embassy Zagreb),
August 2012.
http://startupcamp.com.hr/

18. Team
Dragan Jurjevic , Founder
Engineer of electronics-telecommunications
Charge of the technical issues and the creative part of the
team
Mate Odzakovic , Co-founder
Transport Engineering Degree
Responsible for marketing and logistics issues