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Transcending Cultural Barriers to Efffective Customer Service

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Transcending Cultural Barriers to Effective Customer Service NYLA 2009 Sponsors: PLS, ESRT Edana McCaffery Cichanowicz [email_address] This presentation has been posted on LINKED IN
Demographics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Anti-Immigrant Sentiment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Immigrant Tide Quote ,[object Object]
History Repeats Itself ,[object Object]
What is Culture? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OUR GOALS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Intelligence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Selected Cultural Elements ,[object Object],[object Object],[object Object],[object Object]
Time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Hierarchies & Personal Space ,[object Object],[object Object],[object Object],[object Object],[object Object]
Fundamental Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Library Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stress Realities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stress Relievers—Collaborative Plan ,[object Object],[object Object],[object Object],[object Object],[object Object]
Stress Relievers—Community Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stress Relievers—Community Groups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where to Find Help ,[object Object],[object Object],[object Object],[object Object],[object Object]
TO-DO List for Managers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Transcending Cultural Barriers to Efffective Customer Service

  • 1. Transcending Cultural Barriers to Effective Customer Service NYLA 2009 Sponsors: PLS, ESRT Edana McCaffery Cichanowicz [email_address] This presentation has been posted on LINKED IN
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