Laura Overton, Towards Maturity facilitated at LearningNow: why won't they comply? There were a number of interactive polls taken at the event including; best and worst experiences of compliance training, what can be done differently, designing for behaviour change and how to re-engage the business.

1. LearningNow:
Why won’t they
comply?
@epictalk @towardsmaturity #LNcomply For all the latest news about the event follow us on Twitter
@epictalk and use the hashtag #LNcomply
Welcome to

2. First impressions count
9 out of 10 organisations are looking to
technology to help them comply with new
regulations and legal requirements.
2012 Towards Maturity Benchmark
Why won’t they comply?
7 out of 10 organisations cite user
engagement as their top barrier to change.
2013 Towards Maturity compliance study (ongoing)
@epictalk @towardsmaturity #LNcomply

3. Agenda for today
Why won’t they comply?
Expert input:
Charles Jennings
Imogen Casebourne
Mark Aberdour
Simon Brown
and
YOU!
@epictalk @towardsmaturity #LNcomply

4. What is your experience
of compliance training?
What words describe your worst
compliance training experience?
What words describe your best
compliance training experience?
@epictalk @towardsmaturity #LNcomply

5. What are we looking to
achieve? 2013 Towards Maturity Compliance study (ongoing)
Top risk areas:
2/3 of companies are providing
training on health and safety, anti-
bribery/anti-corruption, data protection,
code of conduct
9 out of 10 want training to help:
Positively impact staff behaviour
Positively impact staff attitudes
Increase employee engagement
through awareness
Manage risk more effectively
@epictalk @towardsmaturity #LNcomply

6. To what extent does your current
compliance training achieve its
objectives?
1 2 3 4
2%
17%
8%
74%
1. Fully
2. To some extent
3. Not at all
4. I don’t know

7. What is your main measure of
success for compliance training?
1 2 3 4 5 6 7
6%
52%
27%
4%
2%2%
8%
1. Number of attendees
2. Completion rates
3. Assessment pass rates
4. Reduction/lack of
related incidents
5. Line management
feedback
6. Other
7. We don’t measure

8. Initial thoughts or
questions?
@epictalk @towardsmaturity #LNcomply

9. What is the main barrier stopping
you achieving your goals?
1 2 3 4
13%
48%
20%20%
1. Technology
2. Lack of time
3. Lack of budget
4. Lack of
stakeholder buy- in

10. How can we move from
designing for ‘tick in the
box’ to designing for
behaviour change?
@epictalk @towardsmaturity #LNcomply

11. Feedback:
How can we move from
designing for ‘tick in the
box’ to designing for
behaviour change?
@epictalk @towardsmaturity #LNcomply

12. How much of your compliance
training is e-enabled?
1 2 3
31%
8%
61%
1. All
2. Some
3. None

13. What technologies are most
popular? 2013 Towards Maturity Compliance study (ongoing)
7 out of 10 organisations are using in-house
developed e-learning courses, webinars,
portals and systems such as SharePoint in
their compliance mix.
So what is around the corner?
50% of organisations are looking to
increase their use of technology (stand
alone or in a blend).
@epictalk @towardsmaturity #LNcomply

14. How can you re-engage
your business with
compliance training?
@epictalk @towardsmaturity #LNcomply

15. If there is one thing that you would like
to change to make compliance training
more engaging, what would it be?
1 2 3 4 5 6
34%
2%
9%
17%
34%
4%
1. Make it more role
specific
2. Bring more technology
to the classroom
3. Enable mobile delivery
4. Closer alignment to
performance
objectives
5. Support performance
better
6. Work closer with
stakeholders

16. Questions for the panel
@epictalk @towardsmaturity #LNcomply

17. What are you going to do as
a result of today?
1 2 3 4 5
16%
29%
8%
20%
27%
1. Focus on
different outputs
2. Engage with
different people
3. Design differently
4. Measure
differently
5. Other

18. Next steps:
Taking action
Handout with hints and tips that will
be consolidated and shared with the
group
Benchmark your current
approach with others to help you build
your business case – link to study
Keep in touch with each other
and with us

19. LearningNow:
Why won’t they
comply?
@epictalk @towardsmaturity #LNcomply For all the latest news about the event follow us on Twitter
@epictalk and use the hashtag #LNcomply
Thank you